Building Human Resource Management SkillsNational Food Service Management Institute

1
Employee Discipline

• Objectives
• At the completion of this module, participants
  will be able to
• Identify those behaviors which can result in
  disciplinary action.
• Discuss the steps in applying positive
  discipline.
• Apply the hot stove approach to disciplinary
  action.
• Perform a successful disciplinary interview.

2
Employee Discipline

• Definitions
• Progressive discipline- step-by-step program
  designed to correct performance problems, not
  merely compliance problems.
• Hot Stove discipline- an immediate,
  consistent, and impersonal response to a behavior
  with a warning.

3
Employee Discipline

• Definitions
• Oral reprimands- verbal interaction between the
  employee and supervisor when they discuss the
  problem behaviors and the expectations to change
  the behaviors.
• Written reprimands- documentation between
  employee and supervisor if the behavior continues
  or if an employee commits a serious offense.

4
Employee Discipline

• Personal Check-In Attitudes Toward Discipline
• 1. When I am disciplined by an authority figure,
  I feel __________. (Examples threatened,
  uncomfortable, relieved, etc.)
• 2. When I am disciplined by an authority figure,
  I immediately ____________. (Examples listen,
  defend my position, refuse to accept
  responsibility, look for excuses, etc.)
• 3. Following the disciplinary process, I
  ___________________. (Examples change
  behavior, make no changes, etc.)

5
Employee Discipline

• Personal Check-In Attitudes Toward Discipline
• 4. When I need to discipline an employee, I feel
  _______________. (Examples prepared, uneasy,
  confident, threatened, etc.)
• 5. During the disciplinary process, I expect the
  employee to ____________. (Examples listen,
  look at me, get angry, storm out of the room,
  etc.)
• 6. Following the disciplinary process, I expect
  an employee to ___________________. (Examples
  change behavior, make no changes, etc.)

6
Employee Discipline

• Icebreaker Tools of Discipline
• 1. Discipline is a word that has both positive
  and negative meanings. When you have been
  disciplined by an authority figure, how did you
  handle it? Consider the following kitchen tools
  and choose the one that best represents how you
  received discipline.
• Sponge Ringing Timer
• Spatula Silent Timer
• Paddle Teapot
• Peeler Strainer
• Masher Kitchen Shears
• Sieve

7
Employee Discipline

• Icebreaker Tools of Discipline
• 2. Think about how you discipline employees.
  Consider the following kitchen tools and choose
  the one that best represents how you give
  discipline.
• Sponge Ringing Timer
• Spatula Silent Timer
• Paddle Teapot
• Peeler Strainer
• Masher Kitchen Shears
• Sieve

8
Employee Discipline

• Icebreaker Tools of Discipline
• 3. Select a partner who has chosen different
  pieces of equipment for the questions above.
  With your partner, explain your choices. What
  similarities and differences do you hear in how
  you respond to discipline?

9
Employee Discipline

• An Ounce of Prevention
• Good communication
• Definite Line of Authority
• Employee Training
• Work Schedules
• Good Working Conditions

10
Employee Discipline

• Behavior Problems
• Attendance
• Conduct
• Work Performance

11
Employee Discipline

• One Step at a Time
• Informal Talk
• Oral Reprimand
• Written Reprimand
• Leave without Pay/Suspension
• Termination

12
Employee Discipline

• Disciplinary Action Plan in Your Organization
• Discuss the disciplinary action plan in effect
  for your organization.

13
Employee Discipline

• Reality Practice Case Study
• The Missing Nuggets
• You are the cafeteria manager. You noticed foil
  sticking out of Marys coat pocket last week as
  she was leaving work. Today, Mary doesnt know
  you observed her putting a box of chicken nuggets
  in her car as she rolled the trash cans to the
  dumpster. When you count up and total inventory
  at the end of the day, you are short
  approximately one case of chicken nuggets.
• What do you do?
• What disciplinary action would your Child
  Nutrition Program take?

14
Employee Discipline

• Lets Talk About It
• Be calm.
• Be fair.
• Be informed.
• Be clear.
• Be positive.

15
Employee Discipline

• Reality Check Role-Play
• Walena has been late at least three days per
  week since school started. Initially, she would
  come in, would be very apologetic, and report to
  her workstation. Now she just walks in and
  simply goes to work. School has been in session
  for two and a half months now, and her co-workers
  are not pleased. There is obvious tension when
  the other workers are around her due to her
  attitude and the increased workload on them.
  What should the manager do? Role-play either the
  manager or the employee.

16
Employee Discipline

• Reversal of Disciplinary Action
• Disciplinary action is not necessarily a
  permanent action.
• The successful disciplinary action will result in
  behavior change, not termination.
• Positive outcome should be encouraged and
  recognized.

17
Employee Discipline

• Checking Out Action Plan
• Reflect on your attitudes toward discipline.
  What do you want to change about how to accept or
  give discipline? Develop an action plan to help
  you achieve your goals.
• Goals
• 1. When I am disciplined by an authority figure,
  I want to _________.
• 2. Following the disciplinary process, I want
  to _________________.
• 3. When I need to discipline an employee, I
  will ________________.
• 4. Following the disciplinary process of an
  employee, I will _______.

18
Employee Discipline

• Checking Out Action Plan
• Plan
• 1. List steps I must take to achieve each goal.
• 2. List resources or outside help I will need
  to achieve my goals.
• Evaluation
• 1. I will determine success in meeting my goals
  by _____________.