Nirmal Singh

1
Nirmal Singh Business Manager Intelligence
(Community Engagement) Adult and Community
Services Directorate
2

• Use of Public Opinion
• in
• Lancashire County Council Adult and Community
  Services Commissioning Cycle

3

• Why and How do we do it?

4
Central Government Requirements

• Our Health, Our Care, Our Say (DH 2006)
• (Choice and strong voice for individuals and
  communities)
• Strong and Prosperous Communities (DCLG 2006)
  (Health and Wellbeing, Vulnerable People, Third
  Sector)
• Putting People First (DH 2007)
• (Mainstream, integrate, support, win hearts and
  minds)
• Commissioning Framework for Health and Wellbeing
  (DH2007) (Work together for inclusion)
• Creating Strong, Safe and Prosperous Communities
  (DCLG 2007) (Involve and empower communities)

5
LCC Adult and Community Services Directorates
Priorities

• Choice and Voice
• Wellbeing
• Commissioning and Partnership Working
• Locality Focus Agenda
• Capacity
• Infrastructure and Organisational Culture
• Heritage and Culture

6
Other Universal Factors

• Limited Resources
• Mistrust and Blame
• Dissatisfaction
• Duplication
• Confusion
• Consultation fatigue
• Expert, articulate and informed users, patients
  and customers

7
Overall result

• Shift from
• Welfare to wellbeing
• User and customer focus to Whole community
  approach
• Service-led to user-led and now Citizen-led
  approaches
• Silo working to partnership working
• Blame culture to shared ownership and
  responsibility

8
How Do We Seek Public Opinion

• Information from national, regional and local
  research
• Conduct research through
• Postal questionnaires
• Telephone interviews
• Face to face interviews

9
How Do We Seek Public Opinion

• Seeking opinions from
• Partnership Boards e.g.
• Oder People
• Physical disabilities
• Learning Disabilities
• Local Strategic Partnerships
• Forums e.g.
• Lancashire Carers Forum
• Asian carers Forum
• Older People Forums

10
How Do We Seek Public Opinion

• Tuesday Snapshot
• Mystery Shoppers exercise
• Comments from staff
• Staff meetings
• Supervisions
• LGBT Group
• Black Workers Group
• Disabled Employees Group

11
New Developments and the Future

• Establishment of Community Engagement Team
• Deployment of Community Engagement Officers in
  PCT Boundaries
• Establishment of LINks
• Developing Joint working arrangements with PCTs
  and District Councils

12
Examples of Work So Far

• Mapping of Community Engagement activity in
  Lancashire
• A Contact list of people and organisations
  involved in community engagement activity
• A Community Engagement Conference for Staff in
  Adult and Community Services Directorate
• JSNA Website
• Todays showcase

13
Expectations from Today

• What are we doing well what needs to be improved?
• What are the best techniques to involve you and
  those you represent?
• Who in your view are Hard to Reach groups
• What are the best ways of involving them?
• How would you like to be kept informed?
• How would you like to receive feedback?

14

• Thank You

15
Community Engagement