(Quality

1
????????????????????????????????? (Quality
Strategic Management) TQA/PMQA/SEPA/..
?????? ?????????? ??????????????????????????????
??????????????? ?????????????????????????
2
?????????????????????????
Competitiveness

• ???????
• ????????
• ?????????????????

3
?????????????????????????

• ????????????????? ???????????????????????????????
  ???????
• ??????????????????????????????????????
• ?????????????????????? 18 ?????? 2537

???????????? ????????????????????????????????
?????????????????????????????? ???????????????????
???????? ????????????????????????
?????????????????????????????????????????????????
??????????
4
?????????????????????????
??????????? 1. ?????????????????????????????????
2. ??????????????????? 3. ??????????????????????
????????????????? 4. ???????????????????????????
?????????? 5. ??????????????????????????????????
??
5
Productivity Improvement Tools Standards
Thailand Quality Award (TQM TQA)
Strategic Planning KPI Balanced Scorecard
???????????
Benchmarking
Supply Chain Management Business Process
Improvement (BPI) Cross-functional Management
???????????
TPM PM/SM OEE
Six Sigma Design of Experiment (DOE) Statistical
Quality Control (SQC)
JIT IE 7 Waste
Activity-based Management (ABM) Activity-based
Costing (ABC) Cost of Quality (COQ)
???????????????
ISO 9000 / ISO 16949 / HACCP / GMP / ISO 14000 /
SA 8000
Problem Solving
Waste Assessment
5S / Suggestion Scheme / Visual Control
6
???????????????

• 1. Quality system

2. Management Guideline
3. Assessment Process
4. Improvement roadmap
7
0
5 Q/A
8
???????????

• 1. ??????????????

2. ?????????????
3. ??????????
4. ???????????
5. ????????????????????? TQA / HA / PMQA /
PCA / PHSS
9
1
Quality system
10
Organizational Management
System Process
System Management
Process Management
11
Value Chain IPO (Input-Process-Output)
Process Various inputs blended together to
achieve a specified output
Inputs
Outputs
Material People Equipment Methods/Procedures Equip
ment Environment
Service Product Task completed
12
Value Chain Michael E. Porter
13
Value Chain SIPOC Model
8
Customer of Customer
????????????????????????????
7
1
Partners
Customers
???????????????????????
Outcome
2
????????????????????
3
??????????????????
Outputs
?????????????????????????????
4
Process
???????????????????????????????
?????? ??????
5
Inputs
?????????????????????
6
Suppliers
14
Value Chain / Supply Chain
???????????? ????????
???????? ??????????????
???????????? ??????????
????????? ??????
????????? ?????????????
????????? ??? ?????????
???????? ????
???????? ???
???????? ??????????????? ?????
???????? ????????
???????? ???????
?????? ??????
Input
Process
Output
15
External Factor Model
Stakeholder
PEST Model
Stakeholder Model
16
External Environment Model
6. ????????????????????????? - ??????? -
??????????? - ??????????????????? - ???. - ???. -
??. - ??????????? - ??????????????? (????????
??????????? ) - ??????????? - ????????? -
???????????????? - ????. - ???. -
?????????????? - ??????????????????????? ????? -
??????????? /??? - ??????????????????? -
???????????? - ??????? ????? ???? ?????? -
??????????????????????? ?????????????? -
????????????????????????
4. ???????????? ?????????????? ??????????? -
?????????? - ????????? - ?????????????????? -
?????????????????????? - ?????????????????? -
????????????? - ???????????????????
1. ???????? - ??????????????????? -
???????????? - ????????? ???. - ????????????? -
?????????????????? - ??? 10
2. ???????? - ????????? - ?????????????? -
????????????? - ?????????? - ???????????? ?? ?? -
?? ????????????
3. ????? - ?????????????? ??????? -
?????????????????????? - ???????????????? -
???????????????????? - ???????? - ???????
????????? - ???????? - ???????????????? -
5. ??????????? ??????????? - ??????????? -
??????????? - ???????? -
17
Strategic Thinking
??? ??????? ????

• ????????????
• ????????
• ?????
• ????????
• ????????
• ????????????????????

