Region 10 Best Practices

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Region 10 Best Practices

• Welfare Transition Program

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Welfare Transition Program

• Welfare Transition Customers are required to
  complete 40 hours of activities per week.
• At work registration, the Welfare Transition
  Customers meet with a Career Consultant and are
  given information about the Welfare Transition
  Program requirements and the resource products
  that are available to them in the One Stop
  Resource Centers. Customers are asked to
  complete assignments should they be determined
  eligible for Temporary Cash Assistance.

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Welfare Transition Program

• Once the Customer is determined eligible for
  Temporary Cash Assistance and is referred to
  participate in the Welfare Transition Program,
  they are immediately enrolled into the activities
  assigned at the time of work registration.
• Customers are given appointments to attend an
  Orientation to Success workshop.

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Welfare Transition Program

• In Region 10, the CLMWORKFORCE CONNECTION has
  entered into unique partnerships with local
  staffing firms to find employment for Welfare
  Transition Customers.

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Welfare Transition Program

• During the workshop, staffing firms are reviewing
  the customers work profile and referrals are
  made to the staffing firms for employment/training
  prospects.
• Similarly, the WWDA Placement and Retention Team
  are reviewing profiles for immediate placement
  into an OJT.

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Welfare Transition Program

• If the Customer is not immediately placed into
  employment, they are assigned to complete a
  formal assessment conducted by Central Florida
  Community College and are assigned other work
  activities to meet 40 hours of participation.

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Welfare Transition Program

• If the customer is determined to be medical
  deferred, the customer is referred to a
  specialized Career Consultant who meets with the
  customer and develops an Alternative
  Responsibility Plan that accommodates the medical
  situation. Many of the medical deferred
  customers are not permanently deferred, in which
  case, customers who do not have a high school
  diploma or require skill enhancements may be
  deemed appropriate for distance learning and/or
  correspondence training with our local training
  providers.

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Welfare Transition Program

• If the Customer is not placed into at least 20
  hours of employment after 90 days of active
  participation, the Career Consultant submits a
  special service request to the Placement and
  Retention Team and together they review the
  customers current situation and determine an
  alternative employment/training plan.

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Welfare Transition Program

• Career Consultants utilizing the OSST must be
  adequately trained in every aspect of the system
  and must be attentive to details and accuracy.

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Welfare Transition Program

• WWDA requires Career Consultants to
• Update JPRs every Friday
• Review and update IRPs each time they meet with
  the customer. Meetings may range from once a
  week to at least bi-weekly depending on the
  participation and progress of the customer.
  Consultants are required to make home visits if
  deemed necessary

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Welfare Transition Program

• Review countable activity reports daily
• Issue sanctions immediately for non- compliance
• Aggressively follow up on sanctions with
  Department of Children Families to ensure
  issuance
• Complete case actions daily based on Case To Dos.

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Welfare Transition Program

• Quality control checks are essential to
  determining service quality and accuracy.
• WWDA has an internal control system in place
  where a hands-on Lead/ Career Consultant
  supervises each case management unit. The Lead
  is responsible for sampling 2 of each
  Consultants case files on a daily basis.

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Welfare Transition Program

• A quality control report is submitted to the
  Director on a monthly basis and/or the Director
  is alerted immediately of any ensuing problems.
• The Director, in turn, conducts an additional 5
  sampling review of all cases on a monthly basis.
• Additionally, the CLMWORKFORCE CONNECTION
  conducts quarterly quality reviews and issues
  formal quality control reports.

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Welfare Transition Program

• Many employers identify soft skills as the 1
  deficiency in many employees.
• One of our newest products, The Success Profiler,
  provides staff with the ability to identify
  customers soft skill abilities through an
  integrated learning system that electronically
  connects assessments to skill enhancement
  activities based upon individual learning needs.

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Welfare Transition Program

• The Success Profiler is a systematic,
  research-based assessment that identifies soft
  skill strengths and weakness and introduces the
  customer to skill building models that teach the
  techniques for improving their soft skills.
• The Success Profiler is an incredible education
  activity that augments the marketability of the
  customer, enhances their chance of success on the
  job, and addresses the needs of local employers.

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Welfare Transition Program

• The secret to High Participation Rates is very
  simple Hire individuals who are professional,
  skilled, and LOVE THEIR JOB!