Interview Presentation

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Interview Presentation

• San Jose State University
• Fall 2005
• Shahla Fahimi
• Instructor Dr. lu

EDIT 188 Instructional Technology Professional
Aspects
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Ms. Alla ShipovskyGenesys Telecommunications
Laboratories, Inc.

• In IT field for approximately 20 years
• Has worked at Genesys Telecommunications
  Laboratories, Inc. for five years
• Has a degree in mathematics and computer science
• Her title is Product Manager

Team Project
Fall 2005
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Genesys Telecommunications Laboratories, Inc.

• One of the market leaders in contact center
  software, namely in the field of Computer
  Telephony Integration (CTI).
• Delivers hardware- independent, real-time
  customer interaction solutions including the
  leading voice platform to many of the worlds
  largest companies and many of the most successful
  medium-sized businesses.

Team Project
Fall 2005
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How Training Works?

• Provides transfer of information
• Educates in new product releases
• Has specific budget
• Charges the customers for the training
• Training is done for new features and releases
• Uses new technology such as Webinars and Net
  meetings

Team Project
Fall 2005
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Training Implementation

• From start to finish developing a course usually
  takes 1-5 days
• Training done in special classroom
• Trainees are usually IT managers and contact
  center administrators.

Team Project
Fall 2005
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Training and Challenges

• Choose correct level of details
• Propagate to as many customers and partner as
  possible
• Keep up with technology changes

Team Project
Fall 2005
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Her Point of view Re. Field of IT

• Mostly BS in computer science
• People with exceptional skills are always needed
• Areas in demand
• Network management
• Database management
• Programming

Team Project
Fall 2005
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Reference

• http//www.genesyslab.com/

Team Project
Fall 2005
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Thank you!
Questions and Answers
Team Project
Fall 2005