ITIL

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ITIL Intermediate and Capability Whats the
difference? Russell Steyn Managing Director
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Capability

• The Capability courses focus on the design and
  implementation of ITIL processes.
• The ITIL Service Capability training courses will
  be of interest to candidates who wish to obtain a
  deeper level understanding of the ITIL V3
  processes and roles. i.e. HOW do I do it?
• The ITIL V3 Service Capability series is focused
  on role based clusters in a modular set, each
  with a certification.

Foster-Melliar is a Service Management company
that specialises in assisting organisations
improve efficiencies and profitability through
better alignment of their IT services with
business needs. 
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Lifecycle

• The Lifecycle courses focus on the contribution
  of each stage to the overall IT Service life
  cycle and are concerned with management and
  control rather than design and implementation.
• The prime focus is the Lifecycle itself, the use
  of process and practice elements used within it,
  as well as the management capabilities needed to
  deliver quality Service Management practices
  within an organization.
• The Service Lifecycle series is focused on each
  stage of the Lifecycle and ITIL V3 syllabi are
  matched to each of the five core practice areas.

Foster-Melliar is a Service Management company
that specialises in assisting organisations
improve efficiencies and profitability through
better alignment of their IT services with
business needs. 
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Differences

• Capability

• Lifecycle

Foster-Melliar is a Service Management company
that specialises in assisting organisations
improve efficiencies and profitability through
better alignment of their IT services with
business needs. 

• 5 day course
• 4 ITIL credits
• Focus on Implementation
• More Tactical
• Focuses on complementary processes in clusters
• Maximum time spent on activities in the processes

• 3 day course
• 3 ITIL credits
• Focus on Management
• More Strategic
• Focuses on entire stages of the lifecycle
• Little time spent on process activities

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Subject Areas

• Capability

• Lifecycle

Foster-Melliar is a Service Management company
that specialises in assisting organisations
improve efficiencies and profitability through
better alignment of their IT services with
business needs. 

• Operational Support and Analysis (OSA)
• (Incident, Problem, Request, Event, Access,
  Functions)
• Release, Control and Validation (RCV)
• (Change, Release, Configuration, Evaluation,
  Validation, Knowledge)
• Service Offerings and Agreements (SOA)
• (Service Portfolio, Service Level, Service
  Catalogue, Financial, Supplier, Demand)
• Planning, Protection and Optimization (PPO)
• (Security, Availability, Capacity, Continuity,
  Risk)

• Strategy
• Design
• Transition
• Operations
• Continual Service Improvement

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Target Group

• Capability

• Lifecycle

Foster-Melliar is a Service Management company
that specialises in assisting organisations
improve efficiencies and profitability through
better alignment of their IT services with
business needs. 

• Process workers
• ITSM implementation teams
• ITIL consultants
• Individuals involved in an ITSM project
• Those who will execute the daily activities of
  one or more process

• Process managers/owners (i.e. Incident Manager,
  Change manager, Capacity manager, etc)
• Line managers
• IT Managers
• Lifecycle stage managers