State Disability Navigator Training

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State Disability Navigator Training

• December 18, 2003

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Introductions

• Jade Gingerich, Governors Office for Individuals
  with Disabilities
• Valerie Myers, D.L.L.R.
• Navigators
• Margaret Mulligan, Maryland WorkFORCE Promise
• Jack McGrath, Maryland WorkFORCE Promise

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Agenda

• Morning
• Welcome and Overview of Day
• Review Evaluation Material/Criteria
• Disability Navigator Roles
• Job descriptions, responsibilities,
  goals/priorities
• Work Plan
• Develop plans, identify priorities set by
  leadership
• Lunch

• Afternoon
• Case Study
• Resources
• Frederick Works Project Resource Guides and
  Training Library
• Websites
• Self-paced trainings
• ADA
• Subject Matter Experts
• Listserv
• Wrap Up
• Conference Call

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Maryland WorkFORCE Promise Strategies

• Provide Customized Employment Services
• Follow-along supports
• Business Liaison position
• Statewide Employment Resource Center
• Expansion of Benefit Counselor capacity
• Collaboration and enhancement of state
  initiatives
• Customized Employment and Training Accounts

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Disability Navigator Roles

• Evaluation Material / Criteria
• Job descriptions, responsibilities
• State goals, priorities

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State of Maryland Goals

• Goal 1 - Know how the system works
• Visit every one stop and go through accessing
  services as a customer.
• Identify and get to know all of the local
  partners.
• Gather and develop baseline data regarding access
  and knowledge.

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State Goals, continued

• Goal 2 Accessibility
• Individuals with disabilities should have the
  same level of access and independence to core
  services as individuals with out disabilities.
• Conduct accessibility surveyboth physical and
  programmatic. Seek input and feedback from
  individuals with disabilities.
• Develop a plan for access including both physical
  changes and training that may need to occur.

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State Goals, continued

• Goal 3 Resources
• Increase One-Stop staff knowledge of local, state
  and federal resources.
• Take resources currently available, add local
  resource section, duplicate and make available in
  all offices.
• Develop a training plan for resources such as
  BPAOs.

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State Goals, continued

• Goal 4 Outreach
• Increase use of the one stops by individuals with
  disabilities, transition-age youth, and
  employers.
• Conduct outreach to the disability community.
• Partner with existing BLNs or create new BLNs.

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State Goals, continued

• Goal 5 Systems Change
• To effect systemic change at the local and state
  levels.
• Identify where breakdowns in the systems occur at
  the local, state or federal level.
• Gather data and develop and/or respond to
  performance measures as requested.

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Work Plan
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LUNCH!
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Questionnaire Review

• The Disability Navigator is to be a primary
  liaison between the disability community and
  employers.
• False The disability navigator connects with the
  business community through the BLN. Through the
  BLN the navigator can connect with businesses and
  increase employment outcomes for people with
  disabilities, as well as identifying and
  resolving issues and concerns faced by
  businesses.
• The Disability Navigator should develop an
  accessibility plan at One-Stop(s) based on
  results from an accessibility survey.
• True By using the WIA Section 188 Disability
  Checklist navigators should conduct an
  accessibility survey and develop an accessibility
  plan.

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Questionnaire Review, continued

• Disability Navigator is another term for Case
  Manager.
• False Navigators should only provide case
  management on RARE occasions.
• The Disability Navigator should have a basic
  understanding of work incentives that impact job
  seekers.
• True Navigators should develop a basic
  understanding of work incentives and work closely
  with Meaghan Marsh of MDLC (PAs), Georgia Coffey
  and Andrea Buonincontro of MCIL (the BPAO) in
  making referrals and obtaining resources to share
  at the local level regarding benefits counseling.

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Questionnaire Review, continued

• Disability Navigators are charged with
  identifying systemic barriers in the Work Force
  Delivery System.
• True Navigators are to identify systemic
  barriers to employment and make recommendations
  to the local WIAs, DLLR, and the Governors
  Office on how to remove or reduce these barriers.
  
• The WIA compliance checklist is primarily for the
  physical plant.
• False It addresses programmatic, architectural,
  technology, communication, and general
  procedures.

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Questionnaire Review, continued

• All of the Disability Navigators have the same
  general job description, but each may be focusing
  on different responsibilities.
• True Each Navigator will have specific
  priorities and goals that have been established
  by their local WIBs.
• The BLN is the primary point of contact with the
  business community.
• True The disability navigator connects with the
  business community through the BLN. Through the
  BLN the navigator can connect with businesses and
  increase employment outcomes for people with
  disabilities, as well as identifying and
  resolving issues and concerns faced by businesses.

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Questionnaire Review, continued

• Systemic change recommendations should be made
  only to the Manager of the One-Stop Center.
• False Navigators are to identify systemic
  barriers to employment and make recommendations
  to the local WIAs, DLLR, and the Governors
  Office on how to remove or reduce these barriers.
  
• Private sector management prefers to see
  themselves as employers.
• False Their prefer to be referred to as
  businesses.
• Disability Navigators never provide direct case
  management services to job seekers and
  businesses.
• False Navigators provide direct case management
  on RARE occasions.

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Case Study 1

• Reviews of customer satisfaction surveys
  indicated a customer with a disability was
  frustrated with his experience at the One-Stop
  Center. The issues addressed on this survey were
  brought to your attention.
• Bob has been working with VR since the onset of
  his disability six months ago. In order to take
  an active role in his job search, he visited the
  local One-Stop Center. Upon his arrival, Bob
  informed the One-Stop staff member that his VR
  counselor suggested he utilize One-Stop services
  to review job openings and update his resume.
• Bob was referred to the resource room. Visual
  problems make it difficult for Bob to use the
  computer equipment. He sought assistance, but
  felt the support he received was inadequate. Bob
  became frustrated and left the center without any
  sense of direction.

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Case Study Discussion

• What additional information do you need to enable
  you to better assist Bob?
• Develop a statement, which describes with
  clarity
• Your role in Bobs job search
• VRs role in Bobs job search
• One-stop staffs role in Bobs job search
• What approach should you consider in addressing
  Bobs needs with the One-Stop staff?
• What One-Stop services could help this person
  begin the journey back to employment?

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Resources

• Frederick Works Project
• Employment and Individuals with Disabilities A
  Guide for Businesses
• Employment and Individuals with Disabilities A
  Guide for Employment Staff
• Training Library
• WIA Section 188 Disability Checklist
• BLN Websites
• www.esbln.org Eastern Shore
• www.gbbln.org Greater Baltimore
• www.pgbln.org Prince Georges

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Web Based Trainings

• ADA Basic Building Blocks- http//www.adabasics.or
  g/index.cfmcert
• Disability Sensitivity Training-
  http//www.disabilitylearningservices.com
• At Your Service Welcoming Customers with
  Disabilities- http//www.wiawebcourse.org/index.cf
  m

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ADA Technical Assistance Related Websites

• US Department of Justice Civil Rights Division
  http//www.usdoj.gov/crt/ada/adahom1.htm
• ADA Information Center for the Mid-Atlantic
  Region
• http//www.adainfo.org/

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Subject Matter Experts

• Policy Questions
• Jade Gingerich - jgingerich_at_gov.state.md.us
• Valerie Myers vmyers_at_dllr.state.md.us
• Operational Questions
• Your direct supervisor(s)
• Best Practices
• Maggie Leedy - mleedy_at_montgomeryworks.com
• Maryland WorkFORCE Promise

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Closing Remarks

• Questions?
• Future training dates
• Future training topics