Harvard Business Review on Knowledge Management

1
Harvard Business Review on Knowledge Management

• Discussion of Chapters 1-3
• MIS 580
• Harry Xenophontos

2
Discussion Chapters

• The Coming of the New Organization
• Peter F. Drucker
• The Knowledge-Creating Company
• Ikujiro Nonaka
• Building a Learning Organization
• David A. Garvin

3
Druckers Opinion

• The large business 20 years hence is more likely
  to resemble a hospital or a symphony than a
  typical manufacturing company.
• traditional departments wont be where the work
  gets done.
• Management will decrease and work will be done by
  experts

4
Related Articles

• Knowledge Management for the 21st Century
  Hospital System
• Douglas Dotan, MA
• - President COO, CRG Medical, Houston, Texas
• - Presented at The Quality Colloquium, Harvard
  University, August 24, 2003
• www.ehcca.com/presentations/qualitycolloquium1/dot
  anH1.doc

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Related Articles

• The organization in the era of knowledge
  workers
• Marco Cioffi, Politecnico di Milano
• www.gfeeney.com/ssp98ws2/day12-managerial.issues/i
  nformation.organization.pdf

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Nonakas Major Points

• lasting competitive advantage knowledge
• Sole business continuous innovation
• Explicit knowledge formal and systematic
  communicated and shared
• Tacit knowledge not easily expressible
• Transform knowledge from tacit into explicit

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Related Articles

• Knowledge and Competitive Advantage The
  co-evolution of Firms, Technology, and National
  Institutions
• By Johann Peter Murmann
• www.cambridge.org/us/catalogue/catalogue.asp?isbn
  9780521684156
• The role of tacit and explicit knowledge in the
  workplace
• Elizabeth A. Smith
• http//www.emeraldinsight.com/10.1108/136732701104
  11733

8
Gervins Ideas

• Before people and companies can improve first
  they must learn.
• Continues improvement requires a commitment to
  learning.
• A learning organization is one skilled at
  creating, acquiring and transforming knowledge,
  and at modifying its behavior to reflect new
  knowledge and its insights.

9
Related Articles

• Learning Practises Assessment and Action for
  Organizational Improvement
• Anthony J. DiBella
• www.informit.com/title/0130173800
• Creating a Learning Organization, Promoting
  Excellence through change
• Barbara J. Braham, 1995