Continuity of Operations (COOP) Awareness Training

1
Continuity of Operations (COOP)Awareness
Training
2
Objectives

• Provide an understanding of COOP, COOP terms, and
  benefits of COOP planning
• Explain elements of a viable COOP capability
• Provide information about how a COOP event might
  affect you, your organization, and your family

3
Training Topics

• COOP Definition and Scope
• Authority for COOP
• COOP Overview
• Elements of a Viable COOP Capability
• COOP Impacts

4
COOP Definition Scope

• COOP includes. . .
• The activities of individual departments to
  ensure that their essential functions are
  performed

5
COOP Definition Scope

• COOP activities include
• Plans and procedures to ensure that essential
  functions are performed.
• Tests, training, and exercises essential for
  ensuring a viable COOP capability

6
COOP Overview Benefits

• COOP is a good business practice. It enables
  agencies to continue their essential functions
  across a broad spectrum of hazards and
  emergencies
• Natural
• Manmade
• Technological
• National security emergencies

7
COOP Overview Planning Objectives

• Ensure continued performance of essential
  functions
• Reduce loss of life/minimize damage
• Ensure succession to office of key leadership
• Reduce/mitigate disruptions to operations
• Protect essential assets
• Achieve timely recovery

8
COOP Overview Planning Considerations

• COOP plans must
• Be capable of implementation anytime, with and
  without warning.
• Provide full operational capability for essential
  functions not later than 12 hours after
  activation.
• Be capable of sustaining operations for up to 30
  days.

9
Elements of a Viable COOP Capability

• Plans and Procedures
• Essential Functions
• Delegations of Authority
• Orders of Succession
• Alternate Facilities
• Interoperable Communications

• Vital Records
• Human Capital
• Provide vital services.

10
Elements of a Viable COOP Capability

• Essential functions
• Most important planning element
• Basis for determining resource requirements
• Staff
• Vital information/critical systems
• Equipment
• Supplies and services
• Facilities

11
Elements of a Viable COOP Capability

• Identifying/Prioritizing Essential Functions
• Agencies must determine functions that must be
  continued in all circumstances.
• Essential functions include those that
• Cannot be interrupted for 12 hours.
• Must be resumed within 30 days.

12
Elements of a Viable COOP Capability
Staffing

• Staff required to support essential functions
• Number
• Skills
• Experience
• Availability
• Timing of requirement

13
Elements of a Viable COOP Capability

• Delegations of Authority
• To ensure the continued operation of
  departments/agencies and their essential
  functions
• To ensure rapid response to any emergency
  situation requiring COOP implementation

14
Elements of a Viable COOP Capability

• Delegations of Authority specify. . .
• Who is authorized to make decisions or act on
  behalf of the department/agency head and other
  key personnel for specific purposes during COOP
  emergencies

15
Elements of a Viable COOP Capability

• Delegations of Authority
• Purposes
• Approving emergency policy changes
• Approving changes in SOPs
• Making personnel management decisions
• Approving commitment of resources
• Signing contracts

16
Elements of a Viable COOP Capability

• Alternate Facilities are
• Locations, other than the normal facility, used
  to carry out essential functions in a COOP
  situation.

17
Elements of a Viable COOP Capability

• Alternate Facilities
• Desirable characteristics
• Located at a safe distance from and secured
  against worst-case and most-likely scenarios
• Can be operational in 12 hours or less
• Provide sufficient space, equipment, supplies,
  and services to support COOP personnel in the
  performance of essential functions

18
Elements of a Viable COOP Capability

• Alternate Facilities
• Desirable characteristics
• Supports required communications and IT
  infrastructures
• Provides for food, lodging, health, sanitation,
  and security needs of COOP personnel on site or
  nearby

19
Elements of a Viable COOP Capability

• Interoperable Communications are
• Communications that provide the capability to
  perform essential functions, in conjunction with
  other agencies and organizations, until normal
  operations can be resumed.

20
Elements of a Viable COOP Capability

• Interoperable Communications
• Support performance of essential functions
• Provide capability to communicate within the
  organization
• Provide connectivity to outside agencies/
  stakeholders/clients
• Ensure access to data, systems, and services

21
Elements of a Viable COOP Capability

• Vital Records are
• Electronic and hardcopy documents, references,
  and records needed to support essential functions
  during a COOP situation. The two basic
  categories of vital records are
• Emergency operating records.
• Legal and financial records.

22
Elements of a Viable COOP Capability
Vital Records

• Emergency operating records
• Plans and directives
• Orders of succession
• Delegations of authority
• References for performing essential functions

23
Elements of a Viable COOP Capability
Vital Records

• Legal and financial records
• Personnel records
• Social Security records
• Payroll records
• Retirement records
• Insurance records
• Contract records

24
Elements of a Viable COOP Capability

• Human Capital Management is
• The sum of the talent, energy, knowledge, and
  enthusiasm that people invest in their work.

25
Elements of a Viable COOP Capability

• Human Capital Management
• The right people in the right jobs to perform
  essential functions
• Ensures that all employees have a clear
  understanding of what to do in an emergency
• Includes protocols for identifying/assisting
  special-needs employees

26
Elements of a Viable COOP Capability

• Human Capital Management
• Invests in training and development to build
  skills and competencies to increase employee
  flexibility
• Considers alternate assignments for nonemergency
  employees

27
Elements of a Viable COOP Capability

• Human Capital Management
• Non-essential Members
• Tell non-essential members
• Where to go.
• What to do.
• Include employee accountability procedures
• Include recall/activation procedures

28
Elements of a Viable COOP Capability

• Tests, training, and exercise program includes
• Measures to ensure that an agencys COOP program
  is capable of supporting the continued execution
  of its essential functions throughout the
  duration of the COOP situation.

29
COOP Impacts
How will a COOP event affect your organization,
you, and your family?
30
COOP Impacts

• Impact on the Organization
• Leadership
• Operations
• Security
• Communications

A viable COOP plan will minimize the adverse
impacts of a COOP event!
31
COOP Impacts

• You and your family
• Uncertainty
• Personal and family security
• Job security
• Economic well-being

A viable COOP plan and a family support plan will
minimize the adverse impacts of a COOP event!
32
COOP Impacts

• Employee and Family
• COOP and family support plans should
• Include personnel accountability procedures.
• Provide a means for keeping employees informed.
• Provide information to all employees so they can
  develop their family emergency plans.
• Provide information about family support services
  near the alternate site.

33
COOP Impacts

• Employee and Family
• Family emergency plans should include
• Contact and communications information.
• Immediate Emergency Checklist
• Medical
• Financial
• Automobile/Transportation
• Legal/Administrative
• Important documents

34
Wrapup
Your support of your organizations COOP program
and a good family support plan can minimize
adverse impacts and promptly restore normal
operations and family life.