Seven Helpful Charts

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Seven Helpful Charts

• Diane Ritter

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The Charts
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Cause and Effect Wrong Hospital Meals
GOAL, Memory Jogger
4
Flow Chart From Bed to Work
Sunrise
No
Alarm goes off
Sleep late
Yes
Start coffee
No
Wait
Bathroom Available
Yes
Shower
No
Iron Clothes
Clothes Ready
Yes
Get Dressed
Eat Breakfast
No
Read Paper
Watch TV
No
Car Available
Take Bus
Yes
Drive to Work
No
Park in Lot
Park Walk
Yes
Arrive at Work
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Flow Chart 2 P.C. Board Flow

• Incoming Material
• Components
• P.C. board

Q.C.
Vendor Repaired Use as is
Fail
Pass
Auto Insertion
Q.C.
Rework/Scrap
Fail
Pass
Hand Assembly
Q.C.
Fail
Pass
Wave Solder and Cleaning
Q.C.
Rework/Scrap
Fail
Pass
Post Assembly Touch-up
Q.C.
Fail
Pass
Auto Test
Rework/Scrap
Fail
Pass
Ship
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Flow Chart 3 A simple flow diagram - The mail
order process
BEGIN
FILL OUT ORDER FORM
CUSTOMER (CLIENT)
SUBMIT ORDER
RECEIVE ORDER INSPECT IT
PROCESS THE COMPLAINT
INFORMATION COMPLETE?
NO
RETURN ORDER FORM TO CUSTOMER
MAIL ORDER SUPPLIER
YES
SHIP GOODS TO CUSTOMER
RECEIVE GOODS INSPECT THEM
CUSTOMER (CLIENT)
GOODS ACCEPT-ABLE?
NO
COMPLAIN TO SUPPLIER
YES
END
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Flow Chart 4 Ordering Supplies
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Pareto Chart Types of Injury


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Run (Trend) Chart Emergency Room Admissions
Goal, Memory Jogger
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Histogram Print Density
Black Density of Print
Goal, Memory Jogger
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Scatter diagram Drive Time

Goal, Memory Jogger
Goal, Memory Jogger
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Control Chart
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Seven Helpful Charts

• Seven Helpful Charts
• a. Control, b. Cause-effect, c. Scatter diagram,
  d. Flow, e. Pareto, f. Run (trend), g. Histogram
• 1. There is a situation you are unhappy about.
  It is a complicated situation, so it is difficult
  to keep track of all of the variables in your
  head.
• 2. You have a complicated process you would like
  to improve. Its not clear that everyone would
  identify the same steps.
• 3. You have identified a number of problems and
  want to work on the biggest problem first.
• 4. You are often late for work and want to
  understand why.
• 5. You have identified several reasons for why
  you are late for work and want to prioritize the
  list.
• 6. A hospital speculates that it has admissions
  bulges because of holidays.
• 7. You want to determine how frequently
  something occurs.
• 8. You want to plot a relationship between two
  variables.
• 9. You want to separate abnormal from normal
  variation
• 10. You want to determine whether a process is
  stable.
• 11. A Manufacturer wants to know if there is a
  correlation between shelf life and the stability
  of their product.
• 12. A print shop starts to receive complaints
  about the density of its print. The shop workers
  figured the density was always the same.
• 13. Your company submits many proposals to the
  federal government. They have identified a number
  of problems with the process and want to fix them
  in order of importance.
• 14. The ordering process takes too long and you
  want to understand why.
• 15. The rooms listed in the Schedule of Classes
  are sometimes not the rooms that courses end up
  meeting in.