Stakeholder involvement

1

• Stakeholder involvement
• in Patient Safety
• Piera Poletti, ESQH Board Member
• poletti_at_ceref.it www.esqh.net

2
Involvement why?

• Effectiveness
• Impact
• Ethics

3
Stakeholders (examples)

• Patients
• Families
• Volunteers
• Professionals
• Manager
• Students
• Media
• Scientific societies

4
Patients role in promoting safety

• Helping to reach an accurate diagnosis
• Deciding on appropriate treatment or management
  strategy
• Choosing a suitably experienced and safe provider
• Ensuring the treatments appropriately
  administered, monitored and adhered to
• Identifying side effects or adverse events
  quickly and taking appropriate action
• Vincent CA, Coulter A, Patient safety what
  about the patient? Qual. Saf. Health Care
  20021176-80

5
Patients role in promoting safety

• Patients to make informed choices about providers
• Appropriately use medications
• Help in infection prevention
• Verify their records
• Monitor the care process
• Report adverse events
• Effectively manage him/her self care
• Coulter A, Ellins J, Effectiveness of strategies
  for informing, educating, and involving patients,
  BMJ  200733524-27 (7 July)
•  

6
Family

• Partner in risk catching and reporting
• Cooperates during inquiry
• Educator
• Safe informal caregiver
• Partner in solutions development and design

7
Volunteers

• Partners in risk catching and reporting
• Educators
• Safe informal caregivers
• Partners in solutions development and design

8
Professionals patient safety

• Safety to be recognised as a core requisite
• Competence to be part of the university
  curriculum and continuing education programs
• Tools and resources to be provided
• Ownership of processes and procedures
• Involvement as a pivot

9
Managers role

• Policy makers
• Resource providers
• Feedback Recognition

10
Medias role

• Develop awareness
• Educate
• Stimulate if necessary

11
Strategies

• Make a plan for involvement
• Include steakholders involvement into
  accreditation criteria, standards and evaluation
  processes
• Promote professional education
• Include safety into volunteers education
• Campaign safety by citizens and
  communitiesleaders

12
Strategies

• Provide flyers and other tools to inform patients
  , families and volunteers about risks and
  prevention
• Involve professionals in solutions and
  proceduresimplementation (safety is our aim)
• Introduce sharing approaches brifing, safety
  walkarounds

13
Strategies

• Use systematic communication
• Develop a relationship with media using them as a
  partner to campaign safety
• Make an appropriate policy and a guideline for
  disclosure and adverse events communication
• Develop a culture of partnership

14
Scientific societies role

• Promote, validate and disseminate knowledge
• Provide instruments and tools to support
  professionals - Education
• Develop visions policies
• Promote recognition
• Influence other institutions policies related to
  the issue
• Promote events to involve people

15
ESQH

• It is a European NGO dedicated to the promotion,
• improvement and teaching of Healthcare Quality

16
ESQH Mission statement

• to promote communication between the stakeholders
  in European health quality
• to champion quality in healthcare in Europe
• to stimulate innovation in healthcare quality in
  Europe

17
ESQH vision

• to contribute to the development of a European
  body of knowledge
• to carry out multinational project work
• to expand country networks to cover all EU
• to facilitate more effective sharing of knowledge
  at the work-floor level

18

• 
  A network of networks

Institutes
Offices 6
Societies 18
19

• ESQH offices location and function
• semi-autonomous franchise of ESQH brand
• Brussels EC networks and horizon scanning
• London Patient safety
• Krakow Networks in Eastern Europe
• Aarhus Indicators
• Padua Patient participation
• Utrecht Institutes network

20
ESQH Safety

• Simpatie European project
• Glossary
• Best practices

21

• Who would ever doubt that a small group of
  thoughtful and committed individuals could change
  the world, indeed that is the only thing that
  ever has.
• Margaret Mead