Networx

1
Networx
Debbie Hren Director, Operations Planning April
5-7, 2005
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Networx A foundation built on FTS2001 success
Voice Pricing
Data Pricing and Growth
Portfolio Savings
Cumulative Savings
Voice (46)
Data (57)
DTS (64)
IPS (50)
3
NetworxLearning from the past while focusing on
the future
2002 - 2004
2005 - 2007
2008 - 2012
Pre 2002

• Regulatory relief
• Increased competition
• (local, LD, wireless)

• UNEs kept in place by FCC
• Wireless number portability
• Increased competition
• (local, LD, wireless, cable)
• Broadband proliferation
• Need to increase voice revenue
• Advancement in soft switch
• development

• Beginning of network and
• service convergence in carriers
• infrastructure
• Beginning porting legacy
• traffic onto IP infrastructure
• Broader deployment of VoIP
• with advanced features

• Intelligent Networking
• Managed
• Performance-based
• Business Rules-based
• Learned network

DRIVERS

• Rate reduction
• Increase of wireless
• minutes
• One-bill local and
• LD services

• Flat rate local and LD services
• Services bundling (voice and
• internet services voice,
• internet services, and wireless)
• Continuing increase of wireless
• minutes
• Accelerated VoIP deployment
• Beginning of IP VPN with
• voice as part of VPN traffic

• Voice, video, data, wireless
• services bundling
• Broader usage of VoIP with
• advanced features
• IP VPN with voice as part of
• VPN traffic
• Beginning of data domination
• over voice
• Proliferation of Managed IP-
• based services, including IP
• VPN

• Network services become
• business applications
• Plug-and-play business
• applications

EFFECTS
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Evolution of Services
Long Distance Network Services

• Network Services
• Multiple networks
• Separate Access (Local) and Transport (Long
  Distance)

Regional/Local Services
Regional/Local Services
POP
Separate Voice and Data Networks
POP
Yesterday
Customer Location
Customer Location

• Convergence
• Converging backbone (transport) networks
• Converged LANs
• Integrated broadband access

• End-to-end Solutions
• IP everywhere
• Integrated services
• End-to-end managed networks

Tomorrow
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Current Delivery Contracts
01/04
01/06
01/08
01/10
01/12
01/14
01/16
Sprint
12/07
MCI
01/08
ATT
05/08
Verizon
01/09
SBC
03/09
Winstar/IDT
11/10
Qwest
05/11
Satellite
Satellite Recompete
01/06
05/06
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FTS Acquisition Challenge

• Develop a program that replaces current services
  and provides for growth of emerging services
  while,
• Continuing to leverage volume and competition
• Providing greater choice
• Delivering superior customer services

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Networx Program Description
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Program Goals
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Networx Progress
Agency Coordination
Agency Concurrence
FTS Research and Strategy Development
Initial Networx Goals/Strategy
RFI
Complete Draft RFP
Stakeholder Feedback
Stakeholder Feedback Program Revision
Draft RFP Oct 04
Revised Networx Strategy
Evaluations and Negotiations
FTS Networx Awards May 06
Proposals Received Aug 05
Issue RFP May 05
Today
Transition Complete
Agency Fair Consideration
Transition
Agency Vendor Selected
Ongoing Services
Other Orders
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Key Features

• Universal
• Provides Continuity and Full Service nationwide
• Services to all FTS2001 locations
• Most services mandatory
• Length 4 years with 3 2-year options
• Number of awards Multiple depending on
  quality of offers

• Enterprise
• Provides alternative sources
• Nationwide secure IP coverage OR wireless
  mandatory
• Other non-mandatory services
• Length of contract 4 years with 3 2-year options
• Number of awards Multiple depending on
  quality of offers

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Highlights of RFP

• Scope and technical requirements for 52 services
• Performance based
• Specifications
• Service level agreements
• Pricing based on geographic coverage
• Equipment included as Service Enabling Devices
  (SEDs)
• Proposals due Aug 05

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Technical Requirements

• Scope
• Includes technological enhancements, service
  improvements, customer-specific applications,
  ancillary equipment, and professional services to
  complete solutions
• Technical Requirements
• 20 Telecommunications Services
• Communications Transport, IP, Optical Solutions
• 13 Management and Applications Services
• Management of information throughout the network
  enterprise
• 8 Security Services
• 3 Special Services
• Includes 2 Satellite (Networx Universal only,
  optional)
• 4 Wireless Services
• 4 Access Services (Enterprise only)

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Geographic Coverage

• Universal
• SWCs that serve SDPs in Traffic Model
• About 9800 SWCs with dedicated access
• SWCs where commercial service is provided
• Each SWC in contract must have basic set of
  voice, toll free and data services
• Non-domestic coverage similar to FTS2001

• Enterprise
• Wireline
• SWCs that serve 300 SDPs in Traffic Model
• SWCs where commercial service is provided
• Each SWC in contract must have limited set of
  IP-based services
• Wireless
• 90 of MSAs and RSAs
• Where commercially provided
• No mandatory non-domestic coverage

