Organizational Culture in Action

1
Organizational Culture in Action

• Chapter 14

2
What Makes a Group Successful?

• Groups can outperform the sum of individual
  members
• Symphony
• Sports
• Theater
• Business

3
Leading Principles of Successful Groups

• How someone becomes a member is important
• Diversity supports a teams competitive advantage
• Example, not command, holds a team together
• A specialized language fosters cohesion and
  commitment

4
Leading Principles of Successful Groups

• Stories carry history and values and reinforce
  group identity
• Human and play reduce tension and encourage
  creativity
• Ritual and ceremony lift spirits and reinforce
  values
• Informal cultural players make contributions
  disproportionate to their formal role
• Soul is the secret of success

5
Membership Rituals

• Hiring
• Socialization
• Giving your soul
• Being accepted

6
Diversity as an Advantage

• Uniqueness counts
• Collective wisdom of diverse
• Knowledge
• Skills
• Age
• Culture

7
Lead by Example

• Do as I do, not as I say
• Inspiration
• Sending mixed signals

8
Specialized Language

• Reinforces membership
• Internal and external
• Bubbles

9
Stories

• Keep traditions alive
• Provide examples for everyday behavior
• Motivate to go beyond ones self

10
Humor and Play

• Balance of serious and humor
• Relieve tension
• Deal with uncomfortable issues

11
Ritual and Ceremony

• Security
• Manage crisis
• Meaningful interaction

12
Contributions of Cultural Players

• Priest hear confessions, give blessings,
  maintain traditions, encourage ceremonies
• Mother Superior chores, secretary, budgets,
  phones

13
Soul as the Secret of Success

• Pride in belonging
• Pride in achievement
• Desire for success
• Embrace corporate culture
• Quality is job one
• Just do it!
• Peak performance emerges as teams discover
  soul!