Olayele Adelakun (Ph.D)

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• Olayele Adelakun (Ph.D)
• Assistant Professor CTI
• DePaul University, Chicago, IL
• Email yele_at_cs.depaul.edu
• Web http//facweb.cs.depaul.edu/yele

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Analyzes of the Survey Result
Main Factor No. Sub factors All Sn. Man. Man.
Organization and people Factor (OP) OP1 TMN/OS main focus is to provide operational efficiency to its client in application management services (AMS) 2.64 2.5 2.71
Organization and people Factor (OP) OP2 TMN/OS main focus is to provide superior customer services beyond traditional operational efficiency in AMS. 3 3 3
Organization and people Factor (OP) OP3 TMN/OS management is expected and appropriately equipped to use the current internal strengths to obtain new potential AMS. 2.33 2.75 2.13
Organization and people Factor (OP) OP4 In my opinion TMN/OS is adequately prepared to compete in the outsourcing (AMS) environment. 2.42 2.75 2.25
Organization and people Factor (OP) OP5 TMN/OS could be competitive in the AMS outsourcing business environment by just focusing only on operational efficiency/excellence. 1.67 1.75 1.63
Organization and people Factor (OP) OP6 TMN/OS could be competitive by just focusing only on customer relationship beyond traditional AMS operational efficiency 2.25 2 2.38
Organization and people Factor (OP) OP7 TMN/OS management has a good understanding of the client organizations culture. 3 3.25 2.88
Organization and people Factor (OP) OP8 TMN/OS/OS provides a clear career paths for me 2.22 2 2.33
Significant differences Interesting finding
SA4 A3 D2 SA1, NA0
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Analyzes of the Survey Result
Main Factor No. Sub factors All Sn. Man. Man.
Technical Infrastructure (TI) TI1 TMN/OS workers have up to date technical skills 3 3.8 2.5
Technical Infrastructure (TI) TI2 TMN/OS Managers have adequate and competitive software development Project Management skills and tools 3 3 3
Technical Infrastructure (TI) TI3 Technical control processes such as version control, configuration control, etc. are in place 2.8 3.5 2.4
Technical Infrastructure (TI) TI4 TMN/OS methodology is as good as the industry standard 2.8 3.7 2.4
Technical Infrastructure (TI) TI5 TMN/OS has obtained Industry recognized process standards (e.g. CMMI) 2 2.3 1.9
Technical Infrastructure (TI) TI6 TMN/OS does not need to be process certified to be competitive in the AMS outsourcing environment 2 2.33 1.88
Technical Infrastructure (TI) TI7 TMN/OS has excellent internal operational applications (e.g. CRM, SCM, etc) 2.1 2.3 2
Significant differences Interesting finding
SA4 A3 D2 SA1, NA0
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Analyzes of the Survey Result
Main Factor No. Sub factors All Sn. Man. Man.
Client Interface (CI) CI1 Client contact point is knowledgeable of client needs and knows technology well enough to communicate the requirements 3.18 3.33 3.13
Client Interface (CI) CI2 Trusting relationship exists between client and TMN/OS across several management levels 2.7 3 2.6
Client Interface (CI) CI3 Problem resolution process is in place with the client 2.9 3 2.9
Client Interface (CI) CI4 Travel between client and TMN/OS locations is relatively easy, fast, and inexpensive 2.6 2.8 2.6
Significant differences Interesting finding
SA4 A3 D2 SA1, NA0
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DISCUSSION

• What next?
• Action plan