Dealing With Difficult people and situations Judith Bateson People and

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Dealing With Difficult people and
situationsJudith Bateson



People and situations

• Keep calm and carry
• on......
• How to deal with difficult
• people and situations
• Helen Williams

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• Your name?
• What is your role?

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Challenging people and behaviour

• 1. Individually write down some examples of
  difficult behaviours or situations you can use
  examples youve experienced e.g. Bad language
  people who dont listen.
• Write one behaviour per post-it note.
• 2. In pairs, talk to someone you dont know well,
  about these behaviours and share what youve
  written.

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Difficult types
Mr and Mrs Know-it-all
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Challenging people and behaviour

• In groups discuss
• Why do people behave like that?
• What could be causing that behaviour?

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Possible causes for behaviour

• Upbringing
• Media
• Health physical/mental
• Embarrassment
• Privacy
• Lack of confidence
• Learnt behaviour
• Genuine grievance (contd)

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Possible causes for behaviour

• Culture
• Peers
• Financial worries
• Perceptions
• Lack of information/unclear information
• Dependency on drugs/alcohol
• Stress/anxiety
• Literacy/language barriers

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Difficult Person Coping Plan

• 1. Be brave!
• 2. Have a plan be prepared to modify or abandon
  it!
• 3. Stop wishing they were different!
• 4. Breathe! Cooling off period
• 5. Give eye contact dont stare!
• 6. Respect others
• 7. Mind your language!
• 8. Hear what others say
• 9. Control your temper yes, really!
• 10. Accept that you might be in the wrong what,
  you?

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OPPORTUNITYISNOWHERE