???????? ?????????? ???????
???????????
18
Strategic Management
VISION
Strategy
PROCESS
A strategy should be congruent with an
organizations most important values, practices
and beliefs (culture).
CUSTOMER EXPECTATIONS
ORGANIZATION CULTURE / CORE VALUES
19
Value Chain SIPOC Model
Process
Supplier
Performance Measurement
Leading indicator Check point Process
indicator Efficiency Means ???????
Lagging indicator Control point Result
indicator Effectiveness End ????????
20
Fusion Management
Quality 0f Management
7S MBNQA TQA PMQA TQM
Management Frameworks
?????????????
(TQA Assessment Tool) 5S BM BSC KM SS
TPM CRM Six Sigma
ISO HA GMP HACCP
Quality Systems Standards
Management Improvement Tools
Management 0f Quality
21
Management Solution
Mission
Mission
Vision
Vision
Baldrige Assessment
Alignment
22
2
Management Guideline
23
Baldrige Criteria Framework(A Hamburger Model)
24
Organizational Excellence Model
TQM Concept
TQA/SEPA/PMQA Framework
Management Concept
Criteria / Score (Assessment Tool)
Strategic Planning (SWOT/Map/Card)
Assessment Report (SW)
Improvement Plan (Tools Standards)
25
Excellence Framework
TQM Total Quality Management MBNQA Malcolm
Baldrige National Quality Award TQA Thailand
Quality Award PMQA Public Sector Management
Quality Award SEPA State Enterprise Performance
Appraisal LQM Local Quality Management HA Hospital
Accredit HPH Health Promotion Hospital PCA Primar
y Care Accredit ???. MBNQA Education
Criteria ???. ???????????????????????????????
(??.???????????)
26
Management System Design
1. Design Principles (11 Core values)
4. Path to Performance Excellence (6 Maturity
level-scoring Self assessment )
Management System Design
2. Key Organization Factors (P1-P2)
3. Organization System (Criteria 1-7)
27
TQA 11 Core Values
Good Organization
Great Organization

• Directive Leadership
• Product/Service-Driven
• Meet Standards or
• status quo
• Suppliers and Unions as Adversaries
• Respond in Time Allotted
• Focus on Next Quarters Results
• Employees Follow Procedures
• Management by Intuition
• Compliance with
• Regulation
• Focus on bottom-line Exclusively
• Functional Perspective

1. Visionary Leadership
2. Customer-Focused Excellence
3. Organizational Personal Learning
4. Valuing Staff Partners
5. Agility
6. Focus on the Future
7. Managing for Innovation
8. Management by Fact
9. Social Responsibility and Community Health
10. Focus on Results Creating Value
11. Systems Perspective

28
TQA 11 Core Values
1
5
???????????? ?????????????????
????????????????
2
6
9
??????????????? ??????????
????????????? ????????
????????????
10
7
3
????????????????????? ?????????????????
?????????????????? ????????????????
????????????????????? ?????????????
11
4
8
???????????? ????????????????????
??????????????
?????????????? ????????
29
TQA 11 Core Values

• ??????????? ?????????????? ????????????????
• ???????????????????? ???????
• ??????? ???????? ????????????
• ???????????????? ????????????? ?????????????????
• ????????????????? ????????????? ????????

1
???????????? ?????????????????
2

• ????????? ???????? ????????????????????
• ??????????????????
• ????????????????????????????????????????

????????????? ????????
3

• ??????? ????? ???????? ???? ?????? ????? ?????
• ???????? ??????? ?????????? ?????????
• ????????? ??????? ???????? ??????? ???????????

?????????????????? ????????????????
4

• ??????????????????
• ??????????????????????
• ???????? ???????????????????????

???????????? ????????????????????
30
TQA 11 Core Values

• ???????????? ???????? ???????
• ????????????????????????????????????
• ???????? ??????????????
• ?????????? ?????????? ??????? ????????? ??????
• ?????????????

5
????????????????
6

• ???????????? ???????? ????????
• ??????????? ????????? ?????????
• ?????????? ??????????? ?????????????

????????????
7

• ??????????? ???????? ?????????????
  ??????????????????
• ?????????? ????? ???? ??????