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Universal and Enterprise Services

• Universal Services
• 37 Services Mandatory
• 11 Services Non-Mandatory
• Newly Emerging Services and Sunset Services
• Enterprise Services
• 9 Mandatory Services
• Secure IP and Managed Network Service
• 41 Non-Mandatory Services

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Networx Universal Services

• Mandatory Service
• - Non-Mandatory Service

16
Networx Enterprise Services
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Networx Tiered Security Services
IV
Service Providers Network
Trusted Gateway
Trusted Gateway
Dedicated Encrypted Path
Tier IV
Tier IV
No Connection to Less Sensitive Enclave
III
VPN Path
VPN Path
Firewall
Tier III
Trusted Gateway Mail Guard
Firewall or Proxy
II
VPN Path
VPN Path
Tier II
VPN Path
I
Firewall or Proxy
Tier I
Remote VPN User
Unprotected Path
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Networx Voice Over IP (VOIP)
VOIPTS
PSTN
Primarily used for transport
PSTN Gateway
Gateway
Broadband
Broadband
Gateway
Private/Managed IP Network
Router
Router
Agency PBX
Agency PBX
Primarily used for end to end service
IPTelS
Broadband
Router
Private/Managed IP Network
IP Phone
PSTN Gateway
IP Telephony Server
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Highlights of Operational Requirements

• Vendor Selection
• Ordering
• Billing
• Network Management

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Vendor Selection Process

• Agency will evaluate awardees on each acquisition
• Universal Only (Full Service)
• Enterprise Only (Reduced set of Services)
• Agencies conduct fair opportunity IAW FAR within
  acquisition to choose Industry Partner
• Current services may be transitioned to one or
  more contracts
• Universal was created specifically for Agencies
  who want full service from a single provider

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Ordering

• Ordering system must pass Verification Testing
  prior to receiving orders
• Industry partners will provide training on
  ordering and billing systems
• All Agencies will order directly from the
  selected vendor
• Service Level Agreement (SLA) for provisioning
  interval

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Billing

• Consistent with process under current contracts
• Centralized
• Direct
• Significantly reduced number of billing data
  elements to ease contractor compliance
• Disputes Industry Partners response to and
  reconciliation of reported errors
• SLA for billing accuracy

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Network Management

• 24x7 surveillance and repair
• Notification of outages and changes
• Quality managed through monthly performance
  reports
• Disaster Recovery and NS/EP
• 24x7 customer support for reporting and status on
  service problems, complaints, or inquiries

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Service Level Agreements

• Agreement to provide service that meets or
  exceeds specified performance levels
• 16 SLAS are service specific
• Consistent with appropriate technical sections
• Four SLAs are service-independent
• Service Outage
• Time to Restore
• Provisioning Interval
• Billing Accuracy
• Credit arrangements specified

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Transition
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Transition Planning for Success

• Advance planning
• Identification of resources
• Transition execution
• Tracking and reporting

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Transition ManagementGSA

• Program Office
• Contract Administration
• Transition Strategy and Management Plan
• Facilitate Agency-specific planning
• Track program status and cost
• Manage performance of industry partners
• Liaison Between Agencies and Industry Partners
• Report status to Administrator, Congress,
  Agencies, OMB, GAO, etc
• Regional Offices
• Manage transition of services through switches
• Interface to Agencies

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Transition ManagementIndustry Partners
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Transition ManagementTransitionWorking Group
(TWG)

• Agency participation, assisted by GSA, through
  the Interagency Management Council (IMC)
• Assisting Agencies with transition issues
  relating to planning, funding, and
  implementation.
• Activities include
• Defining taxonomy of transition costs
• Establishing reasonable cost estimate
• Validating transition inventory
• Incorporating lessons learned
• Translating requirements into Statement of Work
  for RFPs
• Input to Transition Strategy and Management Plan

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Transition ManagementAgencies

• Determine goals and define requirements
• Budget for transition costs
• Verify and maintain transition inventory
• Assign a transition manager
• Project manage agency transitions
• Coordinate training for agency

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Transition Approach
GSA/FTS
INDUSTRY PARTNER
AGENCY
Develop Transition Strategy and Mgmt Plan
Identify Inventory to Transition
Prepare Program Transition Plan
Prioritize and Draft Transition Timeline
Establish Transition Baseline and Begin Tracking
Prepare Agency-level Transition Plan
Select Vendor and Submit Orders
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Transition Approach--concluded
AGENCY
GSA/FTS
INDUSTRY PARTNER
Schedule Site Transitions and Prepare Sites
Schedule Transitions with Agency, Incumbent, and
LECs
Facilitate Issue Resolution
Accept Service and Conduct Parallel Operations
Turn Up Service
Update Inventory
Update Inventory
Track and Report Status
Manage Disconnects
Commence Billing
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NetworxSustaining an Open Dialogue
GSA-FTS and Federal Customers
10/04
5/05
5/06
Other Activities Business Process Improvement
Transition Planning Stakeholder Outreach