Guidelines for Creating Presentations

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Welcome
KPI Development Workshop

• You get what you measure.
• What measured get done.
• You cant manage what you cant measure.

By Prayoon Vonglek
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• ????????????? KPI ???????????? ????????
  ???????????????????

Work Hard or Work Smart
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Where are we?
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Change or Forced to Change
Change is constant. Adjust with it. If you dont
change, the company can not move forward. Or it
will move forward without you.
Proactive Reactive Passive
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Change or Forced to Change
...?????????????????? ????????????
???????????????????????? ???????????...
????????? ?????????
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????????????????????

• KPI ?????????????
• KPI ???????????
• ???????????? KPI ?????????????????
• KPI ????????????????? ???????????????????????????
  ???????????
• ??????? KPI ????????????????
• A ???????????????????????????
• B ?????????????????? 10 ???
• C ?????????????? 10 ??? ???????? 10,000 ???
• KPI ?????????? ?????????
• KPI ????????????
• ??????????? 1 ???????? KPI ??????
• ???????? KPI ????????????????
• KRA ??????????????????

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????????????????????????? (Performance
Management System)
Why?
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• ??????????????????????????????????????

From Good To Great
???????
???????
????
????
???????????????????????
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??????????????????????????
???????????????? KPI
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Employee Classification
Potential
Criticality
L
High
STD
M
Above AVG
STD
H
Average
High Flyer
High Contributor
STD
H
High
STD
Critical Performer
STD
STD
Above AVG
M
Talent
Criticality
Critical Performer
STD
Potential
High Performer
Average
L
STD
STD
STD
STD
STD
Average
Excellent
STD
STD
Above AVG
Above AVG
Performance
Performance
Average
Excellent
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How to Write Annual Performance Plan
???????????????????????????????????????
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??????????????????????????????????????????????
Exercise
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?????????????????????????????????
??????????????????????????????????????????????????
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???????????????????????????????????????? 2 ?
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???????????????????????
???????? KPI
???????1 ????????????????????????/Key Result
Areas 3 5 ???
???????2 ????? KPI 1 3 ?????? KRA ????????
???????3 ?????????? KPI ???????????????????
SMART ???????
???????4 ????? Rating 5 4 3 2 1
???????5 ???????????????????????????????? KPI
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????????????????????????????????
???????????????????????????????????????
?????????????????????
2
1
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??????? KRA ????????? (KPI) ??????/???????
???????????????????? ????????????????? ???????? ???????????????????????????????????????????? 85 ????????????????????????? 4 ???? ??????????????????????? ????????????????????????????????? ??????????????????????????????????? 300 ??
????????????????? ????????????????? ????????????????????? ??????????????????????????????????????????????????????????????????????????????????? 75 ?????? ??????????????????????????????? 300 ??? ?????????????????????????????????? 2 ????????????? ???????????????????????????????????? 300 ??????? ?????????????????????????????????????????????? 2 ????? ??????????????????????????????????? 2 ?????
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????????????????????????????????
???????????????????????????????????????
?????????????????????
KRA KPI ??????/???????
?????? ?????????? ????????????????????????????????????? 85 ?????????? ????? ?????????????????????????????????? 60 ?????????????????? ????????????????????????? 2 ?????????????????????? 1 ?????????????????????????????????? 2 ?????????? ?????????????????????????????????????????? 2 ???????????????????????? ?????????????????????????????????????????? 1 ????
??? ????????? ?????????????? ?????????? O-Net A- Net ??????? 75 ???????????????????? 300 ?? ???????????????????????????????? 300 ??? ????????????????????????????????? 1 ????? ????????????????????????????????????? 85
2
1
3
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KRA Key Result Area ??????? ?
???? KRA

• KRA ?????????? (Output Outcome)
  ????????????????????????????????????
  ??????????????????? ??????????????????????????????
  ????? ?????????????????????????????????

KRA ???????????????????????????
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KRA ??????????????????????
KRA ??????????? ?????????????????????? ????????? ????????????????? ??????????????? ????????????????????????? ???????????????????
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KRA ????????????????????????? (???????????? KRA
???????????)
KRA ?????????????? ????????????????? ???????????????? ???????? ??????????????????????
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KRA ???????????????????????????????? (????????????
KRA ??????????????)
KRA ????????????????????? ?????????????????????????????? ?????????????????????? ?????????????????????????????????? ??????????????????
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KRA ??????????????????????????
KRA ??????????????? ????????????????? ????????????????? ??????????????????? ?????????????????????? ??????????? ????? ????????
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Team KRA Workshop???? KRA ????? 5 ??? ???????????
????????????
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2
3
4
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KRA ???????????????????? KRA ????? 5 ???
?????????????
??????????????
1
2
3
4
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??????????????????????????? (Key Performance
Indicator KPI) ????????