????????????????????? ?????????????
8

• ????????????????????????????????????????
• ????????????????????? ????????????????
  ????????????
• ??????????????????????????????? ???????
  ???????????

?????????????? ????????
31
TQA 11 Core Values

• ??????????????????? ???????????? ???????
• ???????????????
• ????????? ????????? ????????????
• ?????? ????????????????????????????? ?????????
  ??????

9
??????????????? ??????????
10

• ???????????????? ??????????
• ??????????????? ??????????????????????
• ??????????? ?????????
• ???????????????????

????????????????????? ?????????????????
11

• ?????????? ????????????? ??????
• ???????? ????????????????????????
• ??????? ??????????????????????

??????????????
32
Organizational Excellence Model
11
8
6
Systems Perspective ???????????
Agility ????????
Managing For Innovation ????????????
10
1
4
5
7
Customer Driven Excellence ??????????????
Focus on Results Creating Value ??????????? ????
???????
Focus on Future ?????????
Visionary Leadership ????????? ??????????
Org. Personal Learning ??????????????
2
3
9
Social Responsibility ????????? ?????
Valuing Employees Partners ???????????? ???????
??????
Management By Fact ?????????? ???????????
Strategic Leadership
Execution Excellence
Organizational Learning
Lead the organization
Manage the organization
Improve the organization
33
TQM/PMQA 11 Core Values / 7 Categories
?????

1. ???????????
2. ????????????????????
3. ???????????????????????
4. ?????? ???????????? ???????????????????
5. ??????????????????
6. ??????????????????
7. ???????

34
PMQA Criteria
P ???????????????????? ???????????
???????????? ?????????????
5. ??????????? ?????????????
2. ????????? ?????????????? ??????????
1. ????? ??????
7. ??????? ????????????
6. ????????? ?????????
3. ??????????????? ?????????????????? ????????????
????????
4. ?????? ???????????? ???????????????????
35
PMQA Criteria
P. ????????????????????
5.???????????????????????? 5.1.???????
5.2.??????????????????????????????
5.3.?????????????????????????? ???????
2.???????????????????? 2.1.???????????????
2.2.?????????????????????
7. ??????????????????? 7.1 ?????????????????????
7.2 ????????????????? 7.3 ?????????????????????
? 7.4 ?????????????????????????
1.??????????? 1.1. ??????????? 1.2.
??????????
3.?????????????????????????????? ?????????????????
?????? 3.1.??????????????????????????????? ???????
????????????? 3.2.????????????????????????
????????????????????
6.?????????????????? 6.1.???????????????????????
6.2.?????????????????
4. ?????? ??????????????????????????????? 4.1.???
????????????????????????????????????
4.2.???????????????????????????
36
PMQA ?????????????????
P. ????????????????????
2 ???
1. ???????????
7 ????
17 ??????
1.1 ???????????
1.2 ?????????????????????
30 ??????? ?????????????
?. ?????????????? ?????????????
?. ?????????? ????????????????????
?
?. ?????????????????????????????????????
90 ?????
???? 1-6 75 ??? (How 69 ??? , What 14
???) ???? 7 15 ???
(1)
(2)
37
PMQA Criteria
P. ????????????????????
P1. ?????? ??????
P2. ???????????????????
?. ??????????????
?. ????????????????????????
?. ?????????????????????????????
?. ??????????????????????????
?. ???????????? ????????????????????
1 ?????????????????????? 1.1 ???????
??????? 1.2 ?????????????????????? 2 ?????? 2.1
?????????? 2.2 ??????????????? 2.3 ???????? 2.4
??????? 3 ?????????????????????? 4 ?????????
??????? ?????????????????? 5 ????????????????????
????
6 ??????????????? 7 ??????????????????? 8
????????????????????????????????????????
9 ?????????????? 10 ????????????????????????????
11 ????????????????????? 12 ????????????????????
?????????????

• 13 ????????????????????????
• ???????????
• ??????????????
• ???????????

