Smart Hiring Practices

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Smart Hiring Practices
Skilled Nursing, Inc. Staffing
Search
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• The closest to perfection a person ever comes is
  when he fills out an employment application
• -- Stanley J. Randall

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Reviewing a Resume

• The ABCs of Resume Review
• A Those resumes that are definitely interesting
• B Those resumes that may need a second look
• C Those resumes you know do not fit your
  criteria
• Establishing which resumes fall into which
  category
• Is there a cover letter?
• Scan for overall impression of applicant
• Identify easy to find qualifications
• Look for a summary statement
• Always check for proper spelling and grammar

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Reviewing a Resume

• Red flag items on a resume
• Employment gaps
• Evidence of decreasing responsibility
• Short-term employment at several jobs
• Multiple shifts in career path

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• Real Resume Quotes
• These are taken from real resumes and cover
  letters and
• were printed in the July 21, 1997 issue of
  Fortune Magazine
• Let's meet, so you can 'ooh' and 'aah' over my
  experience.
• "Am a perfectionist and rarely if if ever forget
  details.
• "I am loyal to my employer at all costs. Please
  feel free to respond to my resume on my office
  voicemail.
• "Note Please dont misconstrue my 14 jobs as
  'job-hopping'. I have never quit a job.
• "Reason for leaving last job They insisted that
  all employees get to work by 845 am every
  morning. I couldnt work under those conditions.

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First Impressions

• Dont alienate candidates
• Dont toot your own horn
• The employer isnt always in driver seat.
• Hiring is not a one way street.
• Candidates are not contacted quickly enough after
  interview.
• Create warm atmosphere, even if candidate not
  hired.
• Have candidates meet top level to recent hires.
• Recruiters/HR are your PR people.

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Interview Questions Quiz Legal or Illegal?
Interview Questions Legal Illegal
1 You have a very unusual name. German ancestry?
2 Here at XYZ, our young and talented workforce is setting industry standards. How do you think you would fit in?
3 Can you think of anything that will prevent you from being to work on time?
4 I understand you worked with a team on your last project. Tell me about the advantages and disadvantages of team assignments.
5 Youve stated to me you have three children. Since you brought it up, will your family obligations prevent you from overnight travel?
6 With a family the size of yours, can you relocate?
7 Describe your duties in your last leadership position.
8 Have you ever been arrested?
9 What are you, about 40?
10 I see you were in the military. What type of discharge did you receive?
11 Give me your ideas on the best way to motivate someone not interested in doing their work.
12 If I called some people you supervised, how would they describe your management style?
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Top 10 to Avoid Litigation

1. Review applications annually.
2. Applications and other documents such as job
   descriptions and offer letters should be signed.
3. Dont hire over qualified individuals.
4. Require every new employee to read company
   manuals and policies and sign acknowledgement
   form.
5. Let employees know there is a company
   communication process for handling complaints.
6. Institute a formal review process and commit to
   it.
7. If it is necessary to terminate or discipline,
   review their personnel file first.
8. Be careful during layoffs or downsizing.
9. Treat your employees the way you wish to be
   treated.
10. Get professional assistance from an employment
    lawyer.

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4 Key Hiring Practices

1. Job interviews in which candidates describe
   specific examples of their skills
2. Automated resume screening and search
3. Assessments that predict candidates are motivated
   by job, company values and way of doing things
4. Simulations

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Hiring Mistakes

• Dont have overly narrow job specs.
• Hire a talented workerbut
• Turn Managers and team members into recruiters.
• Go find the talent you want, dont wait to see
  what comes along.
• Prep candidate before interview.

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Hiring does not always mean Employee

• Hiring
• Consultant- a professional who provides advice
  in a particular area of expertise
• Contractor- a business or corporation which
  provides goods or services to another entity
  under terms specified in a contract
• Temp- a short-term worker
• Volunteer- to work on behalf of others without
  financial or material gain

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Training Employees in a Tight Economy

• Tight economy Tight training budget
• You should actually train more to help retain
  good employees. Shows you believe in them and
  want to develop their skills
• Types of Training
• Job skills training
• Compliance training
• Employee development
• Succession planning
• New Supervisor training

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Orientation

• A critical aspect of the recruiting process is
  Orientation
• It involves everything the new employee needs to
  know to become an integral part of the company.
  A great orientation will continue throughout the
  next 3 months and beyond.
• Include orientation information in hire letter
• On first day, give tour of facility, introduce
  staff
• Go over the basic operations of company and their
  department
• Review policies and procedures (how to clock in,
  lunches, etc)
• Review job description
• Fill out necessary forms
• Schedule a followup meeting (check in, see how
  things going)

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Professionals Follow Guidelines

• They produce the best people
• They help organizations conform to Federal laws
• They maximize the applicant pool
• They reduce turnover
• They produce the highest quality people
• They treat everyone equitably

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Best Practices

• Organizations that ignore best practices squander
  50 of their payroll on turnover, low
  productivity, shrinkage, mistakes, wasted
  training, etc.

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• GUIDELINES
• BEST PRACTICES
• LEGAL PRACTICES
• BEST EMPLOYERS

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• Additional Resources
• EffortlessHR- online resource articles dated
  6/24/08, 7/11/09, 7/29/08, 8/5/08 and 8/13/08
  from Small Business Resource Blog.
• Sacramento Business Journal- http//www.bizjournal
  s.com/sacramento/stories/2007/05/28/daily3.html?b
  11803248005E1469078
• www.Wikipedia.org

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Skilled Nursing, Inc.Staffing Search

• Joint Commission Certified
• www.snistaffing.com