Selecting LongTerm Care

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Selecting Long-Term Care Using the Consumer
Guide

• www.ltcohio.org

Erin Pettegrew Consumer Guide Project
Manager Ohio Department of Aging
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Session Objectives

• LTC Selection how to help
• 2300 facility selection calls to ombudsmen in
  2005
• Recommendations?
• Introduction to the Consumer Guide
• Consumer Guide Contents
• Search, print
• Other tools
• AAA sites
• ODA website

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Informed Decisions

• What do they really need?
• Least institutional/restrictive option
• When do they need it?
• Immediate, short-term need like surgery rehab?
• Long-term plan for increasing dementia?
• Where can they find it?

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Tools for informed decisions

• Long-Term Care Consumer Guide at www.ltcohio.org
• Your colleagues
• Your own observations
• NH Getting Good Care There checklist

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www.ltcohio.org

• Empower consumers with the information to make
  good long-term care choices and provide a
  market-based approach to quality improvement
• Offers comparative data, including regulatory
  compliance and resident and family satisfaction,
  for every Ohio nursing home and residential care
  facility
• Goals
• Better consumer choice
• Facility quality improvement

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Program

• Ohio Revised Code 173.45-173.49
• Housed in ODA Elder Rights Division
• Supported by facility fees
• About 540,000/year
• 300 for RCFs 400 for Nursing Homes
• Advisory Council
• Provider groups OHCA, OALA, AOPHA, OANH
• Consumer groups AARP, OARLTCO, SLTCO, family
  members

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Consumer Guide Contents

• Search Function
• ODH Inspection Reports
• CMS Quality Measures
• Facility-added information
• Consumer Satisfaction Surveys
• References for consumers

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Some service categories have been added will be
different for RCFs
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RCF Search Criteria

• Alzheimer/Dementia Care
• Hospice Care
• Special Diets
• Rehabilitative Therapy (e.g. Physical,
  Occupational, Speech)
• Advanced Skin Care
• Short-Term Stays for Respite Care
• Transportation

• Medication Administration
• Self-Administration of Medication Assistance
• 24-Hour Licensed Nursing
• Transfer Assistance
• Formalized Wellness Programs
• Total Incontinence Care

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NH Search Criteria

• Alzheimer/Dementia Care
• Hospice Care
• Rehabilitative Therapy (e.g. Physical,
  Occupational, Speech)
• Bariatric Care
• Short-Term Stays for Respite Care
• Behavioral Care

• Pediatric Care
• Skin Wound Care
• Spinal Cord Injury Care
• Traumatic Brain Injury Care
• Ventilator Care
• Formalized Wellness Programs
• Dialysis

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Navigation
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To print easily

• Start from Location Ownership tab
• Click Printer-Friendly Version link (top)
• Click Send to Printer
• Problems? Check printer settings for landscape,
  text size

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Health Reports

• Annual certification surveys (NHs only)
• Licensure surveys (both)
• Complaint surveys (both)

• For all
• Updated weekly-ish
• F- and R-tag definitions
• F- and R-tag citation text
• Space for facility response, plans of correction
  (NH)
• IDRs removed

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Facility Information

• Facilities have access to post information
• Services for residents and community members
• Policies
• Beds, rates, accepted payment sources
• Plans of correction, comments on survey
• Registration required

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Satisfaction Surveys

• Only statewide surveys
• Adds comparability for consumers
• Two nursing home surveys Family (2006) and
  Resident (2007)
• Alternating years
• One RCF survey First resident survey in 2007
• Every other year

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Questions?

• Contact information
• Erin Pettegrew
• Consumer Guide Project Manager
• Ohio Department of Aging
• 50 W. Broad St., 9th floor
• Columbus, OH 43215
• 614-995-0882
• consumerguide_at_age.state.oh.us

www.ltcohio.org