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Public Sector Benchmarking Service

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Title: Public Sector Benchmarking Service


1
Public Sector Benchmarking Service
2
The Public Sector Benchmarking Service
  • The UK Experience

3
The creation of a new Public Sector Benchmarking
Service to encourage organisations to share
knowledge and learn from best practice. Ian
McCartney Minister of State for the Cabinet
Office 3 February 2000
4
PSBS development
  • Partnership
  • HM Customs Excise
  • The Cabinet Office
  • Launched Feb 2001

5
PSBS Aims
  • Promote learning through sharing
  • Encourage exchange of information knowledge in
    the public sector
  • Increase availability of benchmarking and good
    practice information

6
PSBS Services
7
Some of our enquiries from the public sector
8
  • Asylum
  • Adoption
  • Diversity
  • Child protection
  • Sick leave
  • Occupational health
  • Drugs
  • Staff surveys
  • Career management
  • Body armour
  • Safety schemes
  • Cultural services
  • Fitness levels
  • Staff recruiting
  • CCTV
  • Debt management
  • Mental health
  • Staff welfare
  • HR software
  • Website content
  • Call centres
  • Estate management
  • Ethnic issues
  • Customer Focus
  • EFQM


Can we help you?
9
Safety campaigns
QuestionWe wish to develop an accident
prevention strategy. Our aim is to move resources
from search and rescue response to prevention. We
are sure other public sector organisations have
faced similar problems can you help us learn from
their experiences ?
Solution Researched other emergency services and
agencies who produce safety campaigns. From the
information PSBS provided, this enquirer went
onto benchmark with a fire service and developed
a new safety campaign.
Cross sector partnerships
10
Child protection
QuestionWhere can I obtain information on
research into child protection ?
Solution This was for an overseas police force
and they wanted international comparisons.
Researched other police forces, found information
from Hong Kong, Thailand, Canada, UK etc. In
addition information was collated from the
Department of Health and local government. Good
practice examples of child protection, were also
found in agencies from a range of countries such
as Ethiopia, Bangladesh Mexico.
This information is now available to UK public
sector organisations.
Learning through sharing
11
Sick absence
Question We are undertaking research on
managing sick absence can you advise us how
organisations tackled this problem?
Solution Approached PSBS members who specialise
in sick leave to exchange ideas, principles
practices. Researched public / private sectors
methods for dealing with sick leave. Information
complied and sent onto the enquirer. Benchmarking
sick leave now occurs across a number of public
sector organisations.

Learning through sharing
12
www.benchmarking.gov.uk
Log Out Site Help Feedback
Homepage
About the PSBS About Benchmarking Community
Groups Enquires Local Government Search Discussion
Groups Good Practice Database Risk
Management Knowledge Bank Noticeboard Links Whats
New
Log Out Site Help Feedback
Homepage
13
Knowledge Bank
Knowledge Bank Contains useful information on
subjects such as
  • Balanced Scorecard
  • Change Management
  • Child Protection
  • Customer Focus
  • Disaster Recovery Planning
  • Diversity
  • EFQM Excellence Model
  • Finance Functions
  • Knowledge Management
  • Organisational Culture and Cultural Change
  • Risk Management
  • Leadership
  • Balanced Scorecard
  • Change Management
  • Child Protection
  • Customer Focus
  • Diversity
  • EFQM Excellence Model
  • Finance Functions
  • Knowledge Management
  • Risk Management

14
Other PSBS services
  • Good practice databases
  • Search facilities
  • Events
  • Sign posting service
  • Benchmark Healthcheck

15
Discussion Groups

Log Out Site Help Feedback
Homepage
About the PSBS About Benchmarking Community
Groups Enquires Local Government Knowledge
Bank PSBS Site Search PSBS Database
Search Noticeboard Links Whats New Update User
Details
Balanced Scorecard Balanced Scorecard And The
Excellence Model Balanced Scorecard in a Police
Environment Information   Benchmarking Advice On
Getting Started Benchmarking IT(C) Services Crime
and Disorder Partnership Working Dog Section
Benchmarking Change Management (Private) Change
Consultants in the Civil Service Civil Service
Reform Annual Report 2001 Views? People Who Are
Resilient and Who Thrive at Times of
Change Skills Audit Effective Communication Best
Value Reviews - Effective Communications
16
(No Transcript)
17
Benchmarking / Knowledge Management
  • The systematic process of identifying,
    capturing and transferring information and
    knowledge people can use to create, compare and
    improve

18
Knowledge Management
  • DIAGNOSTIC
  • Benchmarking
  • KNOWLEDGE
  • Knowledge Banks
  • Discussion Groups
  • Site Search
  • Case Studies
  • RESEARCH
  • Help Desk
  • Enquiry Tracking

19
PSBS Membership
Central Government 35 Local Government
41 Emergency Services 5 Health
10 Other
9
Central Government 36 Local Government
41 Emergency Services 5 Health
7 Education
5 Voluntary 1
Overseas 2 Other
4
20
Growth in PSBS Membership
21

                                          
To find out more about the Public Sector
Benchmarking Service
www.benchmarking.gov.uk
To find out more about the Public Sector
Benchmarking Service
Speak to the PSBS team at this stand
The Public Sector Benchmarking Service, 7th
Floor East, New Kings Beam House,
22 Upper Ground, London, SE1 9PJ .
The Public Sector Benchmarking Service, 7th
Floor East, New Kings Beam House,
22 Upper Ground, London, SE1 9PJ .
Tel 44 (0)20 7865 4949 / 5142, Fax 44 (0)20
7865 5700
Tel 44 (0)20 7865 4949 / 5142, Fax 44 (0)20
7865 5700
psbshelp_at_hmce.gov.uk
psbshelp_at_hmce.gov.uk
www.benchmarking.gov.uk
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