Title: Communication in Mother tongue
1Communication in Mother tongue
- Lesson 2
- Written Communication
2- Communicate in Written form
- Steps for successful written communication
- Formulate ideas
- Put ideas into written code
- Message transmitted to receiver
3- Communicate in Written form
- Be aware of the following things
- Age
- the age of the person you are addressing to. This
is will also have an impact on the formality of
the letter - Sex
- male or female. Will you address as a Mr. or Ms?
- Time constraints
- you do not want people to become bored when
reading something. Thus be short and precise in
what you are writing - Level of education
- do you have the same knowledge, if there is
difference in knowledge i.e. use simpler words - Knowledge
- Status-
- are you are addressing to your CEO, to your
colleague etc?
4- Be clear and polite. Always watch out for the
style you are using
5- Active and Passive Voice.
- Active and Passive Voice
- Use Active Voice for more direct and effective
communication. In the active voice, the object
receives the action of the verb. - Use passive voice where you need to demonstrate
politeness and avoid being assertive. In the
passive voice, the subject receives the action of
the verb.
6- Active Voice vs Passive Voice
? Zedcom is building ? New
laboratories are new laboratories.
Being built by Zedcom ?
Zedcom is launching ? Three new promotions
three new promotions in April. are being
launched by Zedcom in April. ?
Zedcom is developing ? Social assistance
a social assistance program
programs are being for those on a low
income. developed by Zedcom
for those on a low income.
7- Passive Voice examples of assetiveness
Assertive Less Assertive
The clinic cannot tell you your result because you have not paid last months bill. Your result cannot be provided as there is a payment outstanding.
This is the estimate for the repairs to the window that your son broke last Thursday Here is the estimate for the repairs to the window that was broken last Thursday.
We are going to dismiss three Workers tomorrow. Three workers are going to be dismissed tomorrow.
The auditor handling the inspection noticed fraudulent activity in the company accounts. Fraudulent activity has been noted in the company accounts by the auditor.
8- The following words should be avoided in written
communication, as they indicate discrimination,
they can insulting - ? Black ? Colored
- ? Low-income families ? Poor families
- ? Special needs ? Retarded
- ? Sensory impaired ? Deaf or blind
- ? Partner ? Boyfriend/girlfriend
9- Curriculum Vitae
- Cover Letters
- Thank you fax
- Customer complaints fax
10- The following are just guidelines
- tailor your own CV that is appealed to a specific
employer, based on your unique skills and
experience. - Format
- One or two pages (include the most relevant
information ONLY) - No spelling or grammar mistakes
11- Content
- Use your name as heading,
- Keep personal details simple,
- Start with the most recent work and backwards
- split your experience into relevant employment
experience and other employment experience - describe your experience as Employment or
Professional - can use bullet points to communicate clearly,
use first person and past tense - Be clear about your qualifications-provide
information about equivalence
12- Refer to work permit/ visa if relevant (i.e.
Fully eligible to seek work in CY) - Demonstrate your skills and competencies (how
they meet employers expectations)-use active
verbs like negotiated, co-ordinated, lead,
organised, use indicators of success like on
time, on budget - Refer to various but relevant parts of your
lifeTake a few moments to write a CV based on
your qualifications, hobbies etc. Follow the
steps.
13- Home Address
- Telephone Mobile Email
- Nationality Work Eligibility
- Education and Qualifications
- 2005-2008 BA Marketing -European University of
Cyprus - provide an understanding of social and ethical
values including corporate social responsibility - improve ability to write and speak effectively
and creatively - understand the main decision making areas in
marketing including market structure, research
tools etc - knowledge of Porters, 4Ps, statistical
techniques - Employment
- 2006-2007 Receptionist- xxxxxx
- -worked full time. Responsibilities included
answering calls, report to management, update
client records and manage and run projects.
