What Makes a Leader?

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What Makes a Leader?
Dr. Mona Bhatia Khandwala College, Mumbai
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What Makes a Leader?

• Most effective leaders are alike in a crucial
  way
• They all have a high degree of emotional
  intelligence

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Components of Emotional Intelligence
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I. Self-Awareness
Definition Hallmark
The ability to recognise and understand your moods, emotions and drives, as well as their effect on others. Self confidence Realistic self-assessment Self-deprecating sense of humor
Being honest with self and others
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II. Self-Regulation
Definition Hallmark
The ability to control or redirect impulses and moods Trustworthiness and integrity Comfort with ambiguity Openness to change
Find ways to channel emotions in useful ways
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III. Motivation
Definition Hallmark
A passion to work for reasons that go beyond money or status Strong drive to achieve Optimism, even in the face of failure Organizational commitment
Passion for work itself, forever raising the
performance bar
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IV. Empathy
Definition Hallmark
The ability to understand the emotional makeup of other people Expertise in building and retaining talent Cross-cultural sensitivity Service to clients and customers
Consider employees feelings in the process of
making intelligent decisions
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V. Social Skill
Definition Hallmark
Proficiency in managing relationships and building networks Effectiveness in leading change Persuasiveness Expertise in building and leading teams
Moving people in the direction you desire
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Evaluating Emotional Intelligence
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Evaluating Emotional Intelligence

• Emotional intelligence plays an increasingly
  important role at the highest level of company.

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Evaluating Emotional Intelligence

• David McClelland, 1996 He found that when the
  senior managers had emotional intelligence, their
  division outperformed yearly earnings goals by
  20 and vice versa.

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Conclusion

• IQ and technical ability are important for
  leadership. However it is incomplete without
  emotional intelligence.
• Emotional Intelligence is something that leaders
  need to have in today's times.
• Benefits of having emotional intelligence is huge
  for the individual and organization.

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