STUDENT SUPPORT SERVICES: ACADEMIC ADVISING COUNSELING EMPLOYMENT ASSISTANCE/SERVICES

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STUDENT SUPPORT SERVICES ACADEMIC ADVISING
COUNSELING EMPLOYMENT ASSISTANCE/SERVICES

• Stephen McEvoy, Dean of Educational
  Administration, Bryant Stratton College
• Melodie Fox, Dean of Instruction, Bryant
  Stratton College
• Jenna Ruehlow-Haney, Neway Directions
• Educational Approval Board Approved Schools
  Conference
• November 19, 2009

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Student Services

• Umbrella term for advisement that encompasses the
  academic, professional and personal realms
• Retention

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Student Issues

• Academic Issues

• Non Academic Issues

• Poor educational habits
• Educational underpreparedness
• Learning disabilitiesdiagnosed/ undiagnosed
• ESL
• Anxiety/confidence

• Work conflicts
• Lack of family support
• Unstable living environment
• Legal Issues
• Poor life skills
• Poverty
• Childcare
• Unemployment
• Lack of transportation
• Health Issues
• Substance abuse

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Academic Issues

• Instructors role is to maintain standards
• Standards cannot change based on personal
  situations
• Instructor responses are defined by syllabi
• Preferential treatment can have legal
  ramifications
• Instructors should avoid gray areas
• Instructors should communicate/collaborate with
  advisement
• Instructors need to consider reasonable
  accommodations for disabilities

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Student Advisory Activities

• Scheduling
• Prerequisites/Credit transfer
• Satisfactory Academic Progress
• Compatibility with program
• Satisfaction with program area
• Academic Success Skills
• Listening and coaching for self-advocacy,
  accountability, critical thinking, proactivity,
  patience, negotiations, acceptance of feedback
• Support Network
• Build confidence, provide direction, provide
  referrals, student activities

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Student Advising

• Benefits to the Student

• Benefits to the Institution

• Name/face recognition
• Safe point person
• Nonjudgmental advice
• Assure student progress
• Social connections
• Professional affiliations
• Achievement recognition

• Aids retention efforts
• Rule compliance
• Influences behaviors
• Graduation rates/Title IV compliance
• Peer support
• More placeable
• Encourages strong academic performance

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Counseling Services

• Differs from advising
• Legal/medical implications
• Delineate institutions abilities to counsel

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Counseling Services

• Benefits to the Student

• Benefits to the Institution

• Licensed professionals
• Affordable to students
• Appropriate referrals
• Awareness of community resources

• Legal protection
• Increased use results in better student
  performance
• Legal protection
• Divorces personal issues from academic

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Employment Assistance/Placement

• Internship/Externship/On-the-Job-Training
  placement
• Placement assistance
• Students
• Graduates
• Alumni
• Professionalism skills
• Site maintenance
• Community relations

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Employment Assistance/Placement

• Benefits to the Student

• Benefits to the Institution

• Placement team supports job search
• College reputation can provide advantage
• Statistics show likelihood of success
• Alumni network

• Higher placement rate
• Consistent site participation and partnering
  opportunities
• Incentive to enroll
• Referral network

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Student Services Builds Connections, Points
Directions

• Builds Connection
• To the institution
• To the program
• To the individual
• Points Direction
• Information resource
• Career advisement/mapping
• Scheduling

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Return on Investment

• Formally or informally, we are all investing in
  student services
• Are you getting a return on your student services
  investment?
• How do you measure?
• Benefit to student
• AND
• Benefit to institution

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Questions?