Process Management

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Process Management

• Robert A. Sedlak, Ph.D
• Provost and Vice Chancellor, UW-Stout
• Education Community of Practice Conference
• At Tusside in Turkey September 5, 2002

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Process Management

• UW-Stout has developed processes, with numerous
  partners, to enhance the universitys ability to
  deliver educational programs and expand services
  to more students and locations.

• 2001 Feedback Report

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Process Management

• Educational Design and Delivery
• Education Support Processes
• Other Support Processes

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Background / ContextUW-Stout

• Comprehensive university with strong, focused
  mission
• Part of the University of Wisconsin System
• 8,000 studentsand 1,200 employees
• Long history of quality initiatives

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Educational Design And Delivery

• UW-Stout offers a focused set of 27 undergraduate
  and 16 graduate degree programs that are aligned
  to its mission
• Through formal campus-wide processes, these
  programs are continually evaluated and improved

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Educational Design And Delivery

• New programs are added to meet the needsof
  stakeholders
• B.S. in Telecommunication Systems
• B.S. in Graphic Communications Management
• B.S. in Industrial Management
• B.S. in Applied Science
• M.S. in Training and Development
• Ed.S. in School Psychology

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Educational Design And Delivery

• New programs follow comprehensive design process

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Educational Design And Delivery

• Program Director Model
• Work with advisory committees to develop and
  update curriculum
• Student recruitment, advisingand assessment
• Network with employers and professional
  organizations
• Participate in program review processes
  (accreditation)
• Work with departments to coordinate course and
  program delivery

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Educational Design And Delivery

• Delivery strategies meet the needs of students
  and employers and include
• 22 or 222 programs, developed in partnership
  with high schools and technical colleges
• Degree completion programs offered throughout the
  state via distance education
• Weekend programs for graduate students
• Internet-based courses and degree programs

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Educational Design And Delivery

• Key Delivery Indicators
• Program enrollment
• Course evaluations
• Student satisfaction
• Student learning
• Retention / graduation rates
• Placement rates
• Employer satisfaction

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Educational Design And Delivery

• Measuring Student Learning
• Assessment in the major
• Portfolios
• Standardized exams
• Co-op / Intern Supervisor Evaluation
• Research paper evaluations
• Capstone courses

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Educational Design And Delivery

• Program Review Process
• Campus-wide committee conducts review
• PD Self Assessment Report
• Surveys of stakeholders students, alumni,
  faculty, advisory committee members, employers
• Strengths and opportunities for improvement
• Recommendations to continue for 1 to 7 years

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Education Support Processes

• UW-Stout Support Services enhance academic
  programs by facilitating

• Active learning
• Student success
• Student and stakeholder
  satisfaction

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Support Areas

• Student Services
• Library Learning Center
• Enrollment Services
• Student Life Services
• Budget Planning Analysis
• Physical Plant
• University Services

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Support Services Continuous Improvement Process
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Support Services

• Needs are determined by
• Strategy development
• The planning process
• Student and stakeholder feedback

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Support Services

• Strategies and Processes
• Forums
• Committees
• Councils
• Surveys
• Reviews
• Data

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Continuous Improvement Strategies And Processes

• Community forums
• Budget
• Parking
• North Campus Master Plan

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Continuous Improvement Strategies And Processes

• Cross-functional committees
• Educational Activities
• Advisory Committees

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Continuous Improvement Strategies And Processes

• Councils
• Student Services Council
• Administrative Student Life Services Council

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Continuous Improvement Strategies And Processes

• Surveys / Other feedback
• ACT student opinion survey
• Food service cereal survey
• Telephone surveys
• National survey of student engagement
• Benchmarking surveys

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Continuous Improvement Strategies And Processes

• External / Internal reviews
• Food service consultants
• Student Life Services review team
• Educational support unit review committee

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Continuous Improvement Strategies And Processes

• Data collection and analysis
• Budget development
• Hours of service
• Service usage patterns
• Capital planning

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Key Measures of SuccessPlacement

• Consistently over 97 of graduates are placed
  into career positions
• Consistently over 90 of graduates find
  employment in or related to their major
• In 2000, UW-Stout had three times more employers
  recruiting on campus than the Placement Offices
  own peer group

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Key Measures of Success
SUPPORT SERVICE PERFORMANCE
UW-Stout Trend
Comparisons
1994-95
Public College
Natl Avg.
Current Students
1999-00
2000-01
Library Career services Job placement Financial
aid Security
3.56 3.29 3.38 3.18 3.02
3.97 3.90 3.87 3.84 3.77
4.01 3.85 3.86 4.01 3.78
3.97 3.57 3.40 3.62 3.66
3.89 3.60 3.40 3.65 3.67
Source Acct Student Opinion Survey, 2000, 2001
UW-Stout Survey, 1994 on a 1-5 scale
statistically lower
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Key Measures of Success
SUPPORT SERVICE PERFORMANCE
Alumni Assessment of Student Services / Programs
UW-Stout
Natl Avg.
UW System
Library Career planning placement Registration A
cademic advising Financial aid
4.36 3.51 3.92 3.76 3.49
4.20 3.15 3.67 3.45 3.38
4.05 3.11 3.64 3.68 3.29
Source ACT Alumni Outcomes Survey, 2000 on a
1-5 scale
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Key Measures of Success

• UW-Stout students are more satisfied with Student
  Center and Dining Services than national
  comparisons
• UW-Stout budget processes results in minimal end
  of the year variances
• UW-Stout has decreased its energy use by 51
  since 1973 and remains lowest of its major
  competitors in energy use

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Key Measures of Success
Purchases from Minority Vendors
Source Annual Employment Report, 1997-2201 Peer
1 2
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Key Measures of Success
Student Data Connections in Residence Halls
Number of Connections
Source ASLS Residence Halls
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Support Services Continuous Improvement Process