Introduo

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PHENOM 100 IN SERVICE ISSUES
LUIS COLARINO - CUSTOMER SUPPORT AUGUST 2009
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PHENOM 100 Worldwide Fleet Distribution (as of
25/Aug/09)
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PHENOM 100 Fleet Operational Summary (as of
25/Aug/09)
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PHENOM 100 Technical Items for Discussion
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Air Conditioning System

• Description VCS system intermittent operation
  and low reliability
• Latest Status
• Several preventive actions implemented in
  production line
• AMM recovery procedure revised to 1.70Kg
  refrigerant quantity
• Service Letter 500-21-001 was issued on 02/Apr
  with several recommended trouble shooting actions
• New CDM-9 with improved software in the
  Controller
• 5 CDM-9 already removed, teardown reports
  indicated isolated internal components and/or
  manufacturing defects.
• Continuing engineering efforts for the
  Temperature Controller and Ground Cooling Fan
• Production Line target (CDM-9) S/N 037 and on
• Solution availability direct replacement via
  AIPC (no SB), already available

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Flap System

• Description Flap limited to 2 units per AD
  2009-05-06
• Latest Status
• Installation of the new Stall Warning Protection
  Computer P/N C-100106-2.
• Retrofit plan undergoing negotiation with
  Safeflight
• SB 27-0001 to be released
• Production Line target S/N 054 and on
• Solution availability replacement via SB
  27-0001, scheduled for 4QT/09

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Flap System

• Description Flap not available message during
  acft powering, rigging required
• Latest Status
• New FSCU-4 with improved software and system
  logic to solve flap lever rapid actuation and non
  volatile memory corruption due to memory override
  (channel detects miscompare signal, overrides the
  NVM and system rigging information is lost,
  triggering the Flap Fail Msg).
• 4 FSCU-4 already removed, teardown reports not
  available yet.
• Note too many system monitors trigger the Flap
  Fail message not necessarily related to a FSCU
  fault
• Related Flap Linear Actuator failures after SB
  installation undergoing evaluation with Eaton and
  Embraer to determine root cause and corrective
  action. Possible maintenance action (actuators
  replacement) may be expected in the near future
  (TBD).
• CB opening during acft power up (OB500-001-09 )
  upcoming FSCU-5 will solve the issue, avionics
  load phase 3 required. Target 1QT/10.
• Production Line target (New FSCU-4) S/N 020 and
  on
• Solution availability replacement via SB
  27-0002, already available

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New Pax Seats

• Description Replacement of pax seats.
• Latest Status
• Replacement of current pax seats for all acft was
  defined by Embraer and advised to the public at
  Ebace in May/09.
• Retrofit plan undergoing definition with supplier
  (DeCrane), target is to start in Jan/10
• Number os shipsets per month still to be
  confirmed, supplier production capacity is the
  key factor
• Retrofit strategy will use a SB to enable proper
  tracking of parts and incorporation date
• Retrofit will be done in the delivery date
  sequence
• Original warranty period (from acft delivery
  date) will be kept
• Note Phenom 300 seats today are not certified
  for installation on Phenom 100 airplanes
• Production Line target 4QT/09
• Solution availability replacement via SB
  starting in Jan/10

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Water Condensation at Emergency Exit

• Description Water condensation at emergency exit
  handle
• Latest Status
• Thermo-acoustic Insulation revised in affected
  areas adjacent to handle and tested in flight
• Final configuration defined, handle and hatch
  insulation changes addition of iso-damping
  material to bare areas of hatch and surrounding
  structure, addition of cover to handle.
• SB undergoing development.
• Production Line target S/N 078 and on
• Solution availability SB scheduled for 4QT/09

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MLG locking actuator leakage

• Description MLG Locking Actuator Leakage above
  expected limits
• Latest Status
• A design flaw was identified and a modification
  to current actuator P/N 2136-1000-403 was defined
  with the supplier after several testings of all
  possible configurations.
• New locking piston with redesigned channels for
  new o-rings and back-up rings
• New actuator -405 is currently undergoing
  certification testings
• Current actuators will be replaced with the new
  units on attrition basis
• Production Line target S/N TBD (4QT/09)
• Solution availability direct replacement via
  AIPC (no SB) scheduled for 1QT/10

