Build Teams that Pull Together Not Apart: An overview of the Five dysfunctions of Teams

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Build Teams that Pull Together Not ApartAn
overview of the Five dysfunctions of Teams

• TLC Conference
• March 2010

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Agenda

• Welcome
• Difference between a group and a team
• Warm up activity
• Overview of the five dysfunctions and strategies
  for preventing / addressing them
• Next steps Team Assessment

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Team

• Any group of people with a common goal and
  ownership of shared responsibility in achieving
  that goal.
• (ACT Inc. )

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Warm up Activity

• Exploring Team Dysfunctions

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Overview of the Dysfunctions
Lencioni, Patrick. The Five Dysfunctions of a
Team, Facilitators Guide. Jossey-Bass, 2007.
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Building Trust
Lencioni, Patrick. The Five Dysfunctions of a
Team, Facilitators Guide. Jossey-Bass, 2007.
Dysfunction 1 Absence of Trust
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Building Trust

• Trust is the foundation of teamwork
• Building trust takes time
• Trust must be maintained over time

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Members of Teams that Lack Trust

• Conceal their weaknesses and mistakes from one
  another
• Hesitate to ask for help or provide constructive
  feedback
• Hesitate to offer help outside their own areas of
  responsibility
• Jump to conclusions about the intentions and
  aptitudes of others without attempting to clarify
  them

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Members of Teams that Lack Trust

• Fail to recognize and tap into one anothers
  skills and experiences
• Waste time and energy managing their behaviours
  for effect
• Hold grudges
• Dread meetings and find reasons to avoid spending
  time together

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Strategies For Building Trust
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Mastering Conflict
Lencioni, Patrick. The Five Dysfunctions of a
Team, Facilitators Guide. Jossey-Bass, 2007.
Dysfunction 2 Fear of Conflict
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Fear of Conflict

• Productive ideological conflict versus
  destructive fighting and internal politics
• Good conflict is about unfiltered, passionate
  debate around issues
• Conflict norms must be clear
• Purpose of productive conflict is to
• produce the best possible solution
• discuss and resolve issues more quickly and
  completely

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Teams That Fear Conflict

• Create environments where back channel politics ,
  personal attacks and harassment thrive
• Ignore controversial topics that are critical to
  team success
• Fail to tap into all the opinions and
  perspectives of team members
• Waste time and energy revisiting issues

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Strategies
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Achieving Commitment
Lencioni, Patrick. The Five Dysfunctions of a
Team, Facilitators Guide. Jossey-Bass, 2007.
Dysfunction 3 Lack of Commitment
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Achieving Commitment

• Great teams make clear and timely decisions and
  move forward with complete buy-in

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A Team That Fails to Commit

• Creates ambiguity among the team about direction
  and priorities
• Spends too much time doing analysis and delay
  making decisions
• Breeds lack of confidence and fear of failure
• Revisits decisions again and again
• Encourages second-guessing among team members

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Strategies
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Embracing Accountability
Lencioni, Patrick. The Five Dysfunctions of a
Team, Facilitators Guide. Jossey-Bass, 2007.
Dysfunction 4 Lack of Accountability
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Embracing Accountability

• Accountability
• The willingness of team members to remind one
  another when they are not living up to the
  standards of the group.

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A Team That Avoids Accountability

• Creates resentment among team members who have
  different standards of performance
• Encourages mediocrity
• Misses deadlines and key deliverables
• Does not hold each other accountable.

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Strategies
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Focusing on Results
Lencioni, Patrick. The Five Dysfunctions of a
Team, Facilitators Guide. Jossey-Bass, 2007.
Dysfunction 5 Inattention to Results
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Focusing on Results

• Great teams accomplish the results they set out
  to achieve
• Team members must prioritize the teams
  collective results over individual results
• Teams must publicly clarify desired results and
  keep them visible

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A Team That is Not Focused on Results

• Stagnates / fails to grow
• Loses achievement-oriented members
• Is easily distracted

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Strategies
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Team Assessment
Coming together is the beginning. Keeping
together is progress. Working together is
success. Henry Ford
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Lencioni, Patrick Conquer Team Dysfunction, The
Power Within, November 2005