14 ?????????????????????? 15 ????????????????????
??????
38
Business Model Key factors

• Customer Value Proposition
• Offering perception
• Satisfaction
• Impact

• Output Specification
• Output offering
• Job to be done
• Efficiency Effectiveness
• Productivity

Outcome

• Key Stakeholder
• Customer
• Partner
• Supplier
• Competitor
• Other Stakeholder

Output

• Key Resources
• People, Man
• Technology, machine
• Information, need, condition, law
• Partnerships
• Method
• Material, Money, other resource
• Direction, Strategic, Work system

• Key Processes
• Process Step
• Metric
• Requirement

Stakeholder
Process
Input
39
PMQA Criteria
???? 1 ???????????
1.1 ???????????
1.2 ?????????????????????
?. ???????? ?????? ?????????????
?. ???????? ???????????????????????????
?. ???????? ??????????????
?. ???? ????????? ????????
?. ??????????????????? ????????
?. ???????????????????? ?????????????
(1)1 ?????? (2)2 ??????
(3)3 ??????????????????????
(4)4 ??????????????????? (5)5 what ??????????????
5.1????????? 5.2??????????????????? (6)
??????????????????????????????????????????????????
????????????????????? (7)7 ???????????????????????
?
(8)8 ??????????????????????????????????? ????????
(?????????????????) (9)9 what ???????????????? 9
.1????????? 9.2??????????? 9.3????????? 9.4(???)??
???????????????????????? (10)10
?????????????????????
(11)11 ??????????????????????????????????????? (??
????????????????)
(12)12 ????????????????????????
40
PMQA Criteria
???? 2 ?????????????????????????????????
2.1 ????????????????????????????
2.2 ??????????????????????????????
?. ????????? ???????????????
?. ??????????? ??????????????
??????????
?. ?????????? ?????????????
???????????????
?. ??????????? ??????????????
(13)1 ??????????????????? 1.1 ??? 4 ?? 1.2 ??? 1
?? (14)2 ??????????????????????????????????????
2.1 ??????????? 2.2 ????????????
(15)3 what ????????????????? 3.1??????????????????
?????????? 3.2??????????????????? 3.3?????????????
??????????????? (16)4 ??????????????????????????
????????????????? 4.1 ??? 4 ?? 4.2 ??? 1 ??

• (17)5 ?????????????????????
• ??????????????
• ?????????????????
• ???????????????????????
• (18)6 ??????????????????
• 6.1 what
• ?????????????????????
• 6.2 ??????????????????????????????
  (???????????????? RM)
• (19)7 what
• ????????????????????????
• 7.1 4??
• 7.2 1??
• (20)8 ??????????????????
• 8.1 what
• ????????????????????????????

(21)9 what ???????? 9.1???????????????????? 9.2??
?????????????????
Risk Management
Individual Scorecard
41
PMQA Criteria
???? 3 ???????????????????????????????????????????
??????????
3.1 ???????????????? ????????????
???????????????????????
3.2 ??????????????????? ??????????????????????
???????????????????????
?. ???????????????? ????????????
???????????????????????
?. ????????????????? ???????????????
???????????????????????
?. ???????????????????? ??????????????? ???
????????????????????
(22)1 ???????????????????????????????????????????
????? (23)2 ???????????????????? (24)3
????????????????????????????????????
(25)4 ???????????????????? (26)5
????????????????????????????????????? (27)6
????????????????????? (28)7 ?????????????????????
???????????????
(29)8 ?????????????????????????????? 8.1?????????
????????????????????? (30)9 ?????????????????????
?????? (31)10 ??????????????????????????????? (3
2)11 ?????????????????????????????????
42
PMQA Criteria
???? 4 ?????? ???????????? ???????????????????
4.1 ?????????????????????????????????????????????
4.2 ???????????????????????????
?. ???????????????????????? ???????????
?. ????????????????
?. ????????????????????
?. ??????????????????????????

• (41)9 ????????????????
• (KM)
• ???????????????????????????????
• ??????????????????????
• ????????????????????????????????
• (42)10 ?????????????????????????? ???????
  ??????????????????? ???????????11??????

• (36)4 what
• ???????????????????????????????????????????????
• ????????????????
• ????????????????????
• (37)5 ????????????????????????????????????????????
  ?
• ????????????????????????