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Brake System

• Description Brake fail message
• Latest Status
• Brake Fail plus BCV Fail messages indicate air in
  brake hydraulic lines.
• BCV reliability issues currently being addressed
  with supplier
• A new bleeding procedure was developed and proved
  to be efficient.
• AMM 32-40-00-870 was revised and SL 32-0002 was
  released to allow implementation in the field.
• Field data show no recurrences of problem after
  bleeding system per above references.
• Production Line target S/N 040 and on
• Solution availability already available

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Hydraulic Accumulator

• Description Nitrogen leakage
• Latest Status
• Root cause not defined yet. Possible causes
  undergoing engineering study
• Internal accumulator design problem
• Improper installation procedure from production
  line (perma-swage connections)
• Improper handling during servicing (overtorque)
  may be damage charging valve o-ring
• Some evidences of oil contamination by small
  particles may damage the valve o-ring and lead to
  leakage
• Embraer is currently performing several testings
  and evaluation of field data (removed units).
• Double check gates and additional sealing
  procedures were implemented in production line.
• Production Line target TBD
• Solution availability TBD

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ADS Heating System

• Description ADS (static port) heater fail
• Latest Status
• A few instances of dual static port swapped
  (LH/RH) from production were found, affected acft
  were checked and corrected
• Several cases of Static Port heater fails were
  reported. Investigation has identified a design
  problem in internal circuitry (short between
  Mosfet and Housing).
• Harco investigation has shown that units failed
  due to anodization layer below required thickness
  (3rd party supplier - TGI replaced by RMM). All
  RMM units are measured, not all TGI are affected.
• Final Solution possible component replacement on
  attrition basis, still under Engineering and
  Quality evaluation.
• P/N will not change, affected batch was already
  isolated, replacement of failed units will be
  done on attrition basis
• Production Line target Not applicable, no P/N
  change
• Solution availability Already available, units
  currently manufactured are free of defects

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G1000 Aural Warnings

• Description G1000 alerts volume in cockpit
  considered too loud
• Latest Status
• Certification requirement
• Certification tests were performed on acft S/N
  002 which did ot have acoustic liners on cockpit.
• Engineering is coordinating the required
  in-flight testings with Garmin to define if there
  is margin for reduction
• If feasible, implementation will be evaluated in
  upcoming Avionics load phase 4 scheduled for
  2010.
• Production Line target TBD
• Solution availability 2010, QT still TBD.

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De-Icing System

• Description De-Icing system failures
• Latest Status
• Low PRV outlet pressure plus heat exchanger
  effectiveness causing water separator freezing
  (air too cold in the line) and umid air just
  before the boots reduces the air flow to the
  EFCV.
• As a result the system understands the EFCV has
  failed and the message D-I Wingstb Fail is
  displayed. On the ground, the temperature is not
  low enough to freeze the water separator, thus
  the problem can not be reproduced.
• New valve P/N with increased pressure setting (20
  to 22 psi) currently undergoing certification
  testings.
• EO 500-002532 (042-on) corrected position of
  Pressure Switches (Upwards) in production line to
  improve system performance
• AMM will be revised to reflect new installation
  procedure, a Service Letter is currently being
  issued
• Production Line target S/N 121 and on (new
  valve)
• Solution availability pressure switches rotation
  per SL 500-30-001 Sep/09
  valve replacement on attrition
  basis via AIPC 1QT/10

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CVDR not Active

• Description CVDR is inoperative and the CB is
  locked open from delivery
• Latest Status
• The CVDR is an optional item (not required by FAR
  part 23) that was defined by Embraer as a Basic
  Standard feature for all Phenom 100 airplanes.
• The CVDR does not work with the avionics load
  installed for certification (current load).
• Embraer and Garmin are currently finalizing the
  required certification testings.
• A Service Bulletin will install the new avionics
  load phase 2 which will remove the CB collar and
  activate the CVDR.
• Production Line target S/N 121 and on
• Solution availability SB scheduled for 4QT/09

