Richard

1
Richards Comments

• My Reactions
• What I heard
• Common Themes
• A Technical Context for a Framework
• A Framework to Consider
• Moving Forward

2
My Reactions

• Very impressed
• Focus on speed is nearly unprecedented
• Diversity of participation is breathtaking
• Excited
• Your high morale is infectious
• Hopeful
• Your enthusiasm will carry you far
• Grateful

3
What I heard

• Lots of goodwill at KU
• Services today work well, but are fragmented and
  not transparent
• Service strategy and model are competitive
  differentiators
• People want familiar landmarks in a sea of
  change
• High tech, high touch
• Information reliability and trust are key

4
Common Themes

• Always On technology and service culture
• 24x7 availability
• Convenience, convenience, convenience
• One-stop shopping
• User awareness
• Integration of data and services
• Promote culture of evidence

5
A Context for a Framework
Embedded Connectivity
Logical Connectivity
Physical Connectivity
Personal Computing
Mainframe Computing
6
Embedded Intelligence And Decision Automation
Technology- Mediated Decision Making
Level of Complexity
Transactional Improvement
Eliminating or Automating Unnecessary
Decisions and Transactions
Improving Decision Making
Improving institutional processes
Potential Gain
7
Moving Forward

• Failure to move forward is not an option
• Focus on integration across initiatives
• Common service model(s)
• Common philosophy (e.g. assessment)
• Develop a shared vision and service strategy
• Develop implementation plan and timetable
• Early wins
• Executive sponsorship