BPO COACH

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BPO COACH Student Placement Status

• A Program Primer for
• BPO STAFF

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• BPO COACH is a program that uses the Student
  Placement Status Reporting system to contact
  juniors and seniors registered with the BPO to
  inquire about job placement and possible further
  career counseling assistance.
• Goals
• to provide additional one-on-one career
  counseling to still seeking students.
• to provide service continuity for still seekers
• to obtain placement information.

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Concept

• BPO Coach is a voluntary program for juniors and
  seniors who would like to meet privately with a
  career counselor.
• Utilizes an appointment and walk-in system during
  spring semester.
• Staffed by X420 career counselors

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Logistics

• Hiring of Career Counselors (BPO Coaches)
• December April will forward to Mark a list of
  X420 counselors to be invited to work the extra
  hours calling and meeting with students.
• Approximately 6 - 8 X420 career counselors will
  be hired to work extended hours during the spring
  semester.
• Training of Career Counselors (BPO Coaches)
• January Mark will train the BPO Coaches on the
  Student Placement Status and Calling System.

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Advertising

• Mass email to all non-placed students inviting
  them to use BPO Coach at the start of the Spring
  semester.
• Posters and flyers announcing program in KSOB.
• Student brochure on web-site.
• In-class (X420) announcements.

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BPO Coach Hours
Daytime Hours (Coaching Only) Walk-in
Appointment (1 counselor per day) Tuesday 1 3
pm Wednesday 9 11 am Thursday 3 5
pm Evening Hours (Coaching Placement
Calling) Appointment Hours Only (4
counselors) Monday Thursday 5 800 pm
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BPO Coach Placement Calling

• Using the existing Placement Calling System, BPO
  Coaches will call every still seeking and
  unknown student to verify placement status.
• Telephone contact either confirms a placement or
  advises of the BPO Coach option for additional
  BPO assistance.
• An invitation to schedule a BPO Coaching session
  will be extended to every student who is still
  seeking a job or internship

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Placement Calling Log

• The BPO Coach will use the calling log from the
  Student Placement Status system to record the
  student contact.
• If the student phone number is not up-to-date,
  then an email will be sent to the student to
  begin an initial contact with BPO Coach.

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Still Seeking Feedback System

• From the Student Placement Status system, the BPO
  Coach will be able to access the feedback
  system to log those activities that can be
  helpful for the student.
• Student feedback or request for additional
  assistance will be communicated to Jody via email
  so that additional assistance or BPO Workshops
  can be scheduled as the data may indicate.

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Required Documentation

• Every student contact beyond the initial phone
  call will be entered into eCris for reporting
  purposes.
• eCris (Company BPO Coaching) will be used as
  the reporting mechanism for BPO Coach
  appointments as well as walk-ins.
• This company is already set-up in eCris for
  evening appointments.

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Appointments and eCris

• Each career counselor (BPO Coach) will have eCris
  schedules prepared to track/log BPO Coach
  appointments.
• Students will be able to request an appointment
  from the Help Desk, direct sign-on, or during the
  initial phone call.
• Reporting of every appointment is critical for
  documenting this added value to the BPO process.

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Appointment vs. Walk-in

• The BPO Coach daytime walk-in hours, room
  assignments, etc. will be coordinated by Jody and
  the Help Desk staff.
• All walk-ins will be logged into eCris before the
  counseling session begins to ensure the student
  is captured in the system.
• All appointments, confirmed by either the Help
  Desk or the career counselor will be entered into
  eCris for scheduling.

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Start of the Program

• Day-time hours and calling of still seekers
  will begin in late January with BPO Coach
  appointments starting any time after the first
  round of calls.

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Continuation of BPO Coach

• During the fall semester, it is recommended that
  1-2 career counselors be hired to assist students
  who are between X220 and X420 seeking either an
  internship or full-time placement.
• Walk-in or appointment hours to be scheduled 3
  days/week.