e-Government in Macao - e-Macao Experience and Beyond

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e-Government in Macao - e-Macao Experience and
Beyond

• Tomasz Janowski
• Project Manager, e-Macao
• Research Fellow, UNU-IIST, Macao

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Overview
1) Aim What did we plan to achieve?
2) Project What was done to achieve this?
3) Organization How was it done?
4) Assessment Was the aim achieved?
5) Lessons What have we learnt in the process?
6) Exploitation How to utilize the achievements made?
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Aim

Aim What did we plan to achieve?

e-Macao To advance the state of e-Government in Macao SAR through software research and development and technology training of the government IT staff with focus on middleware for electronic public services... e-Macao Project Proposal, 2004

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Project
Project What was done to achieve this?

1) Survey - assess the readiness for e-government
2) Development - develop e-government systems
3) Dissemination - raise awareness, transfer project experience
4) Training - build capacity for government workforce
5) Research - conduct e-government research and problem-solving
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Project Survey
Aim Assess readiness and state-of-the-art in e-government.
Tasks local Macao readiness for e-government global state-of-the-art, best practices
Facts 44 agencies surveyed 300 statistical variables analyzed concrete recommendations supported scientifically
Examples
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Project Development
Aim Build e-government systems, learn in the process.
Tasks 3-5) three electronic public services G2C, G2B, G2G 6-9) infrastructure support for electronic public services
Facts requirements elicitation involved domain experts sound development approach promoted and applied implementation based on open standards and open-source
Examples
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Project Dissemination
Aim Raise awareness, transfer project experience.
Tasks 10-11) external conferences, visitors 12-14) internal seminars, workshops, portal
Facts 9 conferences, 4 visitors, 17 seminars, 5 workshops seminars 8 by visitors, 1 by government, 8 by project staff 1122 participants at seminars, 66 on average
Examples
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Project Training
Aim Building capacity for government workforce.
Tasks 15) e-government management skills 16-18) e-government development skills and experience
Facts 184 staff trained, 43 agencies, 1052 teaching hours 12 electronic public services implemented government-wide cooperation and technology adoption
Examples
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Project Research
Aim Conducting e-government research and problem-solving.
Tasks 19-20) technology and methodology issues 21) other domain-related issues
Facts 7 papers published 3 survey papers prepared
Examples agency model and e-government survey questionnaire core indicators for measuring e-government progress models and design for electronic public services models and design of e-government infrastructure government-wide workflow infrastructure government-wide messaging infrastructure formal support for precise use of UML qualification of open-source software for e-government
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Project Framework
needs
Survey
Training
1) local 2) global
15) management 16) core technical - courses 17)
core technical projects 18) extended technical
findings
awareness
Development
services
Dissemination
publication
3) G2C service 4) G2B service 5) G2G service
external
internal
10) visitors 11) conferences
12) workshops 13) website 14) seminars
collaboration
infrastructure
Research
6) requirements 7) modeling 8) design 9)
implementation
experience
19) technology 20) methodology 21) domain
feedback
problems/solutions
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Project Report Series
e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series e-Macao Report Series
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28
The State of e-Government in Macao, Volume 1 Survey The State of e-Government in Macao, Volume 2 Agencies Global Survey of Electronic Government e-Service Development Social Welfare Benefits e-Service Development Licensing Services e-Service Development Core Message Gateway Infrastructure Development Overview Infrastructure Development Front-Office Framework Infrastructure Development Back-Office Framework Infrastructure Development Government-Wide Workflow Infrastructure Development Extensible Message Gateway Infrastructure Development Management Services Documentation Project Missions Documentation Project Visitors Documentation Project Website Documentation Project Workshops Documentation Project Seminars Training Course Electronic Government Training Course OO Analysis and Design with UML Training Course Java Workshop Training Course Distributed Programming with Java Training Course XML Technology and Java Training Course Web Services and Java Training Course J2EE Web Component Development Training Course J2EE Business Component Development Documentation Trainee Development Research Formal Support for Precise Use of UML Research Open Source Software for e-Government
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Partners
1) Government of Macao SAR
2) United Nations University IIST (coordinator)
3) University of Macau
4) INESC-Macau
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Organization
Organization How was it done?

e-Macao International team (UNU-IIST) working with domain experts (Government), supported by Macao academic (UM) and engineering (INESC) institutions.
Government UNU-IIST UM INESC
Funding
Coordination
Survey
Development
Dissemination
Training
Research
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Assessment - Deliverables
Assessment Was the aim achieved?

Figures
Planned versus Delivered e-Macao Objectives Planned versus Delivered e-Macao Objectives Planned versus Delivered e-Macao Objectives
no objective planned delivered
1) agencies 5 agencies () 44 agencies
2) survey limited comprehensive
3) development - e-services 3 systems 3 systems
4) development infrastructure 4 tasks 5 tasks
5) dissemination visitors 4 visitors 4 visitors
6) dissemination missions 4 missions 9 missions
7) dissemination workshops 4 workshops 5 workshops
8) dissemination - seminars 15 seminars 17 seminars
9) training - IT Heads 1 module 4 modules
10) training - Core Teams 10 trainees () 48 trainees
11) training - Development 1 project 12 projects
12) training - Extended Team 25 trainees () 96 trainees
13) training - recordings 0 DVDs 58 DVDs
14) research tasks 2 tasks 3 tasks
15) documentation 20 reports 28 reports
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Assessment - Impact
record Record of governments e-readiness established. Record of governments e-readiness established.
training Human capacity raised among Human capacity raised among
training civil servants decision-makers management staff technical staff - What is e-government? - Why is e-government important? - How to plan for e-government? - How to build e-government?
learning An e-government learning environment established. An e-government learning environment established.
adoption Open technologies/standards adopted government-wide. Open technologies/standards adopted government-wide.
cooperation Cross-agency cooperation on e-government enhanced. Cross-agency cooperation on e-government enhanced.
cooperation Government-academia cooperation established. Government-academia cooperation established.
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Assessment - Foundation

Conclusion The e-Macao Project met its aim. Beyond this

Foundation e-Macao contributed to establishing a good foundation for e-government development in Macao SAR.

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Lessons Strategic, Institutional
Lessons What did we learn in the process?

strategic Foundation-building fulfills a vision and requires multi-faceted actions.
All project actions should promote cross-agency participation.
Introducing uniform quality standards is important.
It is useful to have clear exploitation objectives from the outset.

institutional A dedicated independent team is essential.
The team should include strong government participation.
Strengths of various public institutions are assets for the project.
A framework is needed for increased involvement of the private sector
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Lessons Operational
operational survey Sustained readiness assessment framework is needed.
operational training Management-level training should receive more emphasis.
operational More emphasis should be placed on non-technical training.
operational Effectiveness of training depends on student motivation.
operational Train-the-trainer approach can complement direct training.
operational development More integration is possible between training and development.
operational Involvement of IT Heads in trainee development is desirable.
operational dissemination Active government involvement in dissemination is needed.
operational research Research capacity is critical and should be actively developed.
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Beyond e-Macao
1) The second phase of e-Macao will begin before the end of 2006.
2) UNeGov.net - Community of Practice for e-Government was established based on the experience gained through the e-Macao Project.
3) e-Macao experience is disseminated through UNeGov.net.
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Contacts
e-Macao http//www.emacao.gov.mo
UNeGov.net http//www.unegov.net
Speaker Dr. Tomasz Janowski UNU-IIST, P.O. Box 3058, Macao email. tj_at_iist.unu.edu