Utahs Universal Application System

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Utahs Universal Application System

• Terry Russo, MBA
• Senior Research Scientist
• Early Intervention Research Institute
• Utah State University
• Logan, UT 84322-6580
• Terry.russo_at_usu.edu

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The Universal Application System (UAS)
? How it came to be ? What the data shows ?How it
works ?How it helps staff and
administrators
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Opening Utahs Doors Project
Funding
Integrated services grant from MCHB via Division
of Services for Children with Special Health
Needs (DSCSHN) To help Utah organize its services
so families of young children with special needs
can use them easily June 2001 to June 2005
Purpose
Timeline
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CSHCN Core Outcome 5

• Services for children with special health needs
  and their families will be organized in ways that
  families can use them easily.

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Multiple applications are frustrating!
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The Universal Application System

• a web-based interagency application process
• designed to help families apply for multiple
  programs services online
• currently available in English Spanish

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Efficiencies of the UAS

• Streamlines application process
• Empowers families
• Minimizes application errors
• Assists in overcoming language barriers
• Reduces office traffic

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System Highlights

• Consumer logs onto the Utah Clicks web site at
  www.utahclicks.org
• Establishes a user name and password which is
  secured by the system
• A single account for the entire family is created
  

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System Highlights, cont

• New clients can enter either from the Utah Clicks
  website or agency-specific website
• An individually customized screening process is
  provided for each family member (if desired)
• The data is saved so that the individual can log
  back into the system and change or update
  information.

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Current UTAH CIiCKS Applications

• Medicaid
• WIC
• CSHCN
• Baby Watch/Part C
• Baby Your Baby
• (Medicaid Presumptive Eligibility)

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Coming Soon!

• SCHIP
• Free and Reduced School Lunch
• Head Start
• Oregon Clicks

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Talks are Underway with

• Salt Lake Housing Authorities
• Cancer Screening Program
• Other States

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Data from Pilot Survey

• who completed UAS in one session 94
• How long did it take to complete the UAS?
• 0-30 minutes 52
• 30-60 minutes 38
• 60 minutes 10

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What Consumers Say
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Data from Pilot Survey

• Where did you complete the UAS?
• Home 64
• Agency office 12
• Family/Friend home 10
• Work 9
• Other 5

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Data from Pilot Survey

• How many applications did you complete?
• 1 47
• 2 16
• 3 16
• 4 14
• 5 7
• 94 would recommend the UAS to others !

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• A BRIEF PREVIEW OF THE
• UNIVERSAL APPLICATION SYSTEM

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ADMINISTRATIVE FEATURES
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ADMINISTRATIVE SUPPORTS

• Agency-specific screening criteria can be
  established and updated by each agency
• Review, assignment and follow-up of
  electronically submitted applications
• Simple process to update or add application forms

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When the intake worker clicks on the Inbox link,
a list of their applications will be displayed,
similar to an email account. It will be sorted
by whether the caseworker has opened/viewed the
app. and the date it was submitted. The intake
worker can resort the apps. by applicant, date
submitted, status or application.
Inbox
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The UAS helps families find the services they
need!