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GIA 2 Fail

• Description GIA 2 Fail message due to HSDB
  communication failure
• Latest Status
• EIS Operational Guidelines issued for pilots
  advising that problem is temporary and system
  will return to normal condition in less than 1
  minute (no pilot action is required).
• Embraer and Garmin are currently finalizing the
  required certification testings.
• A Service Bulletin will install the new avionics
  load phase 2 which will solve the issue.
• Production Line target S/N 121 and on
• Solution availability SB scheduled for 4QT/09

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Windshield Heat Control Unit

• Description Winshield heat controller failures
• Latest Status
• Post TC development, component EPM-112-1
  presented reliability issues.
• New controller EPM-112-2 has already completed
  qualification tests
• Current reliability problems (potting/resin) were
  considered during development of EPM-112-2.
• Evaluation testings currently undergoing at GPX
  since Jul/09 (unit flying on Phenom 300 S/N 801),
  so far results were 100 satisfactory.
• SB currently being prepared (controller
  connector back shell)
• Production Line target S/N 078 and on
• Solution availability SB scheduled for 4QT/09

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Spurious Avionics CAS Messages

• Description Spurious CAS messages
• Latest Status
• Embraer and Garmin are currently finalizing the
  required certification testings.
• A Service Bulletin will install the new avionics
  load phase 2 which will solve the issues
• Production Line target S/N 121 and on
• Solution availability SB scheduled for 4QT/09

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Spurious Engine CAS Messages

• Description Spurious Engine CAS messages
• Latest Status
• Fadec 4.0 already released by SB 73-0001.
• Cleaned Messages
• CAS E1(2) SHORT DSPTCH
• E1(2) LONG TIME DISPATCH
• ENG NO DISPATCH
• Displays ESN on Trend monitoring.
• Message ENG NO DISPATCH changed to SHORT DSPTCH
• ITT limit increased from 892C to 950C.
• Production Line target S/N 025 and on
• Solution availability Fadec 4.0 installation via
  SB 73-0001 already available

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ATR Issue

• Description Operational questions raised by
  Customers
• Comments
• ATR is a FADEC function designed to automatically
  provide thrust increase in case of an engine
  failure during takeoff
• TO-Reserve means ATR ON
• During normal takeoff (no engine failure and
  throttle levers at TOGA) the thrust delivered by
  the engines is TO, TO-Reserve is not available.
• ATR, when selected on, will provide extra power
  if throttle levers are in MAX, past TOGA notch,
  but this is not in accordance with AFM
  instructions
• If ATR is selected OFF there will be no extra
  power available
• The Ice Protection systems are not affected by
  the ATR function
• ATR selected ON and throttle levers in MAX, bleed
  for pressurization will shut off (FCSOV commanded
  to close), but the Anti-Ice functionality remains
  unaltered

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Optional Items (Certification dates)

• In Flight Entertainment (IFE)
• Crew Portable Equipment (Crew PBE)
• Lavatory Rigid Door
• HF/Selcal (4Q/09)
• ADF (4Q/09)
• Electronic Charts(Chartview and Flitechart)
  (4Q/09)
• ELT/NAV (4Q/09)
• Interior Finishing Tourmaline (4Q/09)

• Datalink In-Flight Phone (1Q/10)
• Electronic Checklist (1Q/10)
• TCAS I Garmin (1Q/10)
• SVS Synth. Vision System (2Q/10)
• Belted Toilet (4Q/10)
• 5th Seat - TBD

These items can be available via SB, please
provide inputs for prioritization
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NEW Customer Support Contact Center

• Toll Free telephones
• 1 888 362-2648 USA Canada
• 0800 704 1099 Brazil
• International telephone numbers
• 1 703 621-7350 North America Caribbean
• 33 1 7048-0510 Europe, Africa Middle
  East
• 65 6307-7647 Asia Pacific
• 55 12 3927-7000 Latin America
• E-mail
• contact.center_at_embraer.com

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PHENOM 100 Forum17 September 2009
You are all invited!!!!!
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Embraer Executive Operators Conference
Make your reservations on-line at http//www.embr
aerexecutivejets.com/eeoc2009-las-vegas
Thursday September 17th, 2009 0100 PM Phenom
100 Technical Panel 0300 PM - Coffee - Break
0315 PM Phenom 100 Operations Panel 0500 PM
- Closing 0600 PM Cocktails and Dinner
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Thank you!!!
LUIS COLARINO - CUSTOMER SUPPORT AUGUST 2009