(33)1 ???????????????????? (34)2
??????????????????????????????????????????? (35)3
??????????????????????? 3.1 ????????????????????
???????? 3.2 ???????????????????????????????????
(38)6 ?????????????????????????? (IT) (39)7
???????????????????????????????????????? (40)8
??????????????????????????????????????
KM
IT
IT
43
PMQA Criteria
???? 5 ????????????????????????
5.1 ???????
5.2 ????????????????????? ???????????????????
?. ??????????????????
?. ?????????? ???????????????????????
?. ???????????????????????????????????????
?. ???????????????
?. ???????????????? ??????????????? ??????
?????????????????
(51)9 ??????????????? ???????????? (52)10
???????????????????????? (53)11
??????????????????? (54)12 ??????????????? ??????
???????????????????????
(43)1 ???????????????? (44)2 ????????????????????
????????????? ??????????????????????? (45)3
???????????????????????????? ???????????????
(46)4 ??????????????????????????????
(47)5 ???????????????????????????????? (48)6
??????????????? ???????????? (49)7
???????????????????????????????????? (50)8
?????????????????????????????????????????
(55)13 ????????????????????????????????????????? ?
??????????????????? (56)14 ??????????????????????
????????????? (57)15 ?????????????????????????
44
PMQA Criteria
???? 5 ????????????????????????
5.3 ???????????????? ?????????????????
?. ??????????? ??????????
?. ???????????????????? ????????????????
??????????
(58)16 ????????????????????????????? (59)17
?????????????????????????????????????????
(60)18 ??????????????????????????????????????????
??????????????????????????? (61)19
??????????????????????????????????????? (62)20
????????????????????????? (63)21
?????????????????????????????????????????????
HR Scorecard
45
PMQA Criteria
???? 6 ??????????????????
6.1 ???????????????????????
6.2 ?????????????????
?. ???????????????????????
?. ?????????????????
(70)7 ????????????????? 7.1 ??????????????????????
??? 7.2 what ????????????????????????? (71)8
???????????????? 8.1 ?????????????????????????????
??????????????? 8.2 what ?????????????????????????
??? (72)9 ?????????????????????????? (73)10
??????????????????????? 10.1 what ????????????????
????????????? 10.2??????????????????????? ????????
?????????????????? (74)11 ???????????????????????
???????????? (75)12 ????????????????????
(64)1 ???????????????????? 1.1 ???????????????????
????????? 1.2 what ???????????????????????????? (
65)2 ???????????????? 2.1 ????????????????????????
??????????????????????? 2.2 what ?????????????????
??????????? (66)3 ?????????????????????????????
(67)4 ??????????????????????? 4.1
what ????????????????????????????? 4.2????????????
??????????? ?????????????????????????? (68)5
??????????????????????????????????? (69)6
????????????????????
46
???? 7 ???????????????????
7.3 ???? ?????????????????????????????
?????
7.1 ???? ??????????????
7.2 ???? ??????????
????????????
7.4 ???? ????????????
??????
(76)1 ????????????????????????????????????????????
??
(81)6 ????????????????????????????????????????? (
82)7 ??????????????????????????????????? (83)8
???????????????????????????????????? (84)9
????????????????????????????????????????????????
(85)10 ????????????????????? ??????? ?????????
?????? (86)11 ???????????????????????????????????
???????????????
(87)12 ???????????????????????? (88)13
??????????????????????????????????? (89)14
??????????????? ?????????????????????????????????
? (90)15 ?????? ?????????????????????
????????????????????????? ?????????????????????
???????????????????????????
(77)2 ????????????????????????????????????????????
?????????????????????????? (78)3
??????????????????????????????????????????????????
????????????????????? ????????????????????????????
????? ??? ???????????????????? (79)4
???????????????????????? ???? ????????????????????
????????????? () (80)5 ????????????????????????
??????????????????????????????????????????????????
???
47
3
Assessment process
48
TQA/PMQA Framework Value Chain
Result
Support Process
Core Process
49
Organizational Characteristic
1.Key Organization Factors -Organization
Description a. Organizational Environment b.
Organizational Relationship -Organizational
Challenges a. Competitive Environment b.
Strategic Challenges c. Performance Improvement
System
Who we are?
How good we are?
Organizational Characteristic
2.Organizational Culture -Organization
Concept -Organizational Value
4.Path to Performance Excellence -The Process
Maturity -The Result Maturity
What do we believe in ?
3.Organization System -Innovation Management
Processes -Production Management
Processes -Customer Management Processes -Regulato
ry and Social Management Processes
What we do and how we do it?
50
P,1-6,7 Criteria Assessment
5
Key factor (P1,P2)
1
Content Management Knowledge (Cat.1-5 )
4
Result Assessment Knowledge (LeTCI)
2
3
Process Management Knowledge (Cat.6)
PDCA Knowledge (ADLI)
51
The Deming Wheel (or PDCA Cycle)
1. Plan Identify the problem and develop the plan
for improvement.
4. Act Institutionalize improvement continue the
cycle.
3.Study/ Check Assess the plan is it working?
2. Do Implement the plan on a test basis.
52
Organizational Assessment Result
?????????
?????????????????
??????
How ADLI
????? (1)
?????????? ????????? ?????? 1.1
?
????? (2)
1.1
????? (3)
?
????? (4)
????? (5)
What 3R Right question Right answer Right data
?
1
????? (6)
????? (7)
????? (8)
?????????? ????????? ?????? 1.2
?
????? (9)
????? (10)
1.2
?
????? (11)
?
????? (12)
53
1-6 Process Assessment ADLI
Integration I
PDCA Alignment
Approach A
Learning L
Result
Plan
Check/Share/Act
Deployment D
Do
54
????????? (Approach-Deployment-Learning-Integratio
n)
????? (Score)
????? (Level)
Criteria 1-6