• KPI ??? ??????????????????? ??? KRA ?????

KPI ??????????????????????????????????????????
???? Benchmarking ??? World Class Company ????
??????????????
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Quantitative or Qualitative KPIs?

• ???????????????? ?????????????????????????????????
  ?????? ????????????????????????????????????
  ????????????????????????? KRA ??????
  ??????????????????????????????????????????????????
  ?? Objective ??? Subjective ???? ????????????????
  Quantitative ??? Qualitative
• ????????????????????????????? KRA ??? KPI

FOOTBALL KRA ??????????????????? KPI
??????????????????? (?????????????) Challenge
??????? ???? ?????????????????????????
TENNIS KRA ??????????????????? KPI
??????????????? (?????????????) Challenge n/a
ICE-SKATING KRA ??????????????????? KPI
?????????????????? 5 ?? (Quantitative ????
Qualitative Challenge ??????????????????
Subjective ??????? ??????????????????????????????
??????????? ????????????? ????????????????????
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Types of KPI
Lead VS Lag
Past Present - Future
(Input Process Output) Outcome
Common VS Joint VS Individual
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SMART
???????? KPI
Specific ?????? ??????????????????????????????????????????????????????????????
Measurable ?????? Quantity ??????????????????????????????????? 300 ??????? Quality ?????????????????????????????????????????????????????????? 3.0 Time ????????????????????????????????????????????? 2 Cost ????????????????????????????????????????????????? 5
Alignment ????????????????????
Result-Oriented ????????? PDCA
Trackable ????????????????????? Report Customer Satisfaction Survey Audit Result Manager Observation
S
M
A
R
??????
???????????
??????????
T
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?????????? KPI ??? SMART ????????
KPI S M A R T
???????????????????????
?????????????????????????????
???????????????????????????? aaa ?????? 30 ??????? 2010
??????????????????????????????????????????????? 35
????????????????????????? KPI Workshop ???????????????? 09
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????????????? ???????????? KRA ???
?????????????????????????
Type1 KPI S M A R T
Lag ??? O-Net A-Net ???????????? 70 ???????????????? 100
Lead ???????????????????????????????????????????????? ???????????????????????????????????????????????????????? ???????????
Output ??????????????????? 95 ?????????????????? 90 ???????????????????????????? 85 ???????????
Outcome ??? O-Net A-Net ???????????? 70 ???????????????? 100
Process ?????????????????????????????????????????? 15 ??????????? ?????????????????????????????????? 5 ???????? ??????????????????????????????? 3 ???????? ?????????????????????????????????????????????? ??????????????????????? 1 ??????? ?????????????????????? 3 ????????????????
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?????????
????????????? ???????????????? KRA ???
???????????????????????????????????
Type KPI S M A R T
Lag
Lag
Lag
Lead
Lead
Lead
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?????????
????????????? ???????????????? KRA ??? ???? ???
??? ???????????????????
Type KPI S M A R T
Output
Output
Outcome
Outcome
Process
Process
Process
Process
Process
Process
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?????????????? KPI ??????????????????????? ???????
????? KRA 1 ??? ???
Lag KPI ????????????????????????????????? S M A R T



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?????????????? KPI ??????????????????????? ???????
????? KRA 1 ??? ???
Lead KPI ????????????????????????????????? S M A R T



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?????????????? KPI ??????????????????????? ???????
????? KRA 1 ??? ???
Output KPI ??????????????????????????????????? S M A R T



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?????????????? KPI ??????????????????????? ???????
????? KRA 1 ??? ???
Outcome KPI ??????????????????????????????????? S M A R T



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?????????????? KPI ??????????????????????? ???????
????? KRA 1 ??? ???
Process KPI ??????????????????????????????????? S M A R T



