Southwest Airlines Culture

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Southwest Airlines Culture
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PEOPLE make the CULTURE
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FORTUNE Top Ten Companies to Work for in America

• Pay/ Benefits
• Opportunities
• Job Security
• Pride in Work and Company
• Openness / Fairness
• Camaraderie and Friendliness

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Commitment to Our CUSTOMERS
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How We Honor Our Commitment
Low Costs Positively Outrageous Service

• WE DO THIS

Growth and Profits

• WE GET THIS

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Give People the Freedom to be Themselves
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Hire for Attitude, Train for Skills
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SOUTHWEST AIRLINES PEOPLE PROFILE
Customer Focused Team Player Self Motivated Takes
Initiative Open and Flexible to Change Sense of
Humor Takes Pride in Work
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Provide a Learning Environment
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Career Development and Growth Opportunities
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Dont Keep Employees Who Dont Fit the Culture
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Communicate Communicate Communicate
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Avoid Elitism Kill Bureaucracy
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Be Flexible Do the Right Thing
Forgive Mistakes
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Recognize, Reward and Everything!
Celebrate
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Encourage People to Act Like Owners
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SUCCESS IN A NUTSHELL

• Profitable 35 years
• Steady Growth
• Conservative Balance Sheet
• Stock Performance
• Low Fare Leader
• Market Dominance
• Productive Employees

• Low Turnover
• No Layoffs
• Triple Crown x 5
• Best Safety Record
• Most Emulated
• Free to Have Fun

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Lessons Learned in the Job Search

• Targeting
• Networking within Target
• Identify Culture within Target
• Tenacity/Persistence/Perseverance

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Thank You
Questions or comments Tom Miller (214)
792-5298 tom.miller_at_wnco.com