Engaging with Commissioning

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• Engaging with Commissioning

Heidi Bellamy - Director, Culture First Fiona
Marriott - Adult Services Manager, Luton Culture
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New support tools

• Engaging in Commissioning is a practical resource
  pack produced by the LGA, cCLOA, Sport England
  and the Arts Council
• It aims to
• Help the sector engage with other public services
  through commissioning
• To bring sport and culture to more people
• Contribute to better outcomes for individuals and
  communities

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The commissioning cycle
Review
Analyse
Plan
Do
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What outcomes do commissioners want?

• Primary prevention and re-ablement
• Personalisation more choice for individuals
• Public Health and health inequalities
• Wellbeing - social networks, volunteering,
  addressing social determinants of health
• Attainment and skills
• Raising aspirations, self-esteem and
  self-confidence
• Narrowing the gap for looked after children
• Supporting troubled families - more joined up
  solutions
• Physical health mental well-being

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Will this lead to more money coming in?

• Possibly
• About relationships and not transactions
• About better outcomes for communities
• About seeing the world from a commissioners
  perspective
• About better strategic conversations, profile and
  positioning

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10 Lessons learned about commissioning

• Engage in the process, starting from a
  sophisticated understanding of need
• Engage as a strategic player and creative
  partner not just as a provider
• All about better outcomes for communities and
  individuals understand the differing levels of
  outcomes that commissioners are striving for
• All about developing relationships
• with commissioners
• with other providers
• with the wider sector
• and not just about transactions

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Lessons learned cont..
5. Service design universal, targeted,
personalised 6. Articulating our offer clarity
of outcomes and impact Commissioners are also
looking for innovation 7. Evidence of outcomes
8. Understand the cost benefit ratios to
demonstrate value for money and reduced
dependency on other services 9. How the sector
organises itself and communicates in the
commissioning context 10.Go for some best bets
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Overarching Strategic Outcomes
Outcomes Framework
Health Well-being Outcomes Triangle
An environment where health and well-being is
supported
Reduced health inequalities
Increased personalisation, and healthier
lifestyle choices
Intermediate Outcomes
Reduction in the number of people suffering from
preventable conditions
Higher quality of life for older people
More children and young people have a healthy
lifestyle
Increased mental health resilience
More people manage their care needs through
self-help

Service Outcomes
More communities developing, co-designing and
delivering culture and sport
Increased access locally to culture and sport
programmes
Increased participation by adults in culture and
sport
Culture and sport contributing to the economic
vitality of communities
Culture and sport positively impacting on the
lives of vulnerable children and young people
More people happier with their positive lifestyle
choices
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Lets do it step by step
Self-assessment what is your current
position? Step one Make a plan Step two
Understand the commissioning process Step three
Whos who in commissioning? Step four Map the
commissioning landscape Step five Ways in to the
process Step six Review and reflect
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Community Based Cultural Activitiesfor Elderly
People

• Luton Borough Council
• and
• Luton Culture's Pilot Project
• 2012/13

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Background to the Project

• Charitable status facilitates external funding
• Health and Wellbeing agenda
• Personalisation
• New client group elderly and vulnerable
• Consultation with clients
• Logistical issues
• Training and cultural issues

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Outcomes

• The following outcomes were established for
  participants in the project
• Reduced social isolation
• Improved mental health
• Increased opportunities for communication
• Improved self confidence and self esteem
• Development of new knowledge and skills

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Activities Provided

• Arts and Craft
• Music and Movement
• Read Aloud
• Tea and Talk
• Reminiscence
• Film Matinees
• Christmas Party

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Volunteer Support

• 1-2 people needed for each session
• Had to commit to a number of sessions
• Had to be able to communicate well and empathise
• Emphasis on listening skills, valuing peoples
  lives and experiences
• Helped people participate in activities
• Didnt deal with clients personal needs

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Issues Encountered

• Lack of customer turnover
• Cultural differences between organisations
• Preparation time
• Transport
• Organisational change
• Temperature
• Refreshments

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Feedback from Customers

• I feel more confident when out and about. I felt
  happier, enjoyed getting to know people, talking
  helped me.
• Activities got me moving music played got me
  into a dancing mood and uplifted my spirits
• It calmed me down and helped my concentration
• Communication was very good, I made new friends,
  I looked forward to it each week
• Going out, doing different things and meeting
  different people makes you feel good.

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Sustainability

• Business case submitted for future funding from
  the council
• Interest from several care homes and providers,
  has stimulated the market
• Potential funding through the Arts Council for
  care homes
• Interest from the Wellcome Trust for clinical
  research and establishing a model.

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Discussion
What opportunities are there in your local
area? What aspects might you draw on from the
Luton Culture example ? How will you
communicate your offer, and who could you
collaborate with?
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Contact details
www.culture-first.com Sign up to receive our free
e-bulletin heidi.bellamy_at_culture-first.com www.lu
tonculture.com Fiona.Marriott_at_LutonCulture.com