Portal User Group Meeting June 29, 2006

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Portal User Group MeetingJune 29, 2006
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Agenda

• Introduction (Angela Taetz)
• Ulogin (Mario Mezzio)
• Database Breakup (Mario Mezzio)
• New Help Desk Forms (Craig Mollison)
• MS Security Updates (Craig Mollison)
• WebTrends (Craig Mollison)
• Portal Updates (Angela Taetz)
• Open Discussion

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Ulogin

• Is Ulogin Enabled?
• Benefits of Ulogin
• New User Registration
• Existing User Registration
• Registration Manager
• Reminder to eAlerts subscribers

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Is Ulogin Enabled?

• Ulogin logo displayed on login page

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Registration with Ulogin

• Users still retain single sign-on capabilities
• Added Security
• During registration user adds a question/answer
  used to verify your identity if you lose your
  userid or password

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Ulogin Process for New Users
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Ulogin Process for Existing Users
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Registration Manager

• No Global Account link
• Users are now listed as local users
• Deleting a user profile only deletes the local
  account created on your site. The Ulogin Account
  will be retained

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Reminder

• Email to your eAlerts Subscribers

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Database Breakout

• Why Breakout the Database?
• Status

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Why breakout the Database?

• All sites are currently in one large database.
• Performance
• By breaking sites up into separate, smaller
  databases, it will reduce the load which will
  improve performance
• Issue Resolution
• Reloading the application tables on the back end
  has caused double folders and latest news to
  disappear

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Database Breakout Status

• Several sites have been broken out into a new
  database for testing
• We will be notifying System Administrators as we
  schedule the breakout of sites

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Help Desk Forms

• Why DOIT implemented these forms
• Change is Good! (or, What is different from the
  last Portal User Group Meeting?)
• When do you submit a Problem vs. a Work Request?
• How PMG handles these tickets
• Examples of Problems and Work Requests

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Why DOIT Uses These Forms

• Improves response time
• Improves the flow of work through the Help Desk
• The customer can track the progress of their
  submitted tickets
• Allows DOIT to track trends
• Helps DOIT allocate resources more effectively

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Change Is Good!

• Why has the procedure changed since the last
  Portal User Group Meeting?

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Problem vs. Work Request

• Critical Issues Call directly (622-2300)
• Problems
• Loss of functionality (Routing, eAlerts, etc.)
• Site is down
• Content missing
• Double folders
• Latest news not appearing

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Problem vs. Work Request

• Work Requests
• Training
• Graphics
• WebTrends reports
• Form creation
• General questions
• New site creation
• New Portal features

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What Does PMG Do With The Tickets?

• All PMG members can see the tickets
• One PMG member has primary responsibility for
  tickets
• Craig M. and Mario rotate on a weekly basis
• Craig C. and Rich assist with tickets as needed

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Examples

• www.ct.gov/doit
• https//ctmail.ct.gov

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MS Security Updates

• A Microsoft critical patch created issues with
  the Active X control features
• Some symptoms of this issue could include
• Invalid license key errors
• Memory errors and browser crashes
• Losing content from the editor while just
  toggling between tabs
• Browser just closes on Save as Staged Version or
  Publish

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WebTrends

• Web analytic software
• Free service for DOIT-hosted websites
• Applications are not included
• Upgrade to Version 8.0
• Take a look http//webstats.doit.state.ct.us85

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Portal Updates

• Migration Status
• Streaming Video
• DSF Upgrades
• Request for Information (RFI) Status

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Migration Status
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Streaming Video

• Currently piloting the technology
• Working on an implementation plan and service
  offering (including a rate)
• Due to infrastructure issues, the earliest this
  service will be available is September 2006
• Please contact us if you are interested in this
  service

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DSF Upgrades

• DB and application tuning performed last month
• DB breakup In progress
• Upgrade to SQL 2005 on order
• Hardware replacement on order

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Request forInformation(RFI) Status

• Cost estimates from RFIs were used for DOIT
  budget expansion options

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Presentation Materials

• Presentation materials will be posted on the
  www.ct.gov/cpi website. We will send the link
  once they are available.

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Open Discussion