November 1, 2006

1
LibQUAL Results What Now?

• Dr. Dawn Thistle
• Director of Library Services
• Assumption College

2
Can we hear you now? Good!
3
PLANNING!

• Marketing Plan
• Survey itself
• Post-survey activities

4
The LibQUAL Plan
LibQUAL Marketing Theme Can We Hear You Now? Dates 2/6-2/26 (3/3) Notes Owner Done
Library Web site 1/13/06 informational page on the survey linked to from library front page Carole X
January library newsletter 1/23/06 article on the survey - who, what, where, and WHY - WIIFM Dawn X
Public relations office 1/23/06 Heidi - send her survey link for her newsletter Carole X
Academic Council 1/24/06 make the announcement at meeting Carole X
Administrator's meeting 1/24/06 make the announcement at meeting Laurie X
SGA 1/29/06 make the announcement at meeting Dawn X
Bulletin board 1/30/06   Dawn X
Communication with CE Grad 1/30/06   Dawn X
Faculty Senate 1/30/06 make the announcement at meeting Janice X
Letter 1/30/06 faculty, admin, staff - see LibQUAL mktg. booklet (students receive email) Dawn X
Poster display 1/30/06 large and small posters - pic of Larry holding the iPOD (?) Carole X
Purchase Prizes 1/30/06 iPod, gift certificates (Nina-to get Amazon one) Dawn Laurie x
Mobiles 2/1/06 mobiles with Larry Dawn X
Tent signs 2/1/06 library Liz X
Connection 2/3/06 survey announcement John X
Public access computers 2/3/06 wallpaper screen - posters Laurie/ Carole/ Dawn X
Email 2/6/06 take the survey (ask Dawn to send to CE) Carole  
Postcards 2/6/06 Can we Hear You Now? - pic of iPod w/ info on back Carole X
Student postcards 2/6/06 iPod pic and message on back Carole X
Announce at BI sessions 2/6/06, ongoing librarian responsible for making announcements All x
PowerPoint at BI sessions 2/6/06, ongoing Carole will create and presentation would run in a loop Carole x
Provoc article 2/8/06 article written by staff writier Dawn X
5
Analysis of Your Data

• Raw numerical data from the Core Questions, Local
  questions and demographics
• Comments

6

• Library Staff Retreat
• July 18, 2006
• Tower Hill
• 830 Arrive / Coffee, etc.
• 845 Librainium GAME
• 945 The User is not Broken Blogs discussion
• 1030 LibQUAL Committee report (Group 1) Well
  draw straws for the order
• 1115 LibQUAL Committee reports (Group 2)
• 1200 Lunch / Walk the grounds
• 100 LibQUAL Committee reports (Group 3)
• 145 Craft activity -- Making tiles --Come with
  some ideas for a 4 square, relating to
  Assumption, Libraries, etc. You can bring a
  picture, etc. to transfer to the tile if you
  like.
• 300 Strategic Initiatives / Budget Planning
  discussion
• 400 (430?) See ya!

7
Library Retreat

• Presentations by 3 teams
• Information Control
• Library as Place
• Affect of Service
• All staff were involved

8
Core Questions Summary674 respondents
9
Core Questions Undergraduate562 respondents
10
Core Questions Faculty66 respondents
11
Core Questions Graduate11 respondents
12
Perceived Desired Service Level (Means)
13
User Groups
First Year
14
Age Groups--Pie
15
Information Control User Group Gaps
16
Assistant Professor
17
Associate Professor
18
Age GroupsGaps
19
General Satisfaction
S1 I am satisfied with the way in which I am treated at the library
S2 I am satisfied with library support for my learning, research, and/or teaching needs
S3 How would you rate the overall quality of the service provided by the library?
20
(No Transcript)
21
Superiority Mean by User GroupAffect of Service
22
LibQual Comments

• 297 received
• Major topic areas
• Mostly complimentary about the staff
• Need more hours
• Need more computers
• Too noisy on the 1st floor
• Need more resources (books, databases)
• Business
• Sciences
• Theology
• ATLAS-ti software

23
Emmanuel dAlzon LibraryLibrary Summit

• October 4, 2006

24
Summit

• Invited Faculty, Administrators and Student
  Government representatives
• Reported on LibQUAL results
• Had DINNER!
• Broke into focus groups
• Collections
• Library as Place
• Access services
• Technology
• 3 Questions Like? Dislike? Suggestions for
  improvement?
• Voted for 3 most desired improvements

25
The Assessment Loop Continues

• We are now reporting out the results of the
  Summit
• Planning more focus groups
• Moving to other forms of library assessment
• Information literacy
• Collection analysis

26
Its all about the BUZZ

• LibQUAL data is extremely helpful
• BUTthe buzz about the library has been the
  greatest benefit!

27
THANK YOU!

• Questions?
• Dawn Thistle
• dthistle_at_assumption.edu