GERBERconnect for SPESA

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GERBER SERVICE
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GERBERnet Parts Online

• Shipping Group
• Automatic
• Available now
• Available on or after
• Call for Availability
• Minimize Shipment
• Ship as Available

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GERBERconnectStay Smart, Get Connected
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Next Generation Service Model
Maximum uptime and productivity
Enhanced preventative maintenance
Faster system recovery
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Transform the Experience
Yesterday
Tomorrow
Today
Proactive Algorithms Automated Analytics
Connected Devices Remote Tools
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Safe, Secure and Transparent
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Standard Service Process
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GERBERconnect Service Process
Technical Support
Systems and Technical support can talk
directly to each other
Dispatch
Problem Resolved
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Products Supported
Multi-Ply Cutters with XP
AccuMark V8.0 or later
Computer Based Products XP or later
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Client Security
System Security Controlled by Client System
Password Secure Remote Viewer Capability
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Premier Customer Service

• Maximize Return On Investment

Increased Uptime
Remote Fixes or Patches

• Scheduled Maintenance

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Message to the Customer

• Sell the value added to the customer
• It is in their best interest to get connected
• Information to technical support quicker
• Faster response time
• Expedited problem resolution
• More uptime available for customers system
• Please dont use the word monitor
• only gather cutter or computer information

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Cutter Examples

• Australian Defence Apparel
• Unexpected error code occurred with the system
• Engineering could investigate this anomaly
• Romano S.P.A. - Italy
• Clamp bar not up error was generating errors
  continuously
• Determined that the configuration file was
  incorrect
• Contacted the customer who made the correction to
  solve the problem
• Creative Apparel Maine
• FSE on-site when the hard disk crashed
• Technical support was able to retrieve parameters
  and configuration files from a previous files
  saving FSE hours worth of work

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Cutter Examples

• Bernard Cap Florida
• Contact person was on vacation when error
  messages were being generated
• C-axis error every morning
• Eagle Industries Dominican Republic
• Operator error change power up sequence
• Dansco Massachusetts
• Numerous beam control failure
• Problem escalated to Engineering
• Gather the number of failures

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MPC Customer Assistance

• KI errors
• Order a new transducer or cable
• Before FSE arrival
• SBITE read/write errors
• Technical support can test cutfiles with the
  customer
• Following errors
• Technical support can troubleshoot with the
  customer
• Order parts for the customer if required
• Reports all 421 possible errors with 313 create
  alarms for technical support

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AccuMark

• Customers like the ease of use
• Initiate support request from desktop
• Constant connectivity
• Technical support initiates desktop sharing
• Easier for the operator
• Faster connectivity
• More technical data
• Operator doesnt have to find the system
  information (operating system, service pack
  levels, versions, software installed, application
  error log and etc.)

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Documents for Customer

• GERBERconnect Architecture Security
• Overview and FAQs for Customers
• GERBERconnect Architecture Security
• For IT Professionals
• GERBERconnect System Overview
• For Business Operators
• GT GERBERnet
• Document Library
• GERBERconnect

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Contract and On-Call Customers

• Full Service Contract
• GERBERconnect is included
• Support Contract
• GERBERconnect is included
• Telephone support
• GERBERconnect is included
• GERBERconnect contract
• Service included
• On-Call
• GERBERconnect is available
• Requires purchase order for technical support per
  incident

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Support Request
Direct Contact With Our Technical Experts
Ensures Faster Response Times
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GERBERconnect vs. Lectra Smart Services
Smart Services
GERBERconnect
Type Software updates Platforms Cutter
errors Security PM support Remote
desktop Support Industry Award
Onboard intelligence Yes Cutters 200
sensors Unknown Yes Yes 5 Call Centers No
Software agent on a robust control Yes Cutters,
Software, PC support All 421 of the Multi-ply
errors VeriSign Security Certification Yes Yes Wor
ldwide customer assistance Call Centers,
Technical Support, FSE, Management Yes
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2010 Best Practices Award
GERBERconnectRecipient of the 2010 Axeda
On-Demand Innovation Award
Selected by the Aberdeen Group
a provider of business-related, fact-based
research services
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Questions