Why Five?

1
For the past 20 years, I have developed in depth,
hands-on experience in process improvement and
ISO9000, and worked in the following areas

• development of quality policy
• preparation for implementation of continuous
  improvement programs
• conduct and presentation of training programs
• implementation of continuous improvement programs
  
• preparation of ISO9000 (etc) quality management
  systems
• conduct and presentation of internal quality
  auditing courses
• implementation of internal quality auditing
  programs

2
Employment

• 1981 to 1990 Intergon Principal Consultant
• 1990 to 1992 KPMG Senior Consultant
• 1992 to 1995 CPG Corporate Quality Manager
• Consultant to Telstra Software Development
• Consultant to Telstra Data Centre Operations
• 1995 to 2007 Intergon Principal Consultant
• RMIT MBA student
• PhD student
• Lecturer and Supervisor

3

• Quality is free
• Quality is about finding loose bits and
  connecting them
• Quality is not personal
• Quality is 85 system and 15 people
• Quality is about people
• Communicating
• Working together
• Being honest
• Supporting each other

My Philosophy About Quality
4
Quality Auditing
5
TQM / 6-Sigma Continuous Improvement Qualification
6
Success with TQM / 6-Sigma Continuous Improvement
7
Peer Recognition
8
5-S
9
Professional Recognition
10
Prof Sabu John, Program Director, RMIT
Engineering (2005) "The quality of (Lionel's)
presentation aids and course notes have been
appreciated. Students also enjoy the facilitated
adult learning style of Lionel's classes. He
encourages teamwork and the development of
presentation skills ... former students have
referred Lionel's classes to those starting the
program." Mark Karklins, Director Wharington
(International) Pty/Ltd (2005)"... Lionel ...
was instrumental in gaining the confidence of the
employees to enable them to understand and
embrace the process with them ultimately
accepting the need for the change process. The
major cultural shift that Lionel achieved was the
understanding that teamwork and co-operation were
needed to obtain a quality product. An integral
part of that change was the introduction of a
management system that allowed the company and
the employees to monitor the success in a
meaningful statistical manner." Graham Collier,
Partner KPMG (1992)(See article on next
slide) Robert Ades, CEO, Carnbrea (2006), OpMgr,
Sidchrome (1992)"you are to be credited with a
great deal of our success in developing the
Sidchrome business. Certainly, you set us on the
right road and planted the seeds of a new way of
thinking ... your success in working with and
training our people is manifest in the fact that
they are generally convinced that they did it all
themselves." Mario Migliazza, Plant Manager,
Alcan Canada (1986)"The positive results that
have been obtained over the past fifteen months
is a definite indication that the contracting of
your services was an excellent decision." David
George, Vice President, Amsco Canada (1986)"The
results of the office layout portion of the work
was especially satisfying in that we have a much
improved work environment, eliminated the need to
renovate ... The savings in this portion more
than justifies your fees."
Testimonials
11
Success at KPMG
12
Success at Sidchrome
13

• Quality is free
• Quality is about finding loose bits and
  connecting them
• Quality is not personal
• Quality is 85 system and 15 people
• Quality is about people
• Communicating
• Working together
• Being honest
• Supporting each other

My Philosophy About Quality
Get your head out of the box