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THINKPLUS SERVICES PORTFOLIO
Services Portfolio Think Ahead Services that
for pennies a day help you get the most out of
the Ultimate Business Tool
Enhanced Services
Managed Services
IMAC
Deployment
Protection Services
Protection Services
Warranty Upgrades and Extensions
Upgrades
Base Warranty
Basic Services
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WHAT DO WARRANTY, PROTECTION AND INSTALL DEPLOY
OFFER?
Enhance or extend your hardware service coverage
by using one of our many offerings.

• What do Upgrade Services cover?
• On-site and courier service delivery
• Includes upgrades for 2, 3, 4 years and 5 years
• Includes post warranty upgrades for 1 and 2 years

Warranty coverage designed with you in mind
Proactively address unexpected IT expenses for
replacing damaged equipment.

• ThinkPad accidental damage coverage
• Avoid costly unexpected repairs and bundle for
  flexibility
• Maximizes system availability and mobility
• Lower Total Cost of Ownership

Peace of mind for as little as pennies a day
Maximize productivity and let Lenovo manage your
PC rollout, setup and migration.

• Installation and Deployment Services
• Remain focused on strategic projects
• Work with a single point of contact
• Reduce business interruption and end-user downtime

Tailored to meet your requirements and your
constraints
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Accidental Damage Offerings
Sweden
Netherlands
Denmark
Finland
Norway
Germany
United Kingdom
Ireland
France
Canada
Spain
Japan
United States
Italy
China Hong Kong
Taiwan
Thailand
Philippines
Singapore
Indonesia
Australia
New Zealand
Currently available program
Currently in development
Additional Latin American, South American, and
European/Middle Eastern/African countries not
currently in development are in plan. Date TBD.
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Protection Services - Coverage

• Americas
• Accidental damage only
• Coverage in NA
• Notebooks only
• LA reviewing
• EMEA
• Accidental damage only
• Protection Services coverage in France, Italy,
  Germany, Spain, Ireland, Sweden, UK, Denmark, the
  Netherlands, Austria, Belgium, Finland, Norway,
  Switzerland and Greece
• CEMA countries priority and rollout schedule
  still to be determined

• Asia Pacific
• Accidental damage and theft coverage in Japan,
  China, Hong Kong, Singapore and Thailand
• Accidental damage for Australia, New Zealand,
  Taiwan, Indonesia and Philippines
• Coverage schedule to be determined for the rest
  of AP Dubai (UAE), India, S. Korea, Malaysia,
  Sri Lanka, Vietnam

• Note Service Delivery (repair) for Protection
  Services is provided where ever Protection
  Services are sold in EMEA ( 15 countries cross
  border).
• Target for all EMEA (July 2007)
• Target Rest-of-World (Oct 2007)