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Accessibility through standardisation of ambient
intelligent technology Kristina
Unverricht Consumer Council of DIN,
Germany Chairperson of ANEC ICT WG Nice,
October 2006
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ANEC - General

• established in 1995 as a non-profit making
  international association with a secretariat
  based in Brussels
• on the initiative of the European Commission and
  all consumer organisations in EU and EFTA
  countries

ASK-IT Conference, Nice October 2006
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Members Experts

• a European wide network of more than 200
  consumer experts (volunteers)
• areas of priority Child Safety, Design for All,
  Domestic Appliances, Environment, Information
  Society, Services, Traffic Safety

ASK-IT Conference, Nice October 2006
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National Experts

• Example Germany
• experts from consumer organisations, mainly
  nominated via the Consumer Council of DIN
• Consumer Council of DIN department in the
  German standards body that represents consumers
  in standardisation

ASK-IT Conference, Nice October 2006
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ANEC ICT WG Priorities

• eAccessibility and eInclusion
• Electronic Communications
• Next Generation Networks
• Smart Houses
• eRecognition

ASK-IT Conference, Nice October 2006
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ANEC - projects in ambient intelligent technology

• standardisation of Smart Houses
• standardisation of Smart Cards and their related
  devices
• standardisation of Biometrics

ASK-IT Conference, Nice October 2006
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Smart Houses

• CENELEC TC 205 WG 16 Smart Houses
• CWA 50487 SmartHouse Code of Practice

ASK-IT Conference, Nice October 2006
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Problems with Smart Houses

• consumers unaccustomed to technology may be
  disadvantaged ironically this is the user group
  (elderly) gaining the most benefit
• proprietary solutions may tie-in the consumer
  to one system
• lack of interoperability of systems

ASK-IT Conference, Nice October 2006
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Advantages of Smart Houses

• increased comfort, convenience, security and
  energy savings
• individual benefits for specific consumer groups
  (elderly, disabled consumers)
• technological add-on to care services

ASK-IT Conference, Nice October 2006
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Consumer Requirements on Smart Houses

• interoperability
• reliability and Quality of Service
• cost benefit over a period of time
• safety of the system and appliances
• security and privacy
• comfort and convenience
• standard easy user interfaces
• easy to understand and operate

ASK-IT Conference, Nice October 2006
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Smart Cards and related devices

• CEN TC224 Personal identification, electronic
  signature and cards and their related systems and
  operations
• CEN TC224 WG6 Man-Machine Interface
• CEN TC224 WG15 European Citizen Card

ASK-IT Conference, Nice October 2006
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Problems with Smart Cards

• usability problems
• accessibility problems
• jurisdictional and privacy problems
• lack of transparency and information
• liabilities not clearly regulated

ASK-IT Conference, Nice October 2006
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Advantages of Smart Cards

• means of access to the information society
• fast and comfortable access
• (contact-less) cards facilitate access to
  consumers with special needs, e.g. wheelchair
  users

ASK-IT Conference, Nice October 2006
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Consumer Requirements on Smart Cards I

• interoperability
• customizable cards
• access to data stored on the card
• protection of personal data
• security of card related devices
• standard procedures for right of redress

ASK-IT Conference, Nice October 2006
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Consumer Requirements on Smart Cards II

• user-friendly man-machine-interface
• accommodation for users with special needs, e.g.
  via adaptability of system
• information transmission and transparency
• take consumer needs into account from the
  beginning

ASK-IT Conference, Nice October 2006
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Biometrics

• ISO/IEC JTC1 SC37 Biometrics Working Group 6
   Cross-Jurisdictional and Societal Issues 
• CEN/ISSS Biometrics Focus Group

ASK-IT Conference, Nice October 2006
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Problems with Biometrics

• fears to use biometrics (health and hygiene, of
  data misuse, of criminal assaults)
• aspects that decrease acceptance (cultural,
  societal, emotional)
• access barriers to persons who cannot provide
  biometric sample
• identity theft

ASK-IT Conference, Nice October 2006
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Advantages of Biometrics

• secure access to information society
• ease of use (biometric features cannot be lost
  or stolen)
• privacy enhancing technology (PET)
• increased legal binding force
• efficiencies in the operation

ASK-IT Conference, Nice October 2006
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Consumer Requirements on Biometrics I

• ease of use and access with respect to specific
  needs and societal backgrounds
• low cost for use
• privacy and data protection
• security of the system
• no misuse of derived data

ASK-IT Conference, Nice October 2006
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Consumer Requirements on Biometrics II

• health and safety
• guaranteed fall-back systems
• limited false rejection rates
• usability of the physical system environment and
  the man-machine-interface

ASK-IT Conference, Nice October 2006
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Consumer Requirements on Biometrics III

• information on/transparency of biometric data
• minimize negative impact on the consumer of
  aggregation of data from disparate databases
• no covert surveillance
• standardised redress procedures

ASK-IT Conference, Nice October 2006
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Research and standardisation projects

• before standardisation research on consumers
  heterogeneous needs and on how to address their
  needs
• completed research project internet filtering
  tools
• possible future research project RFID technology

ASK-IT Conference, Nice October 2006
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Conclusions

• standardisation can help to improve ambient
  intelligent technology, e.g. usability and
  interoperability aspects
• guidelines on consumer aspects can help to take
  into account the consumer needs from the
  beginning
• the consideration of consumer needs will
  increase their acceptance

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• ANEC
• B-1040 Bruxelles
• phone [phone]
• e-mail anec_at_anec.org
• internet www.anec.org
• Kristina Unverricht
• Consumer Council of DIN
• D-10772 Berlin
• phone [phone]
• e-mail kristina.unverricht_at_din.de
• internet www.verbraucherrat.din.de