• ???????????????????????? ??????????????????????
  ???????????????
• ????????????????????????????????????????????????
  ??
• ????????????????????????????????????????????
  ?????????????????????????????????????????????
• ???????????????????????????????????????
  ???????????????????????????????????

0 , 5
1

• ?????????????????????????????????????????????????
  ????????????????
• ?????????????????????????????/?????/?????????????
  ????????????????
• ?????????????????????????????????????????????????
  ?????????????????????????????????????????????????
  
• ?????????????????????????????????????????????????
  ?????????????????????????????????????

10, 15, 20 ???? 25
2

• ?????????????????????????????????????????????????
  ?????????????????????
• ????????????/??????????????????
  ????????????????????????????????????????????
• ?????????????????????????????????????????????????
  ?????????????
• ?????????????????????????????????????????????????
  ???????????????????????????????

30, 35, 40 ???? 45
3

• ???????????????????????????????????????????????
• ????????????/???????????????????????????????
  ??????????????????????????????
• ?????????????????????????????????????????????????
  ????????????? ????????????????????????????????????
  ??????????????????????????????????????????????????
  ?????????????????????
• ?????????????????????????????????????????????????
  ???????????????????? ????????

50, 55, 60 ???? 65
4

• ?????????????????????????????????????????????????
  ??????????????????????????????????????????????????
  ????????????????
• ??????????????????????????????????????
  ????????????????????????????
• ????????????????? ???????? ??????????????????????
  ?????????????????????????????????
  ?????????????????????????????????????????
• ?????????????????????????????????????????????????
  ??????????????
• ?????????????????????????????????????????????????
  ??????????????? ??????????????????????????????

70, 75, 80 ???? 85
5

• ?????????????????????????????????????????????????
  ??????????????????????????????????????????????????
  ??????????????????
• ?????????????????????????????????????????????????
  ???????????????
• ????????????????? ???????????????????????????????
  ???????????????????????????????
  ??????????????????????????????????????????????
• ????????????????????????????????????????????
• ?????????????????????????????????????????????????
  ??????????????????????????????????????????????????
  ?????

