Day 8 September 26, 2002

1
Day 8 September 26, 2002
Thursday

• Check seating chart
• Return Team Assignment 1 (if graded)

2
Agenda

• Strategic Planning

3
Competitive Model

• Porters Five Forces
• Threat of new entrants
• Bargaining power of suppliers
• Bargaining power of customers
• Threat of substitutes
• Competitive rivalry
• Competitive strategies
• Overall cost leadership
• Differentiation
• Focus

4
Case 2-2 amazon.com

• Use the affinity technique to determine where
  Amazon falls with respect to each of Porters
  five forces
• Different groups work on different forces

5
Implementation
Sounds like steps in action planning!

• Communicate the plan
• Assign responsibility and authority
• Motivate employees
• Measure results
• Take corrective action when needed

• The best game plan in the world never blocked or
  tackled anybody. Vince Lombardi

6
Balanced Score Card Evaluation

• Financial performance
• Customer satisfaction/retention
• Internal business process performance
• Learning and growth (e.g., employee satisfaction,
  productivity, retention)

Organizational Effectiveness
7
Review for Exam

• Ch. 1 Critical workplace skills
• Ch. 9 Self-management stress
• Ch. 12 Managing teams
• Ch. 2 Organizational context

8
For next time . . .

• Tuesday, October 1 Exam 1
• Bring a pencil,eraser, and a pen
• Test format
• Mix of T/F, MC, short answer and essays
• 20 T/F and MC _at_ 2 points each
• 60 points on short answer and essays
• Thursday, October 3 Read Chapter 3