Network Services Measurement Trends of Interest to Special Librarians

1
Network Services Measurement Trends of Interest
to Special Librarians

• by
• Joe Ryan
• Ryan Information Management
• 1049 Ackerman Avenue
• Syracuse, NY 13210-3035
• ltjryan_at_mailbox.syr.edugt

2
Objective

• To highlight various initiatives in the
  measurement of network resources and services of
  interest to special librarians.
• Sources mentioned today are fully referenced
  in
• Handouts for this meeting
• My Information Resources for Information
  Professionals, Library Statistics and Measures
  web site lthttp//web.syr.edu/jryan/infopro/stats
  .htmlgt

3
Information Resources for Information
Professionals Library Statistics and Measures
lthttp//web.syr.edu/jryan/infopro/stats.htmlgt

• A working bibliography grouped by
• General Interest (Guides, etc.)
• Library Type
• Region (non-U.S.)
• Key Organizations
• Topics of Interest
• Includes both paper and Internet sources.

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Issues in Network Measure Adoption Better
Understood

• Local process of adoption matter most
• Key Assess barriers to adoption across the
  measures life cycle at the start
• Identify and involve key stakeholders early
• Relate to existing measurement and planning
  frameworks.
• See Ch. 6 Statistics and performance measures
  for public library network services or Ryan,
  McClure Bertot (2001).

5
Range of Library Approaches Available

• Capacity e.g.., Public access workstations,
  Maximum speed of public access Internet
  workstations, Full text titles available by
  subscription
• Use e.g., Public access workstation users,
  Items examined using subscription services,
  Virtual reference transactions, Virtual visits
  to networked library resources
• Impact, Outcome, Quality, Usability, Learning,
  and..

6
On the Horizon

• ALA Bertot, McClure, Ryan, (2000). Statistics
  and Performance Measures for Public Library
  Networked Services.
• Aslib Performance measurement and metrics
  journal
• ARL McClure, Bertot et al. E-Metrics project and
  a range of other initiatives.
• Florida Public Library economic benefit study
  McClure et al.

7
On the Horizon (contd)

• Institute of Museum and Library Services (IMLS)
• McClure Bertot. Developing a National Data
  Collection Model for Public Library Network
  Statistics and Performance Measures.
• McClure, Bertot, Ryan.Digital divide study.
• Durrance Pettigrew. (2001). Help-seeking in an
  electronic world.
• International Coalition of Library Consortia
  (ICOLC). In April will revise Guidelines for
  statistical measures of usage of web-based
  indexed, abstracted, and full text resources.

8
On the Horizon (contd)

• National Commission on Libraries and Information
  Science (NCLIS)
• Bertot McClure. (2000). Public libraries and
  the Internet.
• Denise, anything you want to add?!
• National Information Standards Organization
  (NISO) February, 15-16, 2001 Forum on library
  statistics and performance measures to review
  ANSI/NISO Z39.7
• OCLC, FSU, SU - McClure Lankes - Digital
  reference quality measures

9
On the Horizon - International

• 4th Northumbria International Conference. August
  12-16, 2001 Pittsburgh
• European Union. Equinox performance measure
  report
• LibEcon public library statistics from 29
  countries

10
On the Horizon

• ..Anybody else??????

11
Summary

• Adoption is local - Process in special libraries
  could be better explained
• Range of approaches to consider
• Lots of interest
• Room for special library contribution to the
  dialog