Staff Training

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Staff Training

• Mary Jo Peavy, CSADP, CPPE
• Prevention Coordinator
• Operation Snowball, Inc.
• Funding provided in part by the Illinois
  Department of Human Services (DHS)

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Training Components

• Selecting Staff
• Staff Training Requirements
• Co-Facilitator Roles
• Group Concepts
• Activities that Teach
• Processing Activities
• Facilitation Skills
• Questions and Answers

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Your Winning Team

• Leadership Team
• Co-Directors
• Participant Consultants
• Staff Consultants
• Administrative Coordinators
• Activity Coordinators
• Volunteer Staff
• Risk Management
• Nurse
• Paramedic

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Selecting Staff

• Applying for Staff
• Application Process
• Drug-Free Contract
• Role Modeling
• Attend all sessions and activities
• Participate fully!
• Learn and have fun at the same time

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Staff Training Requirements

• Team Building
• Mandated reporting
• Rules for staff and participants during event
• Role modeling
• Facilitation responsibilities
• Scenario Review

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Co-Facilitator Roles

• Pairing
• Youth/adult staff
• Planning
• Understand each others roles
• Assign who will cover each part of the agenda
• Select ice breakers and other activities
• Get supplies and materials
• Decorate name tags, room, make warm fuzzies

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Co-Facilitator Role (cont.)

• Registration carry out assigned job, assist
  participants, spot loners
• General Sessions be a role model, sit with
  participants, supervise
• Meals be a role model, sit with participants,
  supervise
• Free Time be available to support activities,
  share your talents, take care of you
• Small Groups review agendas, follow all
  mandatory directions in the agenda, use suggested
  activities, be creative, have fun

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Characteristics of Good Facilitators

• Patient
• Able to identify the phase the group is in
• Able to adapt activities/questions to meet the
  group where it is at
• Has a good understanding of who they are and what
  their issues or motives are and be able to
  separate from needs of the group
• FLEXIBLE

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What do you see?
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A young lady or an elderly lady?
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Set Group Rules

• Have group make its own rules in first meeting
• Brainstorm on flip chart paper or chalkboard and
  leave posted
• Confidentiality
• 3 Hurts Rule
• Respect
• Honesty
• Listening to each other

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Small Groups

• As a small group leader you should keep the
  following things in mind.
• Owning it group should own itself
• It is their group you should not talk about
  yourself
• Control your job is to facilitate and keep the
  group moving
• No therapy you are not qualified and give no
  advice
• Eye Contact make eye contact as you speak and
  listen

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Small Groups (cont.)

• Common Sense use your common sense
• On time explain why being on time is important
• Folders participants are responsible for having
  their folders with them at all times.
• Name tags encourage them to wear their name
  tags at all times.
• Check in with leaders in large group
• Respect the property of others stay off others
  beds

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Challenging People

• Monopolizer
• Interrupter
• Wallflower
• Dumper

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Other Challenging Situations

• Participants who dont get along
• Someone tries to do your job for you
• Difficulty with adult leaders
• Side conversations
• Comparing this year to last year

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Games...Activities That Teach?

• Relax the group
• Break the ice and get group interacting
• Communication
• Cooperation
• Trust
• Spontaneous and all
• encompassing
• Group Problem Solving
• Closing/Wrap-Up

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Processing Activities

• What
• So What
• Now What

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Facilitation Skills

• Group Dynamics
• Inclusion (form) What is this group about and
  how do I fit in? Is this group safe?
• Influence (storm) Whos in charge? How are we
  going to work together and decide what to do?
• Affection (norm) We are a group, not just a
  collection of people.
• Segue (conform) Reflection occurs, validate
  experience and feelings.

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Group Concepts

• Democracy each person has equal opportunity to
  participate
• Egalitarianism each person has something unique
  to share
• Responsibility each person is responsible for
  their own behavior, life, and experiences,
  develop sense of ownership of group

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Group Concepts (cont.)

• Cooperation work together to achieve group goals
• Honesty members must be honest with themselves
  and each other
• Respect all values opinions of each group
  member must be respected in order for trust to
  develop

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Group Concepts (cont.)

• Confidentiality concept that everything said in
  the group remains in the group, with exception of
  disclosure of something that will harm themselves
  or others, upon which the proper authorities need
  to be contacted
• Listening not give advice, but listen and
  validate what has been communicated, listen
  verbally and nonverbally

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Group Decision Processing

• Group conflict is normal
• and good
• Encourage group participation
• in decision-making
• Stay on task
• Allow for participant input
• Allow plenty of time for
• decision-making

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Communication Skills

• Cement of the group-holds bricks together
• Use a language all can understand
• Try to hear the other persons perspective
• Do not use communication stoppers

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Communication Skills (cont.)
Empathy attending to the other persons
needs. Attending Skills an awareness of your
behavior and that of the person with whom you are
speaking.

• Eye Contact
• Body Posture
• Fidgeting

• Body Proximity
• Facial Expressions
• Body Movement

Verbal Attending Skills minimum response is the
key
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Communication Skills (cont.)

• Open closed-ended questions and statements
• Closed questions statements
• You feel badly, dont you?
• Its hard to think about, isnt it?
• I know that youre sad.
• Open-ended questions statements
• How do you feel about it?
• What do you think?
• Tell me about it.

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Communication Skills (cont.)

• Purpose in asking questions are
• To stimulate discussion
• To analyze an exercise or presentation
• To evaluate the groups progress
• Avoid leading questions
• Dont ask yes or no questions
• Phrase questions in a positive manner
• Prepare questions in advance

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Communication Skills (cont.)

• Reflection and Paraphrasing
• Empathy, caring, genuineness
• Reflection is mirroring a persons words for
  them.
• Paraphrasing is picking up on the feelings the
  person is presenting.
• Surface feelings
• Hidden feelings

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Communication Skills (cont.)

• Summarizing is a form of parphrasing.
• A reflection on feelings, thoughts and facts
• Not only done at the end of a conversation. Can
  be used throughout conversation when feeling
  stuck.
• Points out important statements and feelings
  brought up

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OS Traditions

• Warm Fuzzies
• Songs banana song, car song, etc.
• Games - MM Game, human knot, etc.
• IALAC
• Hand goes up mouth goes shut
• Small group rights said here, stays here

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Supports out there!

• IADDA/Operation Snowball, Inc.
• 1-800-252-6301 or www.os-iti.org
• Mentor Chapter
• InTouch Offices
• Local Prevention Provider
• Other Operation Snowball Chapters
• OS Board of Directors Rep

Help!! Anyone?
Contact IADDA/OS, Inc. for contact names and
phone numbers.
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Questions and Fears...