Dealing with Difficult People and Tricky Situations

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Dealing with Difficult People and Tricky
Situations
Module Six

• Janice Davies
• ATTITUDE SPECIALIST
• janice_at_attitudespecialist.co.nz

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RECAP

• Personal Assessment
• Personalities
• Relationships
• Self Esteem
• Communication

• Personal Assessment
• Personalities
• Relationships
• Self Esteem
• Communication

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Attitude is more important than facts. It is
more important than the past, than education than
money, than circumstances, than failures, than
success, than what other people think or say or
do. It is more important than appearance,
giftedness or skill. It will make or break a
companya home a relationship. The remarkable
thing is we have a choice, every day regarding
the attitude we will embrace for the day. We
cannot change our past. We cannot change the fact
that other people will act in a certain way. We
cannot change the inevitable. The only thing we
can do is play on the one string we have, and
that is our attitude. I am convinced that life is
10 what happens to me and 90 how I react to
it. - Charles Swindoll
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Your Attitude reflects You

• Everyone has an attitude - ???
• Some people H_ _ P others
• Some people H _ N _ _R others
• Some attitudes are anchors
• Some attitudes are propellers
• Some have c _ _ do attitudes
• Some have c_ _ _ do attitudes.

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Negative Attitude

• Focus on problem
• Why me? Poor Me
• Always Happens?
• Life throws this at me
• Its too hard
• I cant do that!
• I knew I couldnt do that
• All defeats are permanent
• Fatalistic approach to work

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Positive Attitude

• Focus on solution
• How can I fix this?
• What do I need ?
• Can I learn anything?
• Is there a better way?
• Who can I ask to help me
• I can do that!
• Embrace the challenge
• Temporary setback
• Wondrous approach to work

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• AHA
• MOMENT

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Self Assessment

• Positives
• Can change
• What it provides you
• What can you learn

• Negatives
• Cant change
• What it doesnt provide
• What can you learn

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Summary

• Stage 1 Analysing
• Stage 2 Understanding
• Stage 3 New Knowledge
• Stage 4 Your strategy
• Stage 5 Action

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Additional Tips

• Customer/work colleague (Immediate Attention)
• Personal safety and trust your instincts
• Stand up and take time out if necessary
• Ask yourself and/or other person
• What are you really looking for?
• Ask yourself and /or other person
• What more could you do?
• Put it in writing

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• Solutions at Work
• Colleagues or boss
• Take time to think
• Be proactive and try again from different angle
• Focus one step at a time
• Think creatively for a solution
• Employees
• Shy Person often self-esteem
• Praise for positive behaviour
• Is additional training needed

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• Understanding
• Acknowledge - Negative Energy
  Individual/Organisation
• Acknowledge - Mis-aligned goals/outcomes/values
• Self-Belief Success thinking - Use affirmations
  and visualise success
• If something is not working, are you flogging a
  dead horse
• Criticism Can be a gift maybe change is
  needed (IM NOT OK)
• Integrity To yourself and others
• Treat others as you would like to be treated.
• Recognise Male /Logic Female/Emotion
• Give yourself permission to deal with the
  situation/ change/miss-take
• Reward/pamper yourself
• White Light/Pink Bubble OR Swish Away
• WALK AWAY TALL IN LIFELEARN THE LESSON

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NOW WHAT

• Whats happening for you?
• Where do you want to be?

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Last Session

• Think your situation through with your
• new knowledge
• Re listen to webinars
• Re-read bonus materials
• Talk to positive support person
• Decide your action
• Just do it!

www.attitudespecialist.co.nz
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Additional Help

• One on One coaching
• Other Webinar programmes
• Think Positive to be a Success
• XFactor Confidence Use your secret ingredient
  to make you more money
• Online programme Attitude Training
• Social Media/Weekly quotes