Organizational Change and Innovation

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Organizational Change and Innovation
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Objectives for Week Twelve

• Discuss Assignment 3
• Information Systems and Human Services
• Building a Theory of Organizational Change
• NYC Dept. of Parks and Recreation

3
Time for Kids Performance Measurement and
Public Relations

• Which is most important for Time for Kids to
  address in the short-term the public relations
  problem or the possibility of a performance
  measurement problem?
• What are the potential causes of poor performance
  measurement in this case?
• How would you go about ascertaining whether these
  are real performance measurement problems?
• What do you do about public relations in the
  meantime?

4
Information and Communication in Contemporary
Human Service Delivery

• Two systems of welfare income-maintenance and
  work-first self-sufficiency
• How does the informational context associated
  with service delivery vary between these two
  systems?
• For a work-first system, what features must a
  communication or information-sharing system have?

5
Cross and Prusak

• Central Connectors
• Boundary Spanners
• Information Brokers
• Peripheral Specialists

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Organizational Change

• What leads to organizational growth and
  expansion?
• What factors are associated with organizational
  decline?
• Is organizational decline or demise a bad thing?

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Developing a Theory of the Organizational Life
Cycle

• Building a five-stage model of organizational
  maturation will not label or describe stages in
  advance
• The question -- what occurs in each stage?
• Your task
• Take 5 post-its 1 for each phase
• Write few words or a phrase on each post-it that
  capture the key features of organizations or
  challenges facing an organization at each stage
• Place your post-its on the appropriate panels

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NYC Dept. of Parks and Recreation

• What course concepts are apparent in this
  reading?
• Two systems TQM and PIP
• How did each system evaluate performance?
• Advantages and disadvantages of each approach?
• Which is more likely to achieve short-term v.
  long-term success?
• Lessons from this reading?

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Readings to Be Completed for Next Class Period

• Wise (coursepack)
• Daadler et al. (coursepack)
• Rough Drafts of Reports Due by Nov. 22nd