Questions to Ask

1
Questions to Ask

• Do you understand the medium?
• Do you understand technologies?
• Do you understand your users?
• Do you have commitment?

2
The Nature of the Web

• Its a BLACK HOLE
• Its like no medium ever before
• Its a super medium

3
Understanding Users

• Good experience
• Bad experience

Satisfaction Happiness Elation
Frustration Resentment Anger
4
Technologies, Environments, Platforms

• The Web
• PDAs
• Mobile Phones/Wireless
• Kiosks

5
Conceptual Framework for Developing User
Experience
Web as hypertext system
Web as software interface
Task-oriented
Information-oriented
6
Conceptual Framework for Developing User
Experience
Web as hypertext system
Web as software interface
surface
skeleton
structure
scope
strategy
Task-oriented
Information-oriented
7
Conceptual Framework for Developing User
Experience
Web as hypertext system
Web as software interface
surface
skeleton
structure
scope
strategy
Task-oriented
Information-oriented
8
Process and Lifecycle Model

• Iterative
• Incremental
• Evaluation the heart

9
Conceptual Framework for Developing User
Experience
Web as hypertext system
Web as software interface
surface
skeleton
structure
scope
strategy
Task-oriented
Information-oriented
10
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11
Conceptual Framework for Developing User
Experience
Web as hypertext system
Web as software interface
surface
skeleton
structure
scope
strategy
Task-oriented
Information-oriented
12
(No Transcript)
13
Conceptual Framework for Developing User
Experience
Web as hypertext system
Web as software interface
surface
skeleton
structure
scope
strategy
Task-oriented
Information-oriented
14
(No Transcript)
15
Conceptual Framework for Developing User
Experience
Web as hypertext system
Web as software interface
surface
skeleton
structure
scope
strategy
Task-oriented
Information-oriented
16
(No Transcript)
17
Conceptual Framework for Developing User
Experience
Web as hypertext system
Web as software interface
surface
skeleton
structure
scope
strategy
Task-oriented
Information-oriented
18
(No Transcript)
19
Conceptual Framework for Developing User
Experience
Web as hypertext system
Web as software interface
surface
skeleton
structure
scope
strategy
Task-oriented
Information-oriented
20
(No Transcript)
21
Conceptual Framework for Developing User
Experience
Web as hypertext system
Web as software interface
surface
skeleton
structure
scope
strategy
Task-oriented
Information-oriented
22
(No Transcript)
23
Conceptual Framework for Developing User
Experience
Web as hypertext system
Web as software interface
surface
skeleton
structure
scope
strategy
Task-oriented
Information-oriented
24
(No Transcript)
25
Conceptual Framework for Developing User
Experience
Web as hypertext system
Web as software interface
surface
skeleton
structure
scope
strategy
Task-oriented
Information-oriented
26
(No Transcript)
27
Conceptual Framework for Developing User
Experience
Web as hypertext system
Web as software interface
surface
skeleton
structure
scope
strategy
Task-oriented
Information-oriented
28
(No Transcript)