Helpdesk Application Business Value

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Helpdesk Application- Business Value

• Using this application allows helpdesk employees
  and managers to
• Provide a central location to enter, assign,
  track and collaborate on help requests
• More efficiently manage help desk requests
• Improve help desk team communication

To download this applicationhttp//www.microsoft
.com/downloads/details.aspx?FamilyId82E86A1D-C818
-496B-8AD4-818AAF1C2FEDdisplaylangen
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Helpdesk

• The Helpdesk Application for Windows SharePoint
  Services features several tools to assist a
  Helpdesk or customer service team in more
  efficiently managing requests from customers and
  in improving team communication.Main Features
  Announcements High Priority Issues Knowledge
  Base Most Encountered Issues Contacts

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Important Announcements
A. Datum managers can display all important
announcements that are relevant to help desk
employees.
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High Priority Active Issues
A. Datum employees can view the status of
requests they have pending with the Helpdesk.
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Types of Issues Encountered
Survey help desk employees to learn the most
common types of issues encountered.
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Most Encountered Issues
Managers can easily view the most encountered
issues and the resolutions to those issues.
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Knowledge Base
A. Datum help desk managers can maintain a
centralized knowledge base.
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Discussion Board
A. Datum employees can initiate discussions with
helpdesk employees who can then respond to their
requests.