Information Systems

1

• Information Systems
• and
• Customer Service

2
History

• This branch of First National Bank opened
• in 1995. First National Bank has made great
• strides to improve their information systems
• over the past six years. Along with improving
• their information systems, they have worked
• very hard to improve their customer service,
• and to meet their customers needs more promptly
• and efficiently.

3
Types of information systems used to improve
customer service

• Automated transfer machine (ATM)
• Computer program for accounts
• Automated phone system
• On-line banking

4
Automated Transfer Machine(ATM)

• The automated transfer machine (ATM) was the
• first part of First National Banks information
• system that was introduced to benefit their
• customers. The use of the ATM has made life
• much easier on the First National Bank customers.
• Now customers can check the balances in their
  savings
• and checking accounts. They can also transfer
  funds,
• and take funds out. This has made banking with
• First National Bank much more convenient for
  their
• customers.

5
Automated Phone System

• The second addition to the information system at
  
• First National Bank was an automated phone system
  
• in 1998. This toll free number allows customers
  to
• acquire information about their accounts and
  about
• their credit card payments. This phone system is
  
• quick and easy, and allows customers a way to
• access their information with just the touch of a
  
• phone.

6
Computer Program for Accounts

• In 1999 First National Bank installed a computer
  
• program into its system that allows its employees
  to
• serve their customers more efficiently. This
• program allows employees to access customer
• accounts quickly and easily. This has cut down
  on
• waiting time for customers, and it allows
  employees
• to help more customers in less time.

7
On-line Banking

• Finally, in 2000 First National Bank introduced
• on-line banking to its customers. This is the
  most
• recent addition to their information system.
  This
• on-line banking system allows customers to pay
• their bills, check their account balances, do
  wire
• transfers, and also put stop payments on lost or
• stolen checks. This can all be done over the
• internet on First National Banks web-site which
  is
• http//fnbwest.com

8
On-line Banking

• There is even a practice account on the web-site
• that allows customers to learn and practice how
  to
• manage their finances. First National Bank has
  had
• great feedback from their customers on their
  on-line
• system. Customers love how quick it is, and how
• everything is explained right there on the
  web-site.
• The URL for First National Banks web-site is
• http//fnbwest.com

9
Bibliography

• First National Bank. On-line. Explorer.
• 2001.
• http//fnbwest.com
• Picture Gallery. On-line. Yahoo. 2001.
• http//www.corbis.com
• Watkins, M. J. Branch President. Personal
• interview. 29, September, 2001.