CIC

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MTAC MAIL IRREGULARITY FEEDBACK
WORKGROUP MTAC Presentation May 8, 2003
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MTAC MAIL IRREGULARITY FEEDBACK
WORKGROUP POSTAL CO-CHAIR PATRICK
KILLEEN INDUSTRY CO-CHAIR JOYCE MCGARVY
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• DESIRED OUTCOME
• Implement Web Enabled Continuous Process
• Improvement Capability
• Identify Issues Impacting Efficient Mail
  Processing of Business Mailings
• Inform Process Owners of Identified Impacts
• Improve Through Information Management and
  Reporting

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• DESIRED OUTCOME
• Business Capability To
• Identify Via Web 3749 Process Mailing
  Identity (Preparer/Owner), Details of Problems,
  and Processing Impacts
• Inform the Mail Owners, Mail Preparers, and
  USPS Business Process Owners Via the Internet
  (Web Reports), Messaging, and System to System
  Interfaces
• Improve Through Data Analysis, Information
  Management, and Continuous Feedback

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LATEST STATUS

• As a Result of Informal Pilot Tests The Following
  Improvements Have Been Implemented
• Improved Data Collection Process
• Improved Data Entry Interface
• Issue Status Tracking and Customer Contact for
  Resolution Interface for the Business Mail Entry
  Unit (BMEU)
• A Data Exchange Interface Between PostalOne! and
  the Business Service Network (BSN)

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CURRENT STATUS

• Pilot Test Currently in Progress
• NJ BMC
• Monmouth PDC
• Princeton REC
• Pilot began May 1 will conclude May 22
• Pilot will test functionality of the following
  enhancements

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CURRENT STATUS

• Data Collection and Data Entry
• Data Collection Process that Facilitates the
  Improved Data Entry Interface
• Issue Status and Resolution Management
• BMEU Issue Status Tracking and Customer Contact
  Interface
• PostalOne! / BSN Data Exchange
• System to System Data Exchange

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Mail Irregularity

• Data Entry Forms
• Resolution Search
• Disposition Report
• Resolution Forms
• Reporting
• By Container Type
• By Package
• By Time

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DATA ENTRY SCREEN - 1
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DATA ENTRY SCREEN - 2
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DATA ENTRY SCREEN - 3
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RESOLUTION SEARCH
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MIR DISPOSITION REPORT
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RESOLUTION SCREEN - 1
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RESOLUTION SCREEN - 2
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MIR by CONTAINER TYPE
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MIR by PACKAGE
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MIR by TIME
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OBSTACLES

• Business Process Needs to be Defined
• Outstanding Issues
• Identity
• Mailing Identification Need Process to
  Accurately Identify the Owner Preparer
• A meeting is scheduled for June 17 at the Chicago
  office of Crain Publications
• Any mail owners or preparers who are interested
  in attending this meeting, please notify Joyce
  McGarvy _at_ 313 446-0445 or Patrick Killeen _at_ 202
  268-2473

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OBSTACLES

• Outstanding Issues (continued)
• Inform
• Mailer Notification Who Gets Notified (Owner or
  Preparer or both) and When
• Identification of Urgency and Magnitude of the
  Problem
• A meeting will be scheduled in July to resolve
  this issue. If you are interested in attending,
  please notify Joyce or Patrick

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Challenges

• Technical Process
• Identity
• Implement intelligent mail capabilities
• Improve
• Implement mobile data collection and RF
  infrastructure

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• TIMELINE
• Rollout Of Improved Data Collection And Data
  Entry Interface ( Nov 2002)
• A Limited Pilot Test Of The BMEU Interface
  (Status Indicator and Contact Management) (Nov
  2002).
• Pilot Test Now In Progress May 2003
• Software Modifications June 2003
• Expanded National Pilot Test August 2003
• National Implementation - Fall 2003

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Report Card
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QUESTIONS ?