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??????? KRA ????????? (KPI) ??????/???????
????????????????? ??????????? ????????? ???????? ???????????????????????????????????????????? 85 ????????????????????????? 4 ???? ??????????????????????? ????????????????????????????????? ??????????????????????????????????? 300 ??
??????????????? ???????????????? ????????????? ??????????? ??????????????????????????????????????????????????????????????????????????????????? 75 ?????? ??????????????????????????????? 300 ??? ?????????????????????????????????? 2 ????????????? ???????????????????????????????????? 300 ??????? ?????????????????????????????????????????????? 2 ????? ??????????????????????????????????? 2 ?????
?????? ?????????? ????????????????????????????????????? 85 ?????????? ????? ?????????????????????????????????? 60 ?????????????????? ????????????????????????? 2 ?????????????????????? 1 ?????????????????????????????????? 2 ?????????? ?????????????????????????????????????????? 2 ???????????????????????? ?????????????????????????????????????????? 1 ????
??? ????????? ?????????????? ?????????? O-Net A- Net ??????? 75 ???????????????????? 300 ?? ???????????????????????????????? 300 ??? ????????????????????????????????? 1 ????? ????????????????????????????????????? 85
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????????????????????? 2009 ??????????? (Routine
Plan) ????-???? ??????????
KRA (3-5 ???) KPI (1-3 KPI/KRA) ??????/???????????? Routine Plans ????????????
KRA1 Lag
KRA1 Lead
KRA1 Output
KRA1 Outcome
KRA1 Process
KRA2 Lag
KRA2 Lead
KRA2 Output
KRA2 Outcome
KRA2 Process
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????????????????????? 2009 ??????????????
(Problem Solving Plan) ????-???? ??????????
KRA (3-5 ???) KPI (1-3 KPI/KRA) ??????/???????????? Problem Solving Plan ????????????
KRA1 Lag
KRA1 Lead
KRA1 Output
KRA1 Outcome
KRA1 Process
KRA2 Lag
KRA2 Lead
KRA2 Output
KRA2 Outcome
KRA2 Process
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????????????????????? 2009 ???????????
(Innovation Plan) ????-???? ??????????
KRA (3-5 ???) KPI (1-3 KPI/KRA) ??????/?????????Innovation Plans ????????????
KRA1 Lag
KRA1 Lead
KRA1 Output
KRA1 Outcome
KRA1 Process
KRA2 Lag
KRA2 Lead
KRA2 Output
KRA2 Outcome
KRA2 Process
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???????????? KPI ???????
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???????????????????????
???????? KPI
???????1 ????????????????????????/Key Result
Areas 3 5 ???
???????2 ????? KPI 1 3 ?????? KRA ????????
???????3 ?????????? KPI ???????????????????
SMART ???????
???????4 ????? Rating 5 4 3 2 1
???????5 ???????????????????????????????? KPI
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How to Write Annual Performance Plan
1
2
3
4
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KRA KPI Weight Tracking Data Rating Rating Rating Rating Rating Score W x R
KRA KPI Weight Tracking Data 5 4 3 2 1 Score W x R
?????? ?????????? ????????????????????????????????????? 85 ????????????????? 300 ?? gt85 gt300 gt80 gt250 gt75 gt200 gt70 gt150 gt65 100
??? ????????? ?????????? O-Net A- Net ??????? 75 ???????????????????? 90 15 15 10 gt80 gt90 gt75 gt85 gt70 gt75 gt65 gt70 gt60 gt65
Student Survey
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Rating KPI Description
5 Stretch Challenging Target Top Performer
4 Standard Potential
3 Standard Annual Target Average Performer
2 Base Accepted Performer
1 Base Minimum gt Last Year Need Improvement
KPI ?????????????????????????????????????????????
? ???????? ???? Benchmarking ??? World Class
Company ???? ??????????????
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???????? Individual KPI
????-???? ???????
KRA KPI Weight Tracking Data Rating Rating Rating Rating Rating Actual Score W x R
KRA KPI Weight Tracking Data 5 4 3 2 1 Actual Score W x R






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?????????????????????????????????????????????????
Key Result Area KPI Description Calculation Unit of Measure Remarks
???????????? ??????????????????????? ?????????? Checklist ????????????????????????????????????? ???????????????? ????????????????????? ??????? 100 ?????????? ??????????
???????????? ???????????????????????? ?????????? Competency ???????????? ????????????????????? Competency ????????? ???????????????? ????????????????????? ??????? 100 ??????????
???????????? ??????????????????????????? ?????????????????????????????????????????????????????????????????????? ?????????????????????? ???????????????? ????????????????????? ??????? 100 ???????????
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Thank you
Thank you
Thank you