Developed excellent telephone and communication
skills
14- CV- example Marie Thomas-continued
Skills IT knowledge of statistical packages,
Microsoft word, excel, access and PowerPoint Use
the internet for research -Language Basic
Greek Interests - Cooking, Exercising, enjoying
reading References available on request
15http//europass.cedefop.europa.eu/europass/home/ve
rnav/EuropassDocuments/EuropassCV.csp
16http//europass.cedefop.europa.eu/europass/home/ho
rnav/Introduction.csp
17- Read the advert
- Highlight key requirements
- Have an opening paragraph about the specific job
you are applying - Introduce yourself-do not repeat info on CV
- Say why you are the ideal candidate and why you
have interest in the job and the employer - Construct sentences to use
- Make a rough draft
- Check draft
- Avoid I and I am too often-start sentences in
different ways - Check consistency with CV
- Explain gabs in time periods using positive
language - Take a few moments to write a cover letter based
on your qualifications, hobbies etc. Follow the
steps
1827th May 2010 Mrs xxxx Marketing
Manager (company) Cyprus Dear Mrs xxx, Re
Marketing Assistant I am pleased to enclose an
application for the job of Marketing Assistant
that you have advertised in Kariera newspaper on
23/06/2010. I am very interested in the
marketing area and this was confirmed during my
work as a client relations officer at THE HOTEL.
I feel that the advertised position would offer a
great opportunity to combine my skills in team
working, leadership and interest in the marketing
area. (continue next page)
19I am particularly interested in working with
clients towards solutions to their marketing
needs. I have excellent communication and time
management skills matched with my ability for
effective collaboration. Both my degree and my
employment experience allowed me to develop my
leadership skills for running projects
efficiently. (Company name) attracts me because
..(of the opportunities it offers for..according
to comments of other graduates currently working
for this company it provides training
opportunities as well as allowing
responsibilities) I am available for interview
at any time. I look forward to hearing from you
soon Yours Sincerely, (signature) (Name) Enc CV
20Dear xxx, We wish to thank you for participating
in xxx that took place at xxx. For any
assistance you may need in the future please call
us at xxx or contact us on xxx (email) We look
forward to working with you in the future Thank
you (name) (Position) (Email)
21- Use letter headed paper showing home/business
address and phone number - Name and Address (of customer service department)
- Date
- Dear Sirs
- Faulty (xyz) product
- I'm afraid that the enclosed (xxx) product does
not work. It is the second one I've have returned
this month (see attached correspondence). I
bought it from xxx stores at xxxx (city) on
(date). I was careful to follow the instructions
for use. I've always found your products to be
excellent and I was rather disappointed with the
two recent incidents. - I'd be grateful if you could send a replacement
and refund my postage (state amount). - I really appreciate your help.
- Yours faithfully
- (signature)
- (Print name)
- Enc.
22- Features of written language
- Formal Written Language
- avoid dialect, slang, pay attention to
differences in spelling, use graphological
elements like subheadings and bullets, there is
structure like topic sentences and linking
sentences, punctuation and paying attention to
layout features. Use complex complete sentences
- Informal Written Language
- slang vocabulary, simpler grammatical structure
(i.e. loosely-connected sentences and phrases)
and personal insight - Scientific Written Language
- is a written report describing original research
results. It consists of a Title, Abstract,
Introduction, Materials and Methods, Results, and
Discussion - Journalistic Written Language
- is about investigating and reporting events,
trends and/or issues.
23- Literary and non literary text
Fairy tale http//www.youtube.com/watch?vhebtX_R
MdFw Myths http//myths.e2bn.org/mythsandlegends/
story1598-daedalus-and-icarus.html Poems
http//www.optimisticrealism.com/assets/images/cop
ywriting_poetry_01.jpg Theater
http//www.3axes-lb.com/admin/project/files/Dsc000
01.jpg
- Literary texts
- use language in aesthetic imaginative ways- to
entertain, to express reinforce cultural
identity to reflect. They can be narrative or
non-narrative. (fairy tale, poetry, animated
story, short story, myth, short play, narrative
etc) - Non literary texts
- use language in precise and accurate ways to
transact and negotiate relationships or goods
services, give directions report on things
(greetings, personal letter, request, complaint,
advertisement, group discussion etc)
24- Sing to me of the man, Muse, the man of twists
and turns driven time and again off course, once
he had plundered the hallowed heights of Troy. - Many cities of men he saw and learned their
minds, many pains he suffered, heartsick on the
open sea, fighting to save his life and bring
his comrades home. But he could not save them
from disaster, hard as he strove--the
recklessness of their own ways destroyed them
all, the blind fools, they devoured the cattle
of the Sun and the Sungod blotted out the day of
their return. Launch out on his story, Muse,
daughter of Zeus, start from where you
will--sing for our time too. - By now, all the survivors, all who avoided
headlong death were safe at home, escaped the
wars and waves. But one man alone . . .his heart
set on his wife and his return--Calypso, the
bewitching nymph, the lustrous goddess, held him
back, deep in her arching caverns, craving him
for a husband.
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- Thank you for participating in this learning
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