Heuristic Evaluation

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Heuristic Evaluation

• Prototype Interface of Honey Hotel

Group Members Mr.Thanapoom Veeranitinunt 102172 Mr
. Poosit Wibulsathien 102178 Mr. Nattakan
Praprutdee 102925 Ms. Mi Mi Hnaung 102210
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Heuristic Evaluation of Honey Hotel

• Introduction
• We had evaluated about the interface design of
  Honey Hotel reservation project. In this
  evaluation, we operated with the document of
  interface design which received from project
  owner.
• In our evaluated document we found 44 errors and
  weighted the severity according to usability
  guidelines.
• We present only the errors which are more than
  3.0 of severity following -

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Heuristic Evaluation of Honey Hotel

• Feedback Relevant feed back for Online
  Reservation.
• Severity 4 (TV, NP, PW), 3 (MM)
• Average severity 3.75
• Description Users may not be sure that whether
  the system has reserved the room for them already
  or not.
• Found by (TV3-5), (NP7-5)
• Suggested Fix The system should provide feedback
  to users after they make reservation already. For
  example, Complete in reservation or there are
  some errors on certain field.

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Relevant feed back for Online Reservation
Provide feedback to users after pressed button.
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Heuristic Evaluation of Honey Hotel

• Feedback - Relevant feed back for Offline
  Reservation.
• Severity 4 (TV, NP, PW), 3 (MM)
• Average severity 3.75
• Description Users may not be sure that whether
  the system has reserved the room for them already
  or not.
• Found by (TV9-5)
• Suggested Fix The system should provide feedback
  to users after they make reservation already. For
  example, Complete in reservation or there are
  some errors on certain field.

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Relevant feed back for Offline Reservation
Provide feedback to users after pressed button.
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Heuristic Evaluation of Honey Hotel

• Preventing Recovering from Errors
  Unnecessary fields in Check out Form.
• Severity 4 (PW, NP, TV), 3 (MM)
• Average severity 3.75
• Description Customers who checking out are not
  require to fill in form repeat again.
• Found by (PW14-8), (NP11-9)
• Suggested Fix Omit the duplicate field in
  check-out form. It means that to provide, for
  example, the address fields which will be appear
  in the receipt

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unnecessary fields in Check out Form
Same
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Heuristic Evaluation of Honey Hotel

• Minimizing Users Memory Load Time format on
  Check In Page.
• Severity 4 (MM, NP), 3 (TV, PW)
• Average severity 3.5
• Description The time text field is
  unstructured users have to think about the
  format to input in.
• Found by (TV11-3), (MM7-3)
• Suggested Fix The time text field should be
  display in predefined format such as text fields
  for HHMM.

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Time format on Check In Page
Should be display in predefined format.
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Heuristic Evaluation of Honey Hotel

• Preventing Recovering From Errors No. of
  Person field on Check in Page.
• Severity 4 (MM), 3 (PW, TV, NP)
• Average severity 3.25
• Description It is not predefined format for
  No. of Person. It could be invalid data input
  if the users enter alphabets instead of numeric
  data.
• Found by (MM5-84)
• Suggested Fix The system should provide the
  predefined format for No. of Person with combo
  box. ( The system provide such predefined format
  in Online Reservation form)

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No. of Person field on Check in Page
Provide the predefined format for No. of Person
with combo box.
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Heuristic Evaluation of Honey Hotel

• Simple Natural Dialogue Schedule date on the
  Offline Reservation Page
• Severity 3 (PW, TV, NP, MM)
• Average severity 3
• Description User may get confuse between to
  input by the provided text field or schedule for
  date. Found by (TV8-1), (PW11-1)
• Suggested Fix The interface should remove the
  schedule out.

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schedule date on the Offline Reservation Page
The interface should remove the schedule out.
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Heuristic Evaluation of Honey Hotel

• Simple Natural Dialogue Data entry grouping
  on Check In page.
• Severity 4 (PW), 3 (TV, NP), 2 (MM)
• Average severity 3
• Description This form seems complicate and
  mixes every thing. It doesnt have the proper
  grouping for the data entry. The information
  concerning with hotel checking in is split into
  two and the personal information is between them.
  
• Found by (MM4-1) (PW12-1)

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Heuristic Evaluation of Honey Hotel

• Suggested Fix The data entry can be grouped and
  arranged order as follows
• Reservation Information Arrival and Departure
  Information
• Personal Information and
• Payment Information
• In additional, each text box should be justifying
  the alignment.

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Data entry grouping on Check In page
Grouped and arranged
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Heuristic Evaluation of Honey Hotel

• Minimizing Users Memory Load Country and
  Nationality fields on Check in Page.
• Severity 3 (MM, PW, TV, NP)
• Average severity 3
• Description There is no predefined format
  provided. It could be invalid data input. It is
  also inconsistency format with Online Reservation
  form.
• Found by (MM6-34)
• Suggested Fix The system should provide the
  predefined list of countries names as in Online
  Reservation Form because the countries names are
  fixed.

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Country and Nationality fields on Check in Page
Provide the predefined list of countries
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Heuristic Evaluation of Honey Hotel

• Consistency Date format in all forms
• Severity 3 (MM, PW, TV, NP)
• Average severity 3
• Description Inconsistency problem in dates
  format is found. In Main Page, About Your Honey
  Page, Online Reservation and Reservation Form,
  the format of the date is (Month, Day, Year) but
  in Check In Form, Check Out Form and Bill Form,
  it is (Day, Month, Year).
• Found by (MM15-4)
• Suggested Fix The whole system should use the
  same format for the same data entry.

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Heuristic Evaluation of Honey Hotel

• Thank You