Tools ? Audio ? Audio Setup Wizard

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Welcome to the LINGOs Overview -- before we
start, please check your audio

• Tools ? Audio ? Audio Setup Wizard
• Permission to use Microphone
• Optimal Microphone Setting

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Participant Interface
Tools
Participant Window
Whiteboard tools
Activity Window (optional)
Text chat
Audio controls
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Using the Coaching Approach Key Coaching Skills
for Leaders Managers Presented to LINGOs
Members Agencies Nov.30th, 2010
Title
Sub Title
Author, Date
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Todays Master Coaches for LINGOs
Alison Hendren MCC Founder
Title
Sub Title
Amy Ruppert MCC Executive Director Creative
Development
Author, Date
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What if everyone had coaching skills? Our
Vision is that they will. Our Mission is to see
that they do.
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GROUND RULES
ANY question is okay! You are accountable for
your learning. (The more you give, the more you
get!) What we say in the room stays in the
room! When you bring real life scenarios to the
day, please change names for confidentiality. Ther
e is no hierarchy in the room. Everyone is at
the same level. It is ok for EVERYONE to make
mistakes!(They show you are trying.)

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Coaching out of the Box
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Our Objectives for todayIntroduce you to
the other four core coaching skillsProvide some
coaching demonstrations
Welcome!!
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The 5 Core Coaching Skills

1. Listening
2. Encouraging
3. Questioning
4. Requesting
5. Action Planning

Listening
Encouraging
Action Planning
Questioning
Requesting
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Coaching out of the Box
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Review of Homework

• What did you find was easy?
• What did you learn about your coachee when you
  practiced listening?
• What did you find was hard?

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Skill 2 Encouraging

• Yes you can do it!! I like your plan
• It is very clear and specific.
• Youre doing just great! Youve demonstrated you
  understand the objectives.
• You are on the right track. Keep going!

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Coaching out of the Box
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Skill 2 Encouraging

• Different ways to encourage
• How do you know what works?
• Who do you think could benefit from encouraging
  right now?

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Coaching out of the Box
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The 5 Core Coaching Skills
Skill 3 Questioning
A critical skill and perhaps one of themost
essential tools in your toolkit.
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Coaching out of the Box
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The 5 Core Coaching Skills
Powerful Questions

• What does tolerating this situation cost you?
• What support do you need to say NO?
• What lesson do you keep getting over and over
  again?
• What is getting in the way?
• Are you willing to ask for what you need?
• When does this become about what you need?
• What are you truly passionate about?
• Whats the worst thing that could happen if you
  did that?
• Taken from 365 Coaching Questions

Skill 3 Questioning
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Coaching out of the Box
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The 5 Core Coaching Skills
Skill 4 Requesting

• challenges, moves to action, excites
• tells people you believe in them
• provides an opportunity to stretch someone
• gives people a chance to get really clear

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Coaching out of the Box
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The 5 Core Coaching Skills
The Key Elements of Requesting

• Be clear about the request.
• Be clear about the deadline.
• Offer 3 possible responses
• 1. Accept
• 2. Reject
• 3. Negotiate

Skill 4 Requesting
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Coaching out of the Box
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The 5 Core Coaching Skills
Skill 5 Action Planning

• WHO is accountable?
• WHAT are they accountable for?
• WHEN is it due?
• WHAT support or resources are required?

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Coaching out of the Box
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The 5 Core Coaching Skills

• Listening
• Encouraging
• Questioning
• Requesting
• Action Planning

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Coaching out of the Box
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Coaching out of the Box
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Coaching Demonstration

• Debrief
• What did you learn?

Coaching out of the Box
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Coaching out of the Box
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The 5 CORE Coaching Skills

• WHAT You Need To Do

1. Listening
2. Encouraging
3. Questioning
4. Requesting
5. Action Planning

How will you integrate these into your Management
and Leadership Toolkit?
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Coaching out of the Box
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Action

• What exactly are you committed to doing
  differently?
• What resources do you need to do that?
• What will be the biggest impediment to
• that?
• What will be the biggest support in making this
  work here?
• Where will you start?

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Coaching out of the Box
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Coaching Demonstration

• Notice what skills were demonstrated?

Coaching out of the Box
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What are you walking away with as a result of our
class today?
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BRILLIANCE

• Coaching Courage

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• web http//www.CoachingOutoftheBox.com
  
• Facebook http//www.facebook.com/coachingmainstr
  eam
• Blog http//www.takingcoachingmainstrea
  m.com/blog

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