The%20Florida%20Benchmarking%20Consortium

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The Florida Benchmarking Consortium

• Making Performance Measurement Sustainable
• Center for Accountability and Performance
  Symposium (CAP)
• American Society for Public Administration
• Friday, March 20, 2009
• Miami, FL
• Stuart S. Grifel, FBC Board of Directors

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FBC Members 48 so far
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FBC Membership Growth
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Benchmarking
Local Government Benchmarking Initiatives

• ICMA (1994)
• North Carolina Benchmarking Project (1995)
• Florida Benchmarking Consortium (2005)
• Arizona (2005)
• Virginia (2005)
• Puget Sound, Washington (2005)
• Chicago Area (2005)
• Oregon (2005)
• Westchester County, New York (2005)
• Michigan (2008)

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Benchmarking
FBC Categories of Performance Measurement

• Fire Rescue (2005)
• Police Services (2005)
• Code Enforcement (2005)
• Planning Growth Management (2005)
• Human Resources (2005)
• Parks Recreation (2005)
• Road Repair (2005)
• Stormwater Drainage (2005)

www.flbenchmark.org

• Information Technology (2008)
• Fleet Management (2008)
• Purchasing (2008)
• Water Wastewater (2008)

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Data Collection Results FY 07 Annual Services
Report
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Code Enforcement
Measure Name (short Description) Measure Units Measure Type (input, output, outcome, quality) Operational Definition (Detailed Description, Special Instructions for Calculation) Data Source
Total cases brought into compliance Cases Output Total number of cases that were brought into compliance during the reporting period Member agency database
Total cases brought into compliance before formal notice issued Cases Outcome Number of cases, not including unfounded cases, brought into compliance before a notice of violation is issued Member agency database
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FBC Data Cycle
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FBC Data Cycle Participation
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FBC Covalent Active Strategy Performance
Management Software Business Partners
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Data Update - Gauge
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Snap Shot Filter
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(No Transcript)
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Growth through Strategic Planning

• Vision - Taking Performance Measurement to the
  next level
• Mission - Local governments collaborating to
  achieve service improvement by measuring and
  comparing performance
• Values -
• We openly share our knowledge, insights, and
  experiences.
• We enhance cooperation and grow positive
  relationships.
• We ignite innovation, creativity, and new ideas.
• We provide useful tools to improve performance.
• We facilitate easy access of idea exchange.
• We promote fact-based decision making.
• We offer quality resources at a good value.
• We are sensitive to the differences between
  communities.
• We benchmark performance measures that speak to
  citizen and community desires. NEW!

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Objectives

• Support performance measurement and data analysis
  across local government leaders
• Partner with University of Central Florida (UCF)
  and help build new government leaders
• Facilitate collaboration between local
  governments to increase service delivery quality,
  efficiency and effectiveness
• Facilitate regional local inter-governmental
  benchmarking
• Engage citizens in the business of local
  governments using informed decision making
  practices

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History of the FBC

• Established in June of 2004 by like-minded local
  government budget and performance managers
• 48 member local governments statewide
• Florida Benchmarking Consortium (FBC) Leadership
  System
• Board of Directors
• Committees
• Service Area Leads
• Steering Committee Liaisons
• Citizen Representatives
• UCF faculty, staff and graduate students

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Committees of the FBC Board of Directors

• Executive
• Business/ Financial Planning
• Conference Planning
• Grants
• Marketing
• Performance
• Strategic Planning
• Technical
• Training NEW!
• University Liaison - NEW!

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Communication to Members

• Publish newsletter and annual report financial
  position
• Two annual events corporate sponsorships
• Spring Conference of Local Governments
• October Local Governments Workshop
• Web site
• Repository for performance measurement (PM)
  articles and other great tools and tips type
  resources
• Dynamic forum on performance measurement issues

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FBC Critical Success Factors

• Participation is voluntary
• Participation in FBC is voluntary no pressure
• Participation in service categories is voluntary
  too
• Peer support and encouragement
• Pace is measured
• Started with a few key measures
• Adding new measures as members
• demonstrate interest and support
• Membership costs are low
• 1000 annual membership fee
• Local government champions
• Topmost Buy-in
• Bottom-up Support
• Local governments sense of urgency to improve

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FBC Key Achievements

• Increases in membership every year since 2005
• Year-to-year increase in data cycle participation
• Partnerships with performance management software
  vendors
• Two conferences per year to share best practices
  in local government Performance Measurement
• Citizen-informed Performance Measurement
  initiative
• Citizens involved in performance measure
  development
• Collaboration with Sloan Foundation, UCF
  Institute of Government and UCF Center for
  Community Partnerships

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Sloan Grant for Citizen Informed Performance
Measures

• Recently coordinated five citizen workshops
  statewide with the purpose of
• - Providing a forum where citizens can interact
• - Educating citizens about performance outcome
• measures
• - Facilitating citizen discussion about
  performance
• outcome measures. What outcomes, in each
  service
• category, are most important to citizens?
• - Facilitating citizen input in the development
  of
• measures of service effectiveness

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Sloan Grant for Citizen Informed
PerformanceMeasures

• Citizen focus group participants developed
  measures of service effectiveness for each of 8
  categories
• Results of the citizen focus groups was presented
  at a state-wide Florida Benchmarking Consortium
  conference in May 2008
• Citizen-informed outcome measures will be
  incorporated into the Florida Benchmarking
  Consortium performance measurement matrix
• Citizens will be asked to participate on
  state-wide service category committees to ensure
  the continuance of citizen input into the
  performance measurement development process (34
  citizens have volunteered to serve on service
  category committees). Include at least one
  citizen on Board of Directors

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Let Us Know How We Can Help

• Contacts
• FBC Website www.flbenchmark.org
• Larry Martin, UCF faculty and FBC Board of
  Directors member martinl_at_mail.ucf.edu
• John Becker, Pinellas County OMB, FBC Board
  Chair jbecker_at_pinellascounty.org

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