90, 95 ???? 100
6
55
Organizational Assessment 6 Level
Reacting to Problems
Systematic Approach
P
Alignment
Integration
No system
Role Model
1
2
3
Role Model
Strategic Leadership
6
Lead the organization
Integration
1 / 2 / 5 / 11
5
Alignment
4
Systematic Approach
3
A
C
Reacting to Problems
4
7
D
2
Organizational Learning
No system
5
6
Improve the organization
Execution Excellence
Manage the organization
1
7 / 8 / 9
3 / 4 / 6 / 10
56
PMQA 51 Assessment Tool ADLI
?????????????? ????????
A ??????????? 1 ???????????????????
A ??????????? 2 ??????????????????
A ??????????? 3 ????????????????????????????
D ?????????? 1 ?????????????????????????
D ?????????? 2 ???????????????????????
D ?????????? 3 ????????????????????????????
L ??????????? 1 ???????????????????????????????????????
L ??????????? 2 ?????????????? ??????????????????????????
L ??????????? 3 ?????????????????????????????????????
I ??????????? 1 ????????????????????????? (???? ??? ??????? ??? ????)
I ??????????? 2 ???????????????????????????? ?????????? ??????????????
I ??????????? 3 ???????????????????????????????????????????????????????
57
PMQA 51 Assessment Tool ADLI
A 1 ??????????????? 2 ?????????????????? 3 ?????????????????????????
??????????? 1 ??????????????????????????? 2 ???????????????????????????????????????????????????????????? 3 ?????????? ??????????????????????????????????????????????????????????????????? ?????????????????????????????????????????????????????? ???????????????????????????????? ??????????????????????????????????????? 3 ????????????????????????????????????????? ???????????????? 2 ?????????? ??????????????????????????????? ???????????????????????????????????????????????? ?????????????????????????????? ????????????????????????????????
D 1 ????????????????????????? 2 ??????????????????????? 3 ????????????????????????????
??? ??????? 1 ????????????????????????????????????????? 3 ?????????? ?????????????????????????????????????????????????????????????? ??????????????????????????????????????????? ????????????????????????????????? ?????????? 2 ????????????????????????????????????? ??????????????? ???????????????????????????????? 3 ???????????????????????????????????????????????????????????????????????? ?????????????????????????????????????????????????
58
PMQA 51 Assessment Tool ADLI
L 1 ????????????????????? ???????????????????????????????? 2 ?????????????????????????????? ??????????????????????????? 3 ?????????????????????????????????? ?????????????????
??? ???????? 1 ?????????????????????????????????????????? 3 ?????????? ????????????????????????????????????????????? ???????????????? ????????????????????????????????????????? ?????????????????????????? ?????????????????????????????????????????????? (?????/ ???????/ ?????????????/???????????) 2 ????????????????????????????????????????? ??????????????????????? ?? 3 ?????????? ????????????????????????????????? (???????/??????????/??????????) ??????????????????????????? (?????????????/?????????????/????????????????/????????????????????) ??????????????????????????????????????? (?????????????????????????????????????????????) 3 ???????????????????????????????????????????????????????????????????????????/??????????????
I 1 ????????????????????????? (????-???-???????-???-????) 2 ???????????????? ?????????? ??????????? ??????????????????????????? 3 ????????????????????????????????????????????????????????????
??? ???????? 1 ?????????????????????????? ?? 5 ??????? ?????? ????????????? ???????????(???????) ??????????????????? ???????????????????? ????????????????????????? 2 ???????????????????????? 3 ??????? ?????????? ??????????? ???????????? ??????????????????????????????????????????????????????????????? 3 ?????????????????????????????? ????????????????????????????????????????????????????
59
Result Assessment LeTCLi
Level Le
Goal
Linkage Li
Trend T
KRA KPI
Trend
Key Measure
Compare C
Benchmark
60
????? (Level) ????? (Score) ??????? (Result)
1 0 , 5 ???????????? ???? ????????????????? ???????????????????? ?????????????????? ???? ???????????????????????????? ???????????????????????????????? ????????????????????????????????????????????????????????????????????
2 10, 15, 20 ???? 25 ???????????????????????????????????????????????????????????????????????????/??????????????????? ???????????? 2-3 ????????? ????????????????????????????????????? ??????????????????????????????????????????????????? ?????????????????? 2 3 ???????????????????????????????????????????????????????????????
3 30, 35, 40 ???? 45 ?????????????????????????/?????????????????????????????????????????????????????????????? ????????????????????????????????????????? ??????????????????????????????????????????????????????????????? ?????????????????????????????????????????????????????????????????????????????????????????????
4 50, 55, 60 ???? 65 ??????????????????????????????????????????/??????????????????????????????????????????????????????????? ?????????????????????????????????????????????????????????????????????????????????????????????????????? ????????????????????/?????????????????????????????????????????????????????????????? ???/???? ??? Benchmark ??????????????????????????????????????????????????? ???/???? ???????????????????????????????? ?????????????????????????????????????????????????????? ???? ????????????
5 70, 75, 80 ???? 85 ??????????????????????????????????????????????????????????????????????????????? ???????????????????????????????????????????????/?????????????????????????????????????????????? ????????????????? ???/???? ?????????????????????????????????????????????????????????? ???/???? ??? Benchmark ???????????????????????????????????????????? ???/???? ??????????????????????????? ?????????????????????????????????????????????????????????? ?????? ???? ????????? ????????????????
6 90, 95 ???? 100 ?????????????????????????????????????????????????????????????????????????? ?????????????????????????????????????????????????? ??? /???? ???????????????????????????????????????????????????????????????????????????????? ????????????????????????????????????????????????????????????????? Benchmark ??????????????? ??????????????????????????????????????????????????????????????????? ?????? ???? ????????? ????????????????
Criteria 7
??????? (Result)
????? (Score)
????? (Level)
61
PDCA
Principle
Process
Plan
Process
Practice
Do
Practice
Performance
Check
Performance
Improvement
Act
62
Organizational Assessment Result
???????
?????????????????
5
2
??????????? ???????? ?????
????????? ?????????????? ??????????
1
7
????? ??????
??????? ??????
3
6
?????????? ?????????????? ????????? ?????????????
???????
????????? ?????????
4
?????? ???????????? ???????????????????
63
4
Improvement roadmap
64
9 Steps Improvement
????????????? ????????????????
1
??????????? ??????????????
?????????????? ???????????
2
9
??????????????? ????????????
??????????? ????????????????
3
8
????????????? ??????????
4
7
????????????? ??????????????
5
6
????????????? ??????????
???????????? ????????????
65
Strategic Management Process
1 ???????????????????????
2 ????????????????????????
??????????????? ???????????
3 ??????????????????
4 ???????????????????????
5 ????????????????????
66
Strategic Planning Model A B C D E
Where we are
Where we want to be
How we will do it
How are we doing
Assessment
Baseline
Components
Down to Specifics
Evaluate

