Communication Help for Outpatients with Learning Disability

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Communication Help for Outpatients with Learning
Disability

• Monica Freeman
• Chief Physiologist
• Dept of Clinical Neurophysiology
• Dorset County Hospital

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What is this?

• A short form to send with OP appointment letter
  to patients with LD
• Patient-centred, suitable for adults and children
• Easy to complete
• Brought to the OP appointment
• Kept with the test paperwork or put in notes

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Why is this form useful?

• At-a-glance information to help understand the
  patient quickly
• Everyone with learning disability is different
• Suitable for any department
• Helps patient and carers feel listened to

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What is the outcome?

• Improved OP patient experience for people with
  learning disability
• Best possible test results are achieved
• Consistent approach to each individual
• Reduced stress of hospital visits

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Other sources of written information

• Access to notes
• PAS alerts
• Request form or referral letter
• Yellow Book

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What are we doing already?

• Allowing extra time for appointment
• Extra staff to help
• Pre-planning and telephoning patients
• Adapting test environment
• This is Me form

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This isnt a substitute for.................

• Pre-appointment planning
• Telephone conversations
• The interpersonal skills and experience we all
  have already

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The person who helped me with this form is Relationship to patient Todays date is
Monica Freeman October 2012
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Any Questions?

• Would you use this form?
• Could it be useful in your department?
• Any other feedback and questions
• Thank you for listening
• Monica Freeman
• Chief Physiologist
• Dept of Clinical Neurophysiology
• Dorset County Hospital