• Environmental Scan

• Situation Past, Present and Future

• Mission Vision

• Performance Measurement

• Performance Management

• Background Information

• Significant Issues

• Values / Guiding Principles

• Targets / Standards of Performance

• Review Progress Balanced Scorecard

• Situational Analysis

• Align / Fit with Capabilities

• Major Goals

• Initiatives and Projects

• Take Corrective Actions

• Feedback upstream revise plans

• Action Plans

• SWOT Strengths, Weaknesses, Opportunities,
  Threats

• Specific Objectives

• Gaps

67
Organizational Excellence Model TOOL / STD

• Value chain
• Business Model
• Benchmarking BP
• Strategic Plan

P ??????????????????? ??????????? ????????????
?????????????

• Strategic Plan
• SWOT analysis BSC
• Risk management
• Policy deployment

• HRM
• HRD
• Culture
• Engagement

• Leadership style
• Communication
• Vision Mission Value
• EIA HIA GG CSR

5. ??????????? ?????????????
2. ????????? ???????????

• Process analysis
• Process design
• Process improvement 6S
• Lean ISO 5S QC SS

1. ????? ??????
7. ??????? ????????????
6. ????????? ?????????
3. ??????????? ????????????????????? ????????

• Result base management
• BSC KRA KPI
• Benchmarking
• Prediction

• VOC VOS
• Segmentation
• CRM
• Customer satisfaction

4. ?????? ???????????? ???????????????????

• MIS ERP
• KM Benchmarking
• HW SW
• Innovation

68
???????????????????
69
???????????????????
Efficiency input input
????????
TQA/HA/PMQA/PCA
Effectiveness output output
Productivity output input
????????
?????????????
?????????
?????????
70
Thank you
?????????????????????????????????? ???